Face Time stopped working after 10.9.5 update

Have been on with Tech support in a chat, but was unable to resolve the issue.
Now I can not get back on in a chat, the option is no longer on the screen.  I am not in a location where phone calls are possible so chat is the only way to get assistance.  Does anyone have any suggestions?

My challenge is that when 10.9.5 was installed, it stopped Face time from working.  I can no longer log in.  Get a continuous loop from log in to verify back to log in.
I have read that others have had this issue at various times over the past year, but no solution have been posted

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