F9IG not showing Payment Item option to reverse it

Hello Gurus,
I have an user who was facing an issue to reverse the payment item, some how I found F9IG tcode to reverse the payment item.But when the user is trying the tcode F9IG to put the payment item and reverse , he is not finding the payment item option.
Can someone help .
Regards

Hello Raghav,
Please check the below link which is helpful to you to resolve your issue.
Returning payment items - Account Management (FS-AM) - SAP Library
Thanks & Regards,
Lakshmi S

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