Face time connection fails when I try to connect

I have used face time to chat with my grandkids on several occasions through my iPhone 5C to their iPod touch devices, and it worked fine.  But lately when we tried to facetime is says  FAILED.    They are able to text me and send pictures and I can do that to them but the face time connection fails just as we try to answer the call.
I've tried face timing others and it works.   But not to the grandkids.   Any thoughts?

Is your iPhone on the latest version of iOS (7.1.1 right now)?
If so, have your grandkids check their iPod touches - they need to be running the latest version of iOS that their devices can handle in order for FaceTime to work.
~Lyssa

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