Facebook pictures not loading

Hi,
I am sorry about that. I did not catch that on your original post. We would like to further investigate this issue. For anyone experiencing this issue and have tried changing the DNS and disabling IPv6, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response.
In the meantime, let me know if you have any other questions or concerns!
-ATTU-verseCare

1) I've done a bit of diagnostic sleuthing:
From home (on U-verse) I see that www.facebook.com is being routed to Atlanta (which is expected). This also happens on the non-AT&T network at work. Atlanta is ~150 miles away, and probably the nearest akamai CDN center. When at work, I see that the picture references that Facebook codes into my pages go to an Atlanta CDN address. However, when at home, the picture references that Facebook is coding into their pages is in... Miami, FL. You can tell it by looking at the DNS name, but a traceroute confirms it.
So... one issue is that Facebook is sending the traffic nearly 1000 miles (or 5 times) further than it has to go.
The next thing I see is that my packets get handed off from AT&T to Level3 in Atlanta... and once that happens, TRACERT responses get very spotty. Solid to that point, spotty after that point. Now that, by itself, doesn't mean anything, but when I ping those Level3 addresses, I still get 30% or higher packet loss. So... it appears that, along the route FB is sending me (that I don't need to go in the first place), Level3 is dropping packets (I guess in protest).
2) If we want AT&T to work on troubleshooting this issue, then it would behoove you to report it through official channels. One way to do that is to click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to report this issue. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
3) You should also take advantage of Facebook's Report a Problem link. Get both companies invested in working on a solution.

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