F4 input help on Variable screen is not working on Portal

Dear Experts,
We are facing one issue when we run the WAD report on portal, variable screen gets hang after clicking on input help button (F4) for couple of variables. We are facing same issues when we run the base queries on portal. But when we run the same base queries in RSRT (Tcode) or in BEx Analyzer we are not facing this issue and able to get the input help screen with values.
I also have gone through some old posts related to such issues but didn't help much. We are already on SAP BW 7.4 SP Level 008 and for Char IO Query Filter Value setting is kept as "Values in Master Data Table" only. This is a MD IO with Compounding.
Kindly let me know if anyone has faced such issue.
Thanks in Advance,
Nilesh

Dear Martin,
There is a no long running work process in the backend and data volume is more in Master Data Table, there are around 19 Lacks records available.
For BI Java patch and defaultTrace for errors I will check it with BASIS Admin team. Unfortunately I don’t have rights to do same.
Thanks,
Nilesh

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