F4140 Pringting blank page from web pages & pdf

My F4140 is working and printing but is printing blank pages when I try to print from a PDF. I just tried to print a word document and it only printed the black and white section and left the color sections blank. It is also only printing the black and white portion of a web page and not the color portion (tried to print a one-time coupon).
I have done an alignment, cleaned the print heads and my ink levels are fine. The self-test print page prints both in color and black and white just fine. I tried the print as image and it still came out blank. The copier works just fine, too.
Apparently it is not printing anything that is in color. Any idea on what the problem is and how to fix?

Hello @Blue-is-me,
Thank you for visiting the HP Support Forums! I understand when you try to print from Webpages and PDF documents they are printing in black and white. You have done and alignment, and cleaned the printheads with no success. To better help you can you please let me know the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. Do you get any error message when you attempt to print?
3. Have you recently made any changes to the computer or printing preferences?
Click here to download and run the Print and Scan Doctor > www.hp.com/go/tools- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I hope to hear from you soon.
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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F4140 Pringting blank page from web pages & pdf

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