Facebook video chat stopped working and now wont install

I have used the video chat feature successfully until yesterday.  No new software has been installed or deleted.  I followed all the steps to uninstall the software and reinstall it.  I have tried on both safari and firefox  with the latest versions and still I get  "The Java JAR file "FacebookVideoCalling_v1.6.jar" could not be launched.   2011 macbook pro  os 10.9.1   like I said everything worked great yesterday.

Hello and Welcome to the Apple Discussions Forum.
Sorry to hear you are having difficulties with iChat AV. We have seen this before when someone goes to college and my gut reaction is that the college network has the ports needed for iChat AV closed. Some colleges will open them and others will not.
you will need to stop by (or call, email) the IT department and talk to them. you need the following ports open on your Mac, give them the following port list so they they can check it agains their list of closed ports.
5060, 5190, 5297, 5298, 5353, 5678, 16384-16403
i think 5178 is needed too
repost when you check these things out.

Similar Messages

  • My email has stopped working and now i cannot send or recive anything on my ipod what do i do?

    my ipod touches email has stopped working and now i cant send or recieve anything what do i do?

    u go back to using ur computer for email!!!!! XD

  • I have a factory unlock iphone 5 with the lasted version. Since yesterday my sim card stopped working and now says `No Sim`, was working fine and stopped working now, other sim works but just not mine. ¿What can be happening?

    I have a factory unlock iphone 5 with the lasted version. Since yesterday my sim card stopped working and now says `No Sim`, was working fine and stopped working now, other sim works but just not mine. ¿What can be happening?

    I thought that, but I put the sim card in another device that is not Apple and works. Definitely the sim card work, but no longer in my iPhone 5 or maybe in any other Apple device, i dont know why!! But i gonna get a replacement to see what happen

  • Anyone have a fix for Facebook video chat not working in Mavericks?

    I have seen many people having the problem of video chat not working in Facbook since upgrading to Mavericks. The good news is the camera icon has reappeared, but it still is not working.
    Any help would be AWESOME!!
    thx

    Hi,
    If it is in Messages it will need to be Messages to Messages.
    i.e. a Mac Buddy also using iChat or Messages to do Jabber Video chats in the app.
    This means it will not connect to someone using a Jabber app that can do Video or the web Page login and using "chat" from there.
    I believe the Web Browser method with Facebook's own end to end connection use Flash.
    You may need to update a version of Flash if your have it or install it if you do not.
    FaceTime would not connect to the Jabber connections that Facebook is running.
    FaceTime is it's own service and does not connect to others.
    Messages and FaceTime are run on different servers and you can in fact run different IDs in each.
    (this can causes issues when your Invoke a FaceTime Video Chat from Messages which presumes the Contact is using the same ID).
    8:51 pm      Thursday; December 12, 2013
      iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • ITunes stopped working and now all of my apps for my iPhone and half of my music is gone. How do I get it all back?

    I've recently upgraded to an iPhone 5, I had just restored my old iPhone 4 to its original settings while listening to my music. When that was finished I plugged my new phone in and I had an error message pop up saying "iTunes has stopped working" and had to close it. When I reopened iTunes all of my apps for my phone were gone along with half of my music library. The only music I have left are the albums I have downloaded the rest is gone. I closed and reopened iTunes several times and got the same message each time.
    I have music and apps on the phone which will not transfer back to iTunes. All iTunes does is ask if I wan't to delete the music on my phone and sync with the library........ silly question really as half of the music in the library is gone!
    I have been using iTunes for many years now and this is the first time I have seen an error such as this. Can anyone tell me how to restore my library to the same as it was? I have fixed the "iTunes has stopped working" issue and would like my music and apps back.

    See this post.
    tt2

  • Hello my iMessage and FaceTime just stopped working and now it is not verifying my apple id why is this?

    HEllo my iMessage and FaceTime suddenly stopped working and it won't let me verify my apple ID why is this?

    likely an Apple problem
    http://www.apple.com/support/systemstatus/

  • HT204368 bluetooth stopped working and now will not pair with any of my devices ?

    bluetooth stoped working and now will not pair with any of my devices? any suggestions?

    Hello, oscar302. 
    Thank you for visiting Apple Support Communities.
    Here is an article that you may find helpful with this issue.
    iOS: How to troubleshoot Bluetooth connections
    http://support.apple.com/kb/TS4562
    Cheers,
    Jason H.

  • Video Chat stopped working after update

    My video chat was just working a couple of weeks ago and now it won't work. The only thing that changed was I updated my system. I am running 10.5
    I am getting error 4, no response from etc.
    I used to get -8 but I solved that. Now what

    I have already done the following:
    1. turned off sharing (both sides)
    2. turned off firewall (both sides)
    3. Set QT streaming to 1.5 (both sides)
    4. Ichat bandwidth to 500 (both Sides)
    5. UPNP on my mom's side
    6. Turned off router Firewall on my mom's side
    I have a airport connected directly to the wall so I haven't done anything to my router. Video chat worked fine until I did my updates, Itunes, Quicktime, 10.5.5
    I have read about repairing permissions but I don't know what that is.

  • My Music Video isn't working, and now my Ipod isn't recognized

    Last night I tried to play a video that I purchased from iTunes and my Ipod froze for about a minute and then went back to the list of videos (screen). Today I tried to plug it in to my computer to see if I would experience the same thing in iTunes, and a message comes up saying that "the USB device is not recognized". I uninstalled both the iPod Software and the iTunes software, and then reinstalled them both from the apple site (for the latest versions). My iPod is still not recognized but for some reason it Now charges (nothing happened before).
    I've restarted my computer a few times, and restarted the iPod serveral times also.
    Other videos work fine, just not my music video (and now not my iPod).
    Is there anything I can do short of erasing all my songs and re-starting from scratch?
    Please, anybody?

    Does anybody at least know why my music video isn't working? I have other videos on the iPod and they work perfectly.

  • Pavilion G7 wireless adapter stopped working and now will no longer boot.

    I bought a Pavilion G7 about 7 months ago. 
    After a couple of months, the wireless adapter stopped working, it just disappeared from the Device Manager (Win7 Home).
    I reset the computer to factory settings and it fixed that problem.
    One month after this, the wireless adapter problem returned, I tried to use system recovery to restore it to a previous point, no luck.
    I closed the laptop after this, didn't turn it off. 
    Opened it up and decided to watch a video I had on there, I had to pause the video halfway through (used Windows media player). Came back to continue watching and the screen was black. No lightbar activity, just blackness.
    I pressed a few buttons, nothing.
    Decided to do a hard reset (hold the power button for 8 seconds) then I left it and turned it on again, the blank screen returned, no signs of life, no boot, no HDD activity, nothing. The caps lock button was on, the wireless light (of course) was orange.
    What on Earth has gone wrong? What can I do to fix this?
    Thanks.

    Hi
    You have a couple of options as I see it please find the web link given below might help you fix the issue.
    Solve Setup and Internet Connection Issues on a Wireless Network with Windows 7
    Let us know how it goes!
    *Although I am an HP employee, I am speaking for myself and not for HP.
    ****Click the White Kudos star to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • My iphone 4 lock button stopped working and now it won't charge

    Hi.
    A couple of weeks ago my iphone 4's lock button randomly stopped working, I had never dropped my iphone so I couldn't figure out why this had occurred. I did not see this as a big problem until recently when my iphone stopped charging. The iPhone had worked just as normal the day before it stopped charging. I usually charge my iphone over night, but one night it reached around 85% and stopped charging. I have tried it with several different iphone chargers and different plugs in the house but still the iPhone wouldn't charge. Now my iphone has ran out of battery and due to the fact that my lock button is broken, I can't try anything to turn it on. Does my battery need replacing?
    Thanks,
    Anna.

    Try these steps: http://support.apple.com/kb/ts3281

  • My home button stopped working and now iPad mini will not turn.

    My home button stopped working a few weeks ago, and now my iPad mini will not turn on. I can't restart the iPad, and it will not pop up in iTunes. What can I do?

    Make an appointment with the nearest apple store and they will be able to replace it or give you directions otherwise. Hope this helps
    -24GHz

  • My home button has stopped working, and now i cant get siri to stop popping up

         all the suddon one day my home button stopped working. its never been dropped or gotten wet. i just got the phone less than a month ago.
    now siri pops up out of nowhere and when im doing something, like on an app, it will glitch and go to the home screen. its almost like the home button is stuck. its getting to the point where i cant do anything with it. i have already restored the phone multiple times. i have apple care. do you think that apple would replace my iphone 4s?

    Apple might. I'm not a genius on Apple Care though.
    But if you go to a Genius bar, the guys there might be able to fix it for you.
    In the meantime, try pressing the home button really hard. It may pop up.
    This is the best I can do.

  • Spilled soda on macbook, stopped working and now working again?

    So a couple months ago I spilled orange soda on my Macbook air. Its the late 2011 I think.
    It stopped working completely and the batteries were ruined. I took it to geek squad and when they tried to boot it, it said it could not find start up disk.
    This morning I tried to turn it on, and it is working just fine! It isnt running slowly or anything. One of my friends said that there is corrosion though and it will stop working again. is this true? I hate getting rid of my poor mba but if its not going to work I might as well sell it for parts, right?

    The retail side of most resellers likely will not have access to the
    sonic cleaning devices necessary to immerse the parts of the
    computer into after disassembly, nor be willing to do this kind of
    job; but they may know of someone in the business locally.
    Several years ago I sent a computer across the continent (N.A.)
    via the US Post Office, for repairs; the company was one I'd read
    about in the 1990s and they still are in business. They can also
    do much more now than they did back then. They do sonic cleaning
    and can take-apart, repair, etc nearly any portable Apple. However
    my experience is limited with portable Macs, I don't see anyone out
    here in Alaska with equipment or know-how to actually repair them.
    Most only forward them to other States, and add a premium to cost.
    Though I have no affiliation with them, this company still gets good
    reviews and is a repair facility. They also have very many Apple parts.
    If the blue link doesn't function, the place is wegenermedia in SC.
    •Repairs
    Hopefully you can find someone qualified to perform the service
    & get your MacBook model returned with a clean bill of health.
    Good luck & happy computing!

  • Photo Stream PC-error message "applephotostreams.exe has stopped working" and now additional photos that I want to upload is not uploading.

    I sync my devices with a PC running windows.  I have turned on Photo Stream on my PC, iPhone4S & iPad2.
    On my PC it creates two default folders in Pictures called "My Photo Stream" and "Upload".
    Instructions says that you can add photos to the "Upload" folder and it will automatically upload to your "My Photo Stream" folder and when your devices are connected to wi-fi they will upload to each device and show up in the "Photo Stream" section of Photos.
    I was able to upload 50 photos but then I got an error message that applephotostreams.exe has stopped working.
    How do I fix?

    I was having the same problem.  Earlier in the week, I was able to drag a few photos to the upload folder and they synced correctly.  Yesteday, I dragged different photos, and I got the "applephotostream.exe has stopped working" error.
    The solution - for me, at least! - was to reduce the size of the pictures being uploaded to the photostream.  While all of the pictures were jpegs, the first set were ca. 800K (3800 x 2500), and the second set were ca. 2.5 MB (4000 x 2000).  When I reduced the resolution of the last set by a factor of 4 (ca. 600 K, 2000 x 1500), they uploaded without a hitch.
    Based on this admittedly sketchy experiment, it looks like Apple has a max picture size limit, apparently based on file size rather than picture resolution).  Perhaps < 1 MB?  To be rigorous, I should complete the experiment - leave the resolution of the second set of pictures alone and reduce file size by reducing jpeg quality. 
    Has anyone heard about a picture file size limit?

Maybe you are looking for