Facetime and imessage for itouch - "Unable to verify email because it is already in use."

I just erased all data on my itouch, reseted it, and set up a new account on itunes to sync. But when I added my email to facetime and imessage, it said "Unable to verify email because it is already in use.". I don't know how to separate it from the previous itouch account.
this http://support.apple.com/kb/TS3510 told me to log on to apple id and unlink but i cant figure out how
especially since i synced a new account onto my itouch
Help! TIA XP

Rob Bally wrote:
Ok, I will give it a second try.
Thanks Rob.
That was helpful.
My question is: how do I register FaceTime with my primary email address, as it continues to fail registration.
Having been informed your "primary email address... continues to fail registration", I don't know any way you will be able to use it to "register FaceTime."
Try a different email address. If need be, create a separate iD that you will use only to activate FaceTime.
Maybe the answer is: check primary address is verified in my Apple ID at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
You may be right.
That shows my primary address is used in verification of another account. But I am sure all my apple id's are not verified until today.
So my next question is: how can my primary address have been verified for another account? How do I found that account.
I do not know the answer to that question, and I don't think the answer would help you.
Even if you knew how it was verified, you would still not be able to use it for FaceTime activation or your caller iD because the database has recorded it as already having been used for a different account.
Unless you get a better suggestion, use a different email address with FaceTime.
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Facetime and imessage for itouch - "Unable to verify email because it is already in use."

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