FaceTIme and iMessage on Macbook Pro

Can anyone please tell me why my iMessage and FaceTime keep signing out? I have to log into iMessage every time my MacBook goes to sleep or it's left sitting for an extended period of time. Now on FaceTime I have to log in after my MacBook goes to sleep or it's left sitting for a while. I will click on FaceTime and it asks me for my apple I.D. so I enter it. After entering the apple I.D., it will look like it's loading but will not log in. I have to close FaceTime out and click on it again and then it shows me my info. I click on verify, then it lets me in and I can make calls. Also it will drop my calls sometimes and I have to go through the whole process again. Any help or suggestions would be greatly appreciated.

Similar Messages

Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi
I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!
I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.
Just for your information, this is the version of macbook i am using
MacBook Pro (Retina, 13-inch, Late 2013)
2.4 GHz Intel Core i5
8 GB 1600 MHz DDR3
251GB Flash storage
As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.
Regards
Shreyas

Hi Barney,
Here is the output you seek -->
Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 430
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
    APPLE SSD SM0256F disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
    Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Viscosity
    [not loaded]    com.viscosityvpn.Viscosity.tap (1.0) [Click for support]
    [not loaded]    com.viscosityvpn.Viscosity.tun (1.0) [Click for support]
Launch Agents: ℹ️
    [loaded]    com.citrix.AuthManager_Mac.plist [Click for support]
    [running]    com.citrix.ReceiverHelper.plist [Click for support]
    [running]    com.citrix.ServiceRecords.plist [Click for support]
    [loaded]    com.google.keystone.agent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [loaded]    com.realvnc.vncserver.peruser.plist [Click for support]
    [not loaded]    com.realvnc.vncserver.prelogin.plist [Click for support]
    [running]    net.juniper.pulsetray.plist [Click for support]
    [loaded]    org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.google.keystone.daemon.plist [Click for support]
    [loaded]    com.macromates.auth_server.plist [Click for support]
    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [loaded]    com.realvnc.vncserver.plist [Click for support]
    [loaded]    com.sparklabs.ViscosityHelper.plist [Click for support]
    [running]    net.juniper.AccessService.plist [Click for support]
    [not loaded]    net.juniper.UninstallPulse.plist [Click for support]
    [loaded]    org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
    AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    Silverlight: Version: 4.1.10329.0 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
    MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
    ClickToFlash
    Reload Button
    YoutubeWide
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    MacFUSE [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
        18%    mds
        15%    Safari
         6%    WindowServer
         5%    com.apple.WebKit.Networking
         1%    ocspd
Top Processes by Memory: ℹ️
    455 MB    softwareupdated
    206 MB    Microsoft Outlook
    153 MB    com.apple.WebKit.WebContent
    146 MB    WindowServer
    137 MB    Safari
Virtual Memory Information: ℹ️
    298 MB    Free RAM
    3.76 GB    Active RAM
    3.36 GB    Inactive RAM
    1.17 GB    Wired RAM
    4.45 GB    Page-ins
    901 KB    Page-outs
Diagnostics Information: ℹ️
    Apr 18, 2015, 08:25:23 AM    Self test - passed
    Apr 17, 2015, 06:29:29 PM    /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash
    Apr 17, 2015, 03:11:05 PM    /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details]

Can't login to Facetime and iMessage on macbook pro

Very recently, I am unable to log in to iMessage and Facetime on my macbook pro.    I also have an iMac and I am not having any issues with that.
When I try to login it says:
Could not sign in to iMessage.
An error occurred during activation. Try again.
Any help would be greatly appreciated.

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
           ▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
           ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
          Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Cannot receive and send from my FaceTime and iMessage on MacBook Air

Hello,
I Have Macbook Air (13-inch, late 2010) and its updated to OS X Yosemite (10.10.2)
processor 1.86 GHz intel core 2 duo
memory 2GB 1067 MHz DDR3
FaceTime and iMessage are not working I cannot receive or send.
my connection is excellent, I turned both of them off and on again on both my iPhone and macbook, all my contacts are synced and everything is fine except that I'm not able to make calls or send and receive messages on my mac.
what should I do ?
regards,
fiji

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test iMessage while in safe mode. FaceTime won't work. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

FACETIME and iMESSAGE on MACB.PRO does not WORK!

Ever since I got My laptop MACBOOK PRO.
MY IMESSAGE AND FACETIME WON'T WORK
I tried to SIGN IN , but unfortunely it says "check wifi connection, trouble loging in " blah blah...
I need help...

Hey Reksawr,
Thanks for the question. I understand that you are experiencing issues with FaceTime on your Mac. The following resource may provide a solution:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/TS4185
Additional Information:
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Thanks,
Matt M.

Cannot log into Facetime iMessages and iCloudon my Macbook Pro

cannot log into Facetime iMessages and iCloudon my Macbook Pro. I am asked for my apple ID and password, provide them accordingly but I get a message that the internet connection is not working even though I am online!

Hello dermatas,
Welcome to the Apple Support Communities! It sounds like you are experiencing issues logging into iMessage, FaceTime and iCloud on your MacBook Pro. Let’s see if the steps in the following resource help to resolve your issue:
Get help signing in to FaceTime, Game Center, Messages - Apple Support
https://support.apple.com/en-us/TS3970
Cheers,
Matt M.

IMessages and FaceTime not working on MacBook Pro

I've a MacBook pro, I was using FaceTime and iMessages lately but recently I couldn't sign in. Everytime I try to sign in, I get an error message saying "The server encountered an error processing registration, please try again later".
P.S: Both iMessages and FaceTime are working on my iPhone with same account.

Hi, akshay.raja.
Thank you for using Apple Support Communities.
Here is an article that you will find helpful when troubleshooting this issue. I start with the last section of this article.
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Cheers,
Jason H.

IMessage on MacBook Pro shows i'm my friend. My friend's photo and name shows in every conversation instead of mine. How do I fix this?

iMessage on MacBook Pro shows i'm my friend. My friend's photo and name shows in every conversation instead of mine. How do I fix this?

I am using my own Apple ID. (My father doesn't even have one). I seem to recall having to select a contact or something to assign to my iMessage app when I used it the first time on my iPad. I checked the settings and it is set to my apple ID and correct email address. Any other ideas?

Hi, I want to use my number for iMessage on my iPhone only and on my macbook pro use my apple id/email and not my number. Also how do i stop the iMessages on my mac appearing on my phone.

Hi, I want to use my number for iMessage on my iPhone only and on my macbook pro use my apple id/email and not my number, how do i do that? before i updated my phone thats what it was like but now that ive updated i dont know how to change it. Also how do i stop the iMessages on my mac appearing on my phone. can you please help. Thanks

I tried that but on my iphone i can only click on my email and my number is checked but its in grey doesnt allow me click on it and on my Mac, its the opposite, my email is checked but in grey so doesnt allow me to click on it. im realy confused

TS4185 Trouble using FaceTime between a new MacBook Pro 13" and iPad2.

I recently upgaded my daughter's 2008 MacBook to a new 13" MacBook Pro.
Since the upgrade we are unable to FaceTime from her new MacBook Pro to my iPad2. Calls start OK but then after a few seconds video freezes at the iPad end and then goes black. Audio continues in both directions and video from iPad2 to the MacBook Pro is OK.
This didn't happen with the old MacBook and nothing else has changed. I can receive FaceTime calls from the MacBook Pro on my iPhone 4S in the same location where the iPad2 will not work.
I think the problem is the higher video resolution from the MacBook Pro. I have 100Mbps broadband, iPad2 shows over 35Mbps download and 5 Mbps upload on Speedtest.net. I have tried resetting the iPad2 a number of times with no effect.
- Is it possible to lower the resolution beng sent from the MacBook Pro ?
- Any other ideas ?

If your computer meets these requirements, you will be all set.
http://support.apple.com/kb/HT2675
I hope this helps.

So I just updated my MacBook (2009 model) to Maverick and I tried signing into Facetime and iMessage but it just stays stuck in the log in screen. Any help?

So I just updated my MacBook (2009 model) to Maverick and I tried signing into Facetime and iMessage but it just stays stuck in the log in screen. Any help?

same problem, its driving me crazy, never had this crap with any other phone

My friend has an iPhone 4, and I have a Macbook Pro. I'm trying to FaceTime her with my Macbook Pro, but it never works!

I'm trying to call my friend on FaceTime. She has an iPhone 4, and whenever I try to call her phone number, it says, "Name is not available for FaceTime" but it works on my iPad. I want to FaceTime her from my Macbook Pro. I know I have to call her iPhone phone number, but it never works. Can anyone help me?

Right click the printer in System Prefences - Print & Scan and use Reset Printing System... and then reinstall the printer, should take less than 5 minutes. Here is a photo showing how to Reset Printing System....

FaceTime and iMessage not working on MacBook Air (Late 2010)

I'm trying to login with my icloud account in facetime and imessage with my MacBook Air (Late 2010) but never login. In other device, as my New Mac Mini I can logged-in right. There any problem with FaceTime and iMessage working on Yosemite in old MacBooks?

Hi,
It would really help to know what you actually see when this happens.
Is there any sort of error message ?
9:20 pm Saturday; March 28, 2015
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Both FaceTime and iMessage is not working on my Macbook Air

My facetime and imessage both randomly stopped working last week. I upgraded to Mavericks a few weeks ago but have only been having an issue for around a week. I have found that they do work if I log into my guest account, but they do not work on my main account. I have even reinstalled Mavericks, but have had no luck.
Any help would be amazing!

aiizaztarliq21: I solved my problem, and here is how I did it. I don't know if it will work for you or not, but it's worth a shot.
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.

How to FaceTime and iMessage on multiple apple devices with one iTunes account

We recently received iPad 2's for Christmas and was looking for some advice on how to FaceTime and iMessage on multiple apple devices with One iTunes Account (Apple Id). I have created or attached other e-mail addresses to our apple id but do not know how to use them on the new devices. Our home MacBook Pro uses our main apple id for FaceTime. The iPads have been setup with the main apple id w/o being able to use FaceTime and iMessage.
Please Help...
I appreciate the help and support.

P and V-
If you are trying to connect to someone with a different Apple ID, I think all the devices should work, but one at a time.
The problem is when you try to connect between two with the same Apple ID. Once the calling device tries to make the connection, it finds the second device to be "busy". That is where each needs to use a different E-Mail address when setting it up.
On iOS devices, when you press the Home button to exit an App, the App may still be active in the background, even when the device is sleeping. If FaceTime or iMessage is merely being active that way, it may be enough to "tie up" the E-Mail address.
From the Home screen, double click your Home button. You will see a list of recent Apps along the bottom of the screen. Press and hold on one of them until they start to wiggle. You will then see a red minus sign on each. Pressing the minus sign will remove an App from the list, and stop it from working in the background. (Click the Home button to stop the wiggling, and again to hide the recent Apps.)
Fred

FaceTIme and iMessage on Macbook Pro

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