Face time picture shows with "bars"

When I use face time while traveling I'm having issues with the screen. We start the conection with their faces covering the complete screen (holding my iPad vertically) and then all of the sudden changes and they show in a letterbox with black bars top and bottom (kind of the annoying Skype). Is there any setting I should use to make sure that while I hold my iPad vertically the screen will be full?
My home uses a MacBook or sometimes an iPhone
Thanks

Try the standard fixes:
-  Reset. Nothing is lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from ackup
- Restore to factory defaults/new iPod
If the shutter still will not open time fro an appointment at the Genius Bar of an Apple store. Also see:
Camera Shutter

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