Face time failed connection 92 year old mum distressed

Hi
My FaceTime has just started failing to connect. I dial the other party, they accept and then it fails. We have rebooted wifi, restarted FaceTime preferences, on both sides. Still not working. Thus is v stressful as I use FaceTime to keep in touch with my 92 yr old mum. Who loves her FaceTime, and last week took herself to the apple shop for a lesson. The staff were wonderful. I have seen other people on chat lines having similar problems..
Does anyone have any ideas ?

I had this problem today also when connecting with family. We had to perform the system update to IOS 7.1 on both devices connecting. The connection worked just fine after the update.

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"Face Time Failed"

I have used my Mac Book Pro with Face Time without any problem until today.
No matter to who I try to connect to, the message "Face Time Failed"
Should I just re-boot the laptop or is there something else I need to do?
Thanks!

i think that the problem could be nobodys answering or theres a problem
check with somebody and tell them your about to facetime them and it might work

84 Year Old Mum moving - Best way to transfer serv...

Hi,
I am new to this forum so hoping someone can help.
My 84 year old Mum is moving into sheltered housing on Friday 13th May and I need BT to transfer her existing number to her new address. She currently has Carelink connected via her BT line so getting this done without any hassle would be great. There is a telephone line already in her new accommodation.
Could anyone help with advice, a good number to ring with someone who can speak good English an someone who can ensure that this is done properly. I would also like to tray and save her some money so any thoughts on paying the line rental (annually) would be appreciated.
I look forward to hearing any thoughts and thanks for reading.

Hi and welcome.
BT have a dedicated team in the UK that deals with home moves, give them a call on 0800 100 400, Mon-Sat 8am-8pm or Sunday 9am-6pm.
There are details here on their website. You will need your mothers account number and would prob be best to call with her present as you are not the account holder.
When you call them you could ask if you can act on behalf of your mother on future calls.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

When I accept a incoming call face time says connecting but it cannot connect. Pls help me.

when I accept a incoming call face time says connecting but it cannot connect. Pls help me.

A slow Internet connection in between both parties is a typical reason for the connection taking "forever".

Why does it say face time failed on my iPad every time I try to make a call???

Why does it say "face time failed" every time I try to make a call?

I have had that happen to me a number of times. Try this. Quit the mail app and then relaunch it. From your home screen, double tap the home button. Hold down on the mail app icon in the recents tray until it wiggles. Tap the minus sign to close it. Tap the home button. Launch mail again.

Face Time cannot connect on my MAC Book Pro

My Face Time cannot connect, but it used to work well before.
My friend have incoming call, when I press accept, it says connecting, after a minute, it shows failure.
I cannot dial out with Face Time too. All failure.
Anybody can help?

Hi there lauhohioi,
You may find the troubleshooting steps in the article below helpful.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
-Griff W.

Why is face time not connecting for the last two days

Why is Face Time not connecting for the last two days

Judging by all the posts on the forum, there seems to be an issue at Apple's end, although they have made no announcement on their status page. Some users have reported that Apple is aware of the issue. You can leave feedback for Apple at the link below.
http://www.apple.com/feedback/

Why does my FaceTime keep saying "face time failed? Annoying

Face time failed on my iPad. How do I fix this? I have 2 iPads and neither one will FaceTime anymore.

Troubleshooting FaceTime & iMessage Activation: http://support.apple.com/kb/TS4268

Mac os x . Face Time - I connect to the other person and the call futs off and ends immediately.Please could someone help? Thanks.

Mac os x . Face Time - I connect to the other person and the call futs off and ends immediately.Please could someone help? Thanks.

What version of FaceTime are you using? The current one for 10.6 is 1.0.5.
FaceTime calls after April 16, 2014 – Unable to make or receive
FaceTime Troubleshooting

When I try to FaceTime on my ipad it says face time failed please check the number but it says this on every number

When I try to FaceTime on my ipad it says face time failed please check the number but it says this on every number and I know thier correct

Read this
http://support.apple.com/kb/TS5419
As of april 16 every device that uses facetime must be updated to acertain level or it won't work. And the 'catch' is that it applies to your device and the person you're calling.

Face time says connecting then hangs up

face time says connecting then hangs up

Good Afternon b1harlem,
The resource below will provide some steps to try if FaceTime is not working properly on your Mac.
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
http://support.apple.com/en-us/HT203585
FaceTime is available for Macs running Mac OS X Snow Leopard v10.6.6 or later, iPod touch (4th generation) or later, iPhone 4 or later, and iPad 2 or later (including iPad mini).
Notes
FaceTime may not be available in all countries or regions.
For information about using FaceTime on a Mac, see FaceTime Support.
For troubleshooting FaceTime on iOS Devices (iPod touch (4th generation) or later, iPhone 4 or later, iPad 2 or later and iPad mini), see iOS: Troubleshooting FaceTime
Verify your Mac meets the FaceTime system requirements
To participate in video calls, your Mac needs:
OS X Mountain Lion, OS X Lion or Mac OS X v10.6.6 (or later) with all available security updates installed.For Mac OS X v10.6.6 or later, the FaceTime App needs to be purchased from the Mac App Store. OS X Mountain Lion and OS X Lion include FaceTime.
A 128-Kbps or better upstream and downstream Internet connection. Performance may vary according to network throughput and usage.
A built-in FaceTime camera, an iSight camera (built-in or external), a USB video class (UVC) camera, or a FireWire DV camcorder.
Making HD video calls requires a built-in FaceTime HD camera and a 1-Mbps upstream and downstream Internet connection.
Receiving HD video calls requires a supported Intel-based Mac. For a complete list, see this article.
A microphone.
You can use a built-in microphone, or connect an external microphone to your computer’s audio input port.
You can use compatible Bluetooth or USB microphone or headsets.
If you have multiple cameras or microphones attached to your computer, use the Video menu to select the camera or microphone you wish to use with FaceTime for Mac.Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Dec 18, 2014
Cheers,
- Judy

Face time fails to connect after updating from OS 10.6.8 to 10.8.5

face time was working ok but after OS update when face time is answered it disconnects. Any solutions?
thanks you

Barney:
- resetting PRAM executed OK
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- I opened Disk Util from Apps and ran:
- Verify Disk Permissions; this revealed numerous errors
- Disk Permissions Repair, completed OK
I appreciate the guidance. I was on DOS, then Windows, from 1990 to 2009; then
bought my first Mac, this MacBook Pro, in late '09. I'm beginning to recall
directory/registry details from those DOS/Windows years. Choosing to repair
a registry fault on this Mac was new to me; that's why I sought guidance.
Interestingly, my 2011 iMac upgraded from Snow Leopard to Mountain Lion
without faults. Until my MacBook Pro startup glitch, I'd experienced no faults
of any kind with either Mac.
I'll monitor startup/restart activity to see if 'Disk Permissions Repair' resolved
failure to execute full startup without 'exit' & 'boot'.
Jay

Face time fail to answer call!

My FaceTime on iphone 4s and ipad mini is acting weird these two days! Two days ago, my face time was still workingI! Now I still can make a call and receive the call from FaceTime, but I just can't answer the call! Every time I press answer, it will show "connecting" and then "fail":( Both my iphone and ipad have this problem at the same time!! Any one has the same situation? Any help please?!

There seems to be a problem with FaceTime on apple's end as there have been several posts on this issue. Hopefully, they will get it fixed.

WHY IS FACE TIME FAILING?!

There seems to be a problem with face time, not only with Iphone but with Ipod as well, according to my friend who owns an ipod. Either the screen stays stuck in the previous end image of face time, or it just shows a black screen for you OR the other person you are face timing with. The Audio is available, long behold it is failing greatly after the last few updates. I have tried resetting my phone countless times, but in due time it begins to happen again. Also when the phone is help vertically the face time view on the screen appears horizontal, or vise-versa. please fix this problem or tell me how to fix it.
Sincerely
Ashlee Bedford

But, if you can't provide any details about your situation, no one will be able to help you.
Are you using FaceTime version 1.1.1? Does it open? Does it crash?

Can't see other party when face time's connect!

Can't see other party when face time connect. Other party can't see me either !

Do a Reset and try again - [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release. When the screen goes blank power On again in the normal way.] It is absolutely/appsolutely safe!

Face time failed connection 92 year old mum distressed

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