Facebook app will not pull up my account!

The facebook app keeps saying retrieving my account but it never does!! It has downloaded my Facebook pictures to my touch pad but that is it. What can I do? I have changed my facebook settings also. My touch pad is only a week old. Thanks!
Post relates to: HP TouchPad (WiFi)

Hi keg_26,
I may have found the fix to the problem. I tried hard resetting twice yesterday. It worked on the second attempt. Here's what I did:
In the 1st attempt, after taking a backup, I went to Device Info -> Reset Options -> Erase Apps and Data. After the reset process, I let it restore all my apps, and then started the facebook app. Same problem. Even without entering my credentials, it got stuck on 'retrieveing my account'.
In the 2nd attempt, I reset my device the same way and as soon as the restore process got over, I changed my time-zone to US. You see, the default country I select is US, but since I'm in India currently, I had kept the time-zone as India. Also check your region settings are kept as US. Then I let it re-install facebook. After facebook was installed, I shut my device and restarted it. and then clicked on facebook.
And finally it asked me for my account credentials.
Now I switched my time zone back to India and it's working fine.
Lemme know if this works for you.

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EtreCheck version: 1.9.12 (48)
Report generated March 10, 2015 at 9:56:53 AM EDT
Hardware Information:
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    MacBook Pro - model: MacBookPro7,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2 cores
    4 GB RAM
Video Information:
    NVIDIA GeForce 320M - VRAM: 256 MB
        Color LCD 1280 x 800
System Software:
    OS X 10.10.2 (14C109) - Uptime: 0 days 12:3:27
Disk Information:
    TOSHIBA MK2555GSXF disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 249.2 GB (88.04 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
    MATSHITADVD-R   UJ-898
USB Information:
    Apple Inc. Built-in iSight
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Configuration files:
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Gatekeeper:
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Kernel Extensions:
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    [not loaded]    com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support
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    [running]    com.iobit.AMCDaemon.plist Support
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User Launch Agents:
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Internet Plug-ins:
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    AirPlay: Version: 2.0 - SDK 10.10
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User Internet Plug-ins:
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         1%    mds
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Start time: 15:13:15 03/10/15
Revision: 1287
Model Identifier: MacBookPro7,1
System Version: OS X 10.10.2 (14C109)
Kernel Version: Darwin 14.1.0
Time since boot: 18 minutes
UID: 501
SerialATA
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CPU usage (%)
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    WindowServer (UID 0): 17.8
Energy (lifetime)
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    kernel_task (UID 0): 19.42
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    bash (UID 501): 12.91
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Energy (sampled)
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Firewall: On
Listeners
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    launchd: afpovertcp
System caches/logs
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Diagnostic reports
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    Mar 9 16:18:54 considerRebuildOfPrelinkedKernel com.apple.kext.OSvKernDSPLib triggered rebuild
    Mar 9 16:42:11 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
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    Mar 9 17:00:17 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
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    Mar 9 20:26:50 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 20:43:29 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 20:50:19 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 21:02:11 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 21:16:43 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 21:17:31 firefox (map: 0xffffff80342204b0) triggered DYLD shared region unnest for map: 0xffffff80342204b0, region 0x7fff88a00000->0x7fff88c00000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
    Mar 9 21:55:18 utun_start: ifnet_disable_output returned error 12
    Mar 9 21:56:16 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
    Mar 9 21:58:37 considerRebuildOfPrelinkedKernel com.apple.driver.AppleUSBCDC triggered rebuild
    Mar 9 23:11:47 firefox (map: 0xffffff8039437e10) triggered DYLD shared region unnest for map: 0xffffff8039437e10, region 0x7fff8a000000->0x7fff8a200000. While not abnormal for debuggers, this increases system memory footprint until the target exits.
    Mar 9 23:19:58 [IOBluetoothHostControllerUSBTransport][ReceiveInterruptData] -- kIOReturnAborted, data size is 0, but data in buffer -- (data Length = 4, packet length = 6) Data Content:
System log
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    Mar 9 23:10:11 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:10:42 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:11:12 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:11:42 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
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    Mar 9 23:12:45 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:13:15 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:13:46 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:14:16 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:14:47 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:15:17 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:15:47 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:16:17 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:16:48 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:17:18 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:17:48 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:18:19 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:18:49 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:19:19 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
    Mar 9 23:19:49 com.apple.photostream-agent: MSPublisher - 1306726088 Encountered temporary network issues during upload. Will try again later...
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launchd log
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    Mar 10 09:54:57 com.apple.xpc.launchd.user.501.100006.Aqua: Could not read path: path = /var/empty/Library/LaunchAgents/com.extensions.updater69337.agent.plist, error = 2: No such file or directory
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    Mar 10 11:18:02 com.facebook.videochat.NAME.updater: Interval spawn of service failed: 139: Service cannot presently execute
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Console log
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    com.iobit.AMCDaemon
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    com.apple.mrt
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Login agents loaded
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    com.cinemapro1-2.agent
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    com.facebook.videochat.NAME.updater
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Login agents disabled
    com.wallwiz.helper
    com.adobe.AAM.Scheduler-1.0
    com.evernote.EvernoteHelper
User agents disabled
    com.wallwiz.helper
    com.adobe.AAM.Scheduler-1.0
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Global login items
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User login items
    AdobeResourceSynchronizer
    -    /Applications/Adobe/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app
    ConnectService
    -    /Library/Application Support/ArcSoft/Connect Service/ConnectService.app
Safari extensions
    PalMall 1.1
    -    com.app61870
Firefox extensions
    Torrent Finder Toolbar
iCloud errors
    bird        120
    cloudd        67
    CallHistorySyncHelper        1
Continuity errors
    sharingd        4
Restricted files: 354
Lockfiles: 50
Contents of /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    -    mod date: Dec 7 09:37:02 2014
    -    checksum: 2267998606
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>Label</key>
        <string>com.adobe.AAM.Startup-1.0</string>
        <key>LaunchOnlyOnce</key>
        <true/>
        <key>Program</key>
        <string>/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility</string>
        <key>ProgramArguments</key>
        <array>
            <string>/Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility/disable</string>
            <string>-mode=logon</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
    </dict>
    </plist>
Contents of /Library/LaunchDaemons/com.iobit.AMCDaemon.plist
    -    mod date: Dec 7 09:23:28 2014
    -    checksum: 3248374927
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>KeepAlive</key>
        <true/>
        <key>Label</key>
        <string>com.iobit.AMCDaemon</string>
        <key>UserName</key>
        <string>root</string>
        <key>ProgramArguments</key>
        <array>
            <string>/Library/Application Support/AMC/AMCDaemon</string>
            <string>-load</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
    </dict>
    </plist>
Contents of /Library/LaunchDaemons/com.perion.searchprotectd.plist
    -    mod date: Mar 10 09:53:48 2015
    -    checksum: 1209345832
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>AbandonProcessGroup</key>
        <true/>
        <key>EnableTransactions</key>
        <false/>
        <key>ProgramArguments</key>
        <array>
            <string>/Applications/SearchProtect/SearchProtect.app/Contents/MacOS/SearchProt ect</string>
            <string>-execv_instance</string>
        </array>
        <key>KeepAlive</key>
        <true/>
        <key>RunAtLoad</key>
        <true/>
        <key>Label</key>
        <string>com.period.searchprotectd</string>
    </dict>
    </plist>
Contents of /private/etc/hosts
    -    ASCII English text, with CRLF, CR, LF line terminators
    -    mod date: Oct 2 20:18:28 2014
    -    checksum: 3505831886
    127.0.0.1    localhost
    255.255.255.255    broadcasthost
    ::1             localhost
    fe80::1%lo0    localhost
    127.0.0.1    activate.adobe.com
    127.0.0.1    activate.adobe.com
    127.0.0.1    practivate.adobe.com
    127.0.0.1    ereg.adobe.com
    127.0.0.1    activate.wip3.adobe.com
    127.0.0.1    wip3.adobe.com
    127.0.0.1    3dns-3.adobe.com
    127.0.0.1    3dns-2.adobe.com
    127.0.0.1    adobe-dns.adobe.com
    127.0.0.1    adobe-dns-2.adobe.com
    127.0.0.1    adobe-dns-3.adobe.com
    127.0.0.1    ereg.wip3.adobe.com
    127.0.0.1    activate-sea.adobe.com
    127.0.0.1    wwis-dubc1-vip60.adobe.com
    127.0.0.1    activate-sjc0.adobe.com
    127.0.0.1    hl2rcv.adobe.com
    127.0.0.1    swscan.apple.com
    127.0.0.1    swquery.apple.com
    127.0.0.1    swdownload.apple.com
    127.0.0.1    swcdn.apple.com
    127.0.0.1    swdist.apple.com
Contents of /private/etc/pam.d/prl_disp_service
    -    mod date: Sep 7 11:59:08 2011
    -    checksum: 1160556194
    auth       required       pam_nologin.so
    auth       optional       pam_afpmount.so
    auth       sufficient     pam_securityserver.so nullok
    auth       sufficient     pam_unix.so nullok
    auth       required       pam_deny.so
    account    required       pam_permit.so
    password   required       pam_deny.so
    session    required       pam_permit.so
    session    optional       pam_afpmount.so
Contents of /private/etc/pam.d/prl_disp_service.snow_leopard
    -    mod date: Sep 7 11:59:08 2011
    -    checksum: 1656795023
    auth       optional       pam_mount.so
    auth       sufficient     pam_serialnumber.so serverinstall legacy
    auth       required       pam_opendirectory.so nullok
    account    required       pam_nologin.so
    account    required       pam_opendirectory.so
    password   required       pam_deny.so
    session    required       pam_launchd.so
    session    required       pam_uwtmp.so
    session    optional       pam_mount.so
Contents of Library/LaunchAgents/com.cinemapro1-2.agent.plist
    -    mod date: Mar 10 09:56:39 2015
    -    checksum: 2800149229
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>KeepAlive</key>
        <false/>
        <key>Label</key>
        <string>com.cinemapro1-2.agent</string>
        <key>ProgramArguments</key>
        <array>
            <string>/Users/USER/Library/cinemapro1-2/Service.app/Contents/MacOS/Service</st ring>
            <string>--service</string>
            <string>--unique_id=UUID</string>
            <string>--unique_data=UUID</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
    </dict>
    </plist>
Contents of Library/LaunchAgents/com.extensions.updater69337.agent.plist
    -    mod date: Mar 10 09:56:41 2015
    -    checksum: 1075186082
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>Label</key>
        <string>com.extensions.updater69337.agent.plist</string>
        <key>ProgramArguments</key>
        <array>
            <string>/Users/USER/Library/LaunchAgents/UpdateDownloader</string>
            <string>cmpId=2706</string>
            <string>ibic=UUID</string>
            <string>verifier=UUID</string>
            <string>extId=69337</string>
            <string>updatejsondomain=http://update.ourinputdatastorage.com</string>
            <string>statsdomain=http://stats.ourinputdatastorage.com</string>
            <string>eventsdomain=http://logs.ourinputdatastorage.com</string>
            <string>errorsdomain=http://errors.ourinputdatastorage.com</string>
            <string>installerversion=01-27</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StartInterval</key>
        <integer>86400</integer>
    </dict>
    </plist>
Contents of Library/LaunchAgents/com.facebook.videochat.NAME.plist
    -    mod date: Dec 7 09:37:02 2014
    -    checksum: 1721039949
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>Label</key>
        <string>com.facebook.videochat.NAME.updater</string>
        <key>ProgramArguments</key>
        <array>
            <string>/usr/bin/java/disable</string>
            <string>-cp</string>
            <string>/Users/USER/Library/Application Support/Facebook/video/3.1.0.522/FacebookUpdate.jar</string>
            <string>FacebookUpdate</string>
            <string>com.facebook.peep</string>
            <string>3.1.0.522</string>
        </array>
        <key>RunAtLoad</key>
        <true/>
        <key>StandardErrorPath</key>
        <string>/dev/null</string>
        <key>StandardOutPath</key>
        <string>/dev/null</string>
        <key>StartInterval</key>
        <integer>10800</integer>
    </dict>
    </plist>
Contents of Library/LaunchAgents/com.user.UninstallAD.plist
    -    mod date: Mar 10 10:54:08 2015
    -    checksum: 3790791767
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
    <plist version="1.0">
    <dict>
        <key>KeepAlive</key>
        <false/>
        <key>Label</key>
        <string>com.user.UninstallAD</string>
        <key>LaunchOnlyOnce</key>
        <true/>
        <key>Program</key>
        <string>/Users/USER/Library/Application Support/ErrorReporter/UninstallAD.app/Contents/MacOS/UninstallAD</string>
    </dict>
    </plist>
Extensions
    /System/Library/Extensions/BJUSBMP.kext
    -    jp.co.canon.bj.kext.BJUSBMP
    /System/Library/Extensions/JMicronATA.kext
    -    com.jmicron.JMicronATA
    /System/Library/Extensions/WD1394_64_109HPDriver.kext
    -    com.wdc.driver.1394.64.10.9
    /System/Library/Extensions/WDUSB_64_109HPDriver.kext
    -    com.wdc.driver.USB.64.10.9
Applications
    /Applications/Adobe/Adobe Acrobat 8 Professional/Acrobat Distiller.app
    -    com.adobe.distiller
    /Applications/Adobe/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app
    -    com.adobe.Acrobat.Pro
    /Applications/Adobe/Adobe Media Player.app
    -    com.adobe.amp.UUID.1
    /Applications/ExpressBurn.app
    -    com.NCH Swift Sound.ExpressBurn
    /Applications/GAMES/Hoyle Casino.app
    -    com.freeverse.hoyle.Hoyle Casino_2010
    /Applications/Microsoft Office 2008/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
    -    com.microsoft.language_register
    /Applications/Microsoft Office 2008/Additional Tools/Remove Office/Remove Office.app
    -    com.microsoft.removeoffice
    /Applications/Microsoft Office 2008/Microsoft Entourage.app
    -    com.microsoft.Entourage
    /Applications/Microsoft Office 2008/Microsoft Excel.app
    -    com.microsoft.Excel
    /Applications/Microsoft Office 2008/Microsoft Messenger.app
    -    Microsoft/com.microsoft.Messenger
    /Applications/Microsoft Office 2008/Microsoft PowerPoint.app
    -    com.microsoft.Powerpoint
    /Applications/Microsoft Office 2008/Microsoft Word.app
    -    com.microsoft.Word
    /Applications/Microsoft Office 2008/Office/Alerts Daemon.app
    -    Microsoft/com.microsoft.AlertsDaemon
    /Applications/Microsoft Office 2008/Office/Equation Editor.app
    -    com.microsoft.EquationEditor
    /Applications/Microsoft Office 2008/Office/Microsoft Cert Manager.app
    -    com.microsoft.MicrosoftCertManager
    /Applications/Microsoft Office 2008/Office/Microsoft Chart Converter.app
    -    com.microsoft.openxml.chart.app
    /Applications/Microsoft Office 2008/Office/Microsoft Clip Gallery.app
    -    com.microsoft.ClipGallery
    /Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app
    -    com.microsoft.entourage.database_daemon
    /Applications/Microsoft Office 2008/Office/Microsoft Database Utility.app
    -    com.microsoft.entourage.database_utility
    /Applications/Microsoft Office 2008/Office/Microsoft Graph.app
    -    com.microsoft.Graph
    /Applications/Microsoft Office 2008/Office/Microsoft Office Reminders.app
    -    com.microsoft.entourage.office_reminders
    /Applications/Microsoft Office 2008/Office/Microsoft Office Setup Assistant.app
    -    com.microsoft.setupassistant
    /Applications/Microsoft Office 2008/Office/Microsoft Project Gallery.app
    -    com.microsoft.office_pg
    /Applications/Microsoft Office 2008/Office/Microsoft Query
    -    N/A
    /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app
    -    com.microsoft.entourage.syncservices12
    /Applications/Microsoft Office 2008/Office/Organization Chart.app
    -    com.microsoft.OrgChart
    /Applications/OmniOutliner Professional.app
    -    com.omnigroup.OmniOutlinerPro3
    /Applications/PHOTO PROGRAMS/Panorama Maker 5.app
    -    com.arcsoft.PanoramaMaker
    /Applications/Utilities/Adobe AIR Application Installer.app
    -    com.adobe.air.ApplicationInstaller
    /Applications/Utilities/Adobe Utilities.localized/Adobe Updater5/Adobe Updater.app
    -    "com.Adobe.ESD.AdobeUpdaterApplication"
    /Applications/Utilities/BatchFileRename.app
    -    com.gotoes.BatchFileRename
    /Applications/VIDEO PROGRAMS/HandBrake.app
    -    org.m0k.handbrake
    /Applications/VIDEO PROGRAMS/VLC.app
    -    org.videolan.vlc
    /Developer/Applications/Utilities/MacPython 2.5/Build Applet.app
    -    org.python.buildapplet
    /Developer/Applications/Utilities/Python 2.6/Build Applet.app
    -    org.python.buildapplet
    /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS4.2.sdk/System/Li brary/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS4.2.sdk/System/Li brary/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPhoneOS4.2.sdk/System/Li brary/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.0/Symbols/System/Library /CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.0/Symbols/System/Library /CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1.2/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1.2/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1.3/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1.3/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1/Symbols/System/Library /CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.1/Symbols/System/Library /CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.1/Symbols/System/Libra ry/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.1/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.1/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.2/Symbols/System/Libra ry/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.2/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2.2/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2/Symbols/System/Library /CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2/Symbols/System/Library /CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/3.2/Symbols/System/Library /CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.1/Symbols/System/Libra ry/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.1/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.1/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.2/Symbols/System/Libra ry/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.2/Symbols/System/Libra ry/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0.2/Symbols/System/Libra ry/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0/Symbols/System/Library /CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0/Symbols/System/Library /CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.0/Symbols/System/Library /CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.1/Symbols/System/Library /CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.1/Symbols/System/Library /CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneOS.platform/DeviceSupport/4.1/Symbols/System/Library /CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/Applications/MobileAddressBook.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/Applications/MobileSafari.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/Applications/MobileSlideShow.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/Applications/Preferences.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/Applications/Web.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/System/Library/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/System/Library/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator3.2 .sdk/System/Library/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/AdSheet.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/Contacts.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/Game Center.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/MobileSafari.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/MobileSlideShow.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/Preferences.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/TrustMe.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/Web.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/WebSheet.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/Applications/iPodOut.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/System/Library/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/System/Library/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.0 .sdk/System/Library/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/AdSheet.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/Contacts.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/Game Center~iphone.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/MobileSafari.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/MobileSlideShow.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/Preferences.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/TrustMe.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/Web.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/WebSheet.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/Applications/iPodOut.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/System/Library/CoreServices/MobileStorageMounter.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/System/Library/CoreServices/SpringBoard.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.1 .sdk/System/Library/CoreServices/VoiceOverTouch.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/AdSheet.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/AdSheet~ipad.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Camera.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Contacts~ipad.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Contacts~iphone.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/DataActivation.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Game Center~ipad.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Game Center~iphone.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/MobileSafari.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/MobileSlideShow.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Preferences.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/TrustMe.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/Web.app
    -    N/A
    /Developer/Platforms/iPhoneSimulator.platform/Developer/SDKs/iPhoneSimulator4.2 .sdk/Applications/WebSheet.app
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App will not download to iPad when purchased from App Store - stuck with Cloud icon

Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.

Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help

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