F4 help not working properly in portal

Dear All
After applying patch in ECC system the F4 help is not working properlyin Portal. usually a drop down appears and with few key strokes users were able to move to the appropriate value.
Its working perfectly well in the backend but in portal its not moving appropriatly in the drop down.
What settings is required in the Portal side.
Thanks,
Sasha

Hi Ryan
In Portal we are using WebGui.
As u said it seems the problem is not related to Portal.
Actually we were having problem with extra tab in the screen but by applying a note that problem is solved. We are using a bar code reader for inputting data. But still the dropdown have problem like we cant select the country by using the keys initially.
Regards,
Sasha.

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