Facetime Activation --- Credit Card information required?

Hi all!
My dad is trying to activate facetime, by first setting up an online account at appleid.apple.com. But when trying to activate facetime on his ipod, he gets an activation failure.
From what I understand, he did not put in any credit card information. Is that required?
Thanks for any help!

No credit card required for Activation.
FaceTime help & troubleshooting: http://support.apple.com/kb/HT4319
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

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