Face time problem

My face time is able to call all my friends threw their face time.
But when it comes to one of my friends, she can not call me or message me threw face time, she can't call anyone threw face time.
I can't seem to figure out how to get hers to be able to call me, and this is threw her I pod touch.
It says: "______  is not available facetime"
Can someone help?

Make sure it's enabled in Settings > Phone. It looks like it can be set to off if you migrate from another phone. Also make sure you can send a text message since that appears to be used to authenticate the facetime call.

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    The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
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    - Make an appointment at the Genius Bar of an Apple store.
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