Facetime and iMessage problems

My Facetime and iMessage are not working on my iPad mini, what can I do?

Depends on what you mean by "not working". Can you be more specific about what is happening?

Similar Messages

Facetime and iMessage Problems on my iPad

Dear All,
I am turning to this community because i have a problem with my iPad and I ran out of ideas how to solve it.
Few days ago, I realized that the FaceTime on my iPad is not working. Every time I try to call someone it says Connection Lost although I have WiFi at this time. I also noticed I am unable to receive FaceTime calls.
Last night I noticed that iMessage is also not working on my iPad.
I have tries the following
1. Restart the Face Time and iMessage
2. Restart iPad
3. Restore iPad from iTumes
4. Restore iPad from ITunes as new phone
5. Create new Apple account and use it with my FaceTime and iMessage
6. Updated iOS (now i use iOs 6.1.3)
The problem persists even after I have done all of the above.
When I restore the iPad as new one from iTumes I am even unable to log into FaceTime and iMessage with my Apple ID. It says
"Unable to sign in. Please check your network connection and try again later"
However, I don't have any network connection problems because all other apps such as Safari and Google are working.
It seems to me that somehow the iMessage and FaceTime do not connect to my WiFi.
My question is:
What else can I try to fix the situation?
Could it be a hardware problem?
Any suggestion how to proceed are very welcome.
Thank you!
Frustrated iPad Owner

Hello chivos3000,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Best of luck,
Mario

IOS 6 disaster. Facetime and imessage not working. sync problems

Hi all.
I just wanted to know if anyone else has experienced so many bugs with iOS6?
Upgraded to an ipad 3 32GB wifi . Gave my dad ipad 2(restored and logged in with his apple id).
All was well. Then iOS 6 came along
I am able to log into my apple id but everytime i try to sign into facetime it says username or password is incorrect.
it worked a couple times but then stopped working again.
I am positive the password is correct.
I reset the password and am using the new one.
It is correct.
Restored the ipad.
worked for a while.. then the same thing
now i can't sync, Am getting an error message . Currently restoring the ipad again.
I am able to purchase items on itunes still on my desktop and my apple id seems to be working otherwise.
Facetime and imessage is not
please help?
anyone else experienced similiar issues with iOS6 ?
It should be mentioned that i couldn't purchase items directly from my ipad with the appstore for a period of time but it worked when i purchased through itunes on my desktop
Are these bugs associated with iOS6?
Again any help will be greatly appreciated
Cheers

I have the exact same problem!! it's been driving me crazy!! I have iPhone 4 but my iMessage works fine however.
Just the FaceTime doesn't work at all, my phone number is registered ,
just when I try to add my email (apple ID) to make the facetime works & activate .. I write down my email & password correctly , it says password is incorrect! =(((
I changed my password, I tried resetting the settings and turning on & off the phone and all. Nothing Works!!
this is one of MANY bugs I have after I updated (& made the most terrible mistake of my life) to iOS 6 !!
Apps are crashing & force closing including their new app store. Youtube application is vey slow. Maps aren't accurate not even half the quality of google maps. Screen freezes sometimes =((
I'm very disaapointed at Apple seriously!! this could be their one mistake that will drop down their whole legendary iPhone into the sewer!

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage - I´d like to add an EMail account on top to my mobile number. My password will not be accepted!!!???

I can use my appleID without any problems for using to download new apps in the app-store or Itunes - Problem: I can´t use my ID at facetime and Imessage -
I´d like to add an EMail account on top to my mobile number to use more this services. My password will not be accepted!!!??? I try it and i try it and i try ist, throughout the same problem. Whats on? The user help desk said, i´ve to reset and use the WLAN key new as well as possible - no way!

Contact the App store for Apple ID help. Their support link is on the right of the App store window
LN

I have an iPhone 4s. My problem is that I can't see the icon of FaceTime and iMessage. I need to use these apps. What should I do?

I have an iPhone 4s. My problem is that I can't see the icon of FaceTime and iMessage. I need to use these apps. What should I do?

Red21Gerard wrote:
I have an iPhone 4s. My problem is that I can't see the icon of FaceTime and iMessage. I need to use these apps. What should I do?
FaceTime:
Check Settings>FaceTime>ON and check Settings>General>Restrictions>FaceTime>ON. There is no icon, on the 4 & 4S FaceTime is accessed through contacts. Go into your Contacts, access the contact you want to FaceTime with and you will see a tab at the bottom of their contact card. You can also access FaceTime by going into your Phone app, select dialling keypad, dial number, press call and an option for FaceTime on the keypad will appear. It should be noted that FaceTime has been removed from iPhones sold in some Middle Eastern countries at the express wish of the respective Governments.
iMessage:
Check Settings>Messages>iMessage>ON. The icon is the same as your SMS icon. This support document will explain how to use iMessage http://support.apple.com/kb/HT3529

Anyone else having problems setting up Facetime and Imessage?

I have tried over and over again to set up my facetime and imessage but every time it says it has sent a verification email i dont get one. I double checked that I typed my email addresse right (which I have) and am now not sure what to do. And i really would like to be able to use my Facetime and Imessage. My friend also gets the same problem. Can anyone help and does anyone have any suggestions?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
 Cheers, Tom

My bf has an iPad and iPhone I'm trying to FaceTime and iMessage his iPad but he only receives it on his iPhone what is the problem. His apple I'd and email for FaceTime are the same on his iPhone.

My bf has an iPad and iPhone I'm trying to FaceTime and iMessage his iPad but he only receives it on his iPhone what is the problem. His apple I'd and email for FaceTime are the same on his iPhone.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
 Cheers, Tom

Login problems with facetime and Imessage

I have IPAD 2 upgraded to IOS 6.0. I am living at Alexandria EGYPT.
I didn't face any problem with both apps until the 2nd of October 2012. Since then and both apps telling me that Apple ID doesn't match with the entered password. The same password is used for app store and working with no problem, the password have been used even to log in to the support as well as Icloud.
I have tried the following actions with no result:
1- Soft reset the IPAD.
2- Time is set to automatic.
3- Set the time to USA.
4- Time set back to auto.
5- Connect using different WiFi networks.
I hope I can find a solution, I am using both apps to keep in touch with my family.

I did a total reset and start the IPAD as a new one before restore...same problem exist
after restore try again and with the same problem...
Finally I have created a new apple ID and used it only for facetime and imessages...and it works....
I can't really understand the problem....
It is not a problem with communication or IPAD settings because it worked with another apple ID
it is not a problem with server or account because I am still using my old ID with my macbook
strange

Problems with FaceTime and iMessage

My iPad mini isn't letting me log into iMessage or FaceTime. It asks for my Apple ID and I enter it but then it says "an error occurred during activation. Please try again." I'm getting very stressed and I really don't want to get a whole new device. Please help!!!

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

How to FaceTime and iMessage on multiple apple devices with one iTunes account

We recently received iPad 2's for Christmas and was looking for some advice on how to FaceTime and iMessage on multiple apple devices with One iTunes Account (Apple Id). I have created or attached other e-mail addresses to our apple id but do not know how to use them on the new devices. Our home MacBook Pro uses our main apple id for FaceTime. The iPads have been setup with the main apple id w/o being able to use FaceTime and iMessage.
Please Help...
I appreciate the help and support.

P and V-
If you are trying to connect to someone with a different Apple ID, I think all the devices should work, but one at a time.
The problem is when you try to connect between two with the same Apple ID. Once the calling device tries to make the connection, it finds the second device to be "busy". That is where each needs to use a different E-Mail address when setting it up.
On iOS devices, when you press the Home button to exit an App, the App may still be active in the background, even when the device is sleeping. If FaceTime or iMessage is merely being active that way, it may be enough to "tie up" the E-Mail address.
From the Home screen, double click your Home button. You will see a list of recent Apps along the bottom of the screen. Press and hold on one of them until they start to wiggle. You will then see a red minus sign on each. Pressing the minus sign will remove an App from the list, and stop it from working in the background. (Click the Home button to stop the wiggling, and again to hide the recent Apps.)
Fred

Unable to use my apple id for facetime and imessage.

I recently changed my apple id so that I was not sharing the same id with my son. Now I cannot use my apple id for facetime or imessage. I can use my son's id, but not mine. (So no network errors, just an id problem.)
I am using the latest software - iOS version 8.02
My time and date are correct.
The error message I see is that my user name or password is incorrect, but I am 100% sure that I have entered it correct. Same id/pw works for icloud, itunes, etc.
Same problems exists for iPad 3 as for iPhone 5.
Is there some way I can reset my facetime/imessage settings and clear out any old data that might be stored somewhere (hopefully not wiping out the whole phone/ipad?)
Thanks!
Kelly

Hello Kmart212,
If you are having issues with FaceTime and iMessage, then check out the articles below for more information on how to troubleshoot your issue further. I would also make sure that your new Apple ID is verified and not causing any conflicts.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Regards,
-Norm G.

After downloading iOS 6 on my new I phone 5 both the FaceTime and iMessage app icons have disappeared yet if you go into settings they are both still turned on, I have searched my full device to find these apps and nothing has showed up. How do I get them

Basically I have downloaded iOS 6 on my new iPhone and both the FaceTime and iMessage app appeared to have been wiped from the phone but if you look on settings it says they are both turned on. how do I get these features back on my phone?

They could be on another page on your iPhone, try doing a search for the apps. If you still don't see them restart your iPhone by holding down the on/off and home buttons at the same time until you see the Apple logo. If you are still having problems try to reset your home screen.

FaceTime and iMessages slow to load

I recently(last week) updated to Yosemite 10.10.3 and have nothing but issues with iMessage and FaceTime loading. all of my Macs worked perfectly before. FaceTime came up instantly when receiving a call on my iPhone. Now it takes 90 -240 seconds to load and by then the call goes to VM. When I launch iMessages same load times?
Is this a common issue with Yosemite 10.10.3? I hope they have an update soon. I will also say I am noticing other smaller issues with load times, disk repair and repair preferences) takes like 15 minutes, like it gets hung up. Just lots of little issues with seamless operation between all devices and especially my MacBook Air and iMac. all of which were updated to the new IOS and New Yosemite.
Again, all of of my Mac and device were in tip top shape and running PERFECTLY before the install of OS X 10.10.3

Back up all data.
Quit FaceTime and Messages if they're running. Force quit if necessary. After each of the following steps, restart the computer, then test. If the problem isn't resolved, quit again and go on to the next step.
Step 1
Make sure you know the ID and password you use with FaceTime and iMessage.
Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
From the menu bar, select
          Keychain Access ▹ Keychain First Aid
from the menu bar and repair the keychain.
From the Category list in the lower left corner of the window, select
           My Certificates
Look carefully at the list of certificates in the right side of the window. If any of them is marked with a red "X" as expired or invalid, delete it.
Now select
          Keychain Access ▹ Preferences... ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select
            Passwords
in the Category list. Enter "ids" (without the quotes) in the search box in the toolbar of the window. Delete all items of type "application password" that have a name beginning in any of the following ways:
            ids:
            IDS:
            com.apple.ids:
Also find and delete all items with "facetime" or "com.apple.idms" in the name.
Step 2
Hold down the option key and select
          Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
          Application Support/CallHistoryDB
          Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
          Caches/com.apple.Messages
          Containers/com.apple.AddressBook.FaceTimeService
          Containers/com.apple.corerecents.recentsd
          Containers/com.apple.FaceTime
          Containers/com.apple.soagent
          IdentityServices
Leave the Library folder open.
Step 3
In the Preferences subfolder, there may be several files having names that begin with one of the following strings:
          com.apple.facetime
          com.apple.FaceTime
          com.apple.ids
          com.apple.im
Move them all to the Trash.
Also in the Preferences folder, there is a subfolder named "ByHost". Open it and do the same thing.

Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update

Hi
I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!
I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.
Just for your information, this is the version of macbook i am using
MacBook Pro (Retina, 13-inch, Late 2013)
2.4 GHz Intel Core i5
8 GB 1600 MHz DDR3
251GB Flash storage
As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.
Regards
Shreyas

Hi Barney,
Here is the output you seek -->
Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
    MacBook Pro - model: MacBookPro11,1
    1 2.4 GHz Intel Core i5 CPU: 2-core
    8 GB RAM Not upgradeable
        BANK 0/DIMM0
            4 GB DDR3 1600 MHz ok
        BANK 1/DIMM0
            4 GB DDR3 1600 MHz ok
    Bluetooth: Good - Handoff/Airdrop2 supported
    Wireless: en0: 802.11 a/b/g/n/ac
    Battery Health: Normal - Cycle count 430
Video Information: ℹ️
    Intel Iris
        Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
    OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
    APPLE SSD SM0256F disk0 : (251 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
    Apple Internal Memory Card Reader
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
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Thunderbolt Information: ℹ️
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Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Application Support/Viscosity
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Launch Agents: ℹ️
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Both FaceTime and iMessage is not working on my Macbook Air

My facetime and imessage both randomly stopped working last week. I upgraded to Mavericks a few weeks ago but have only been having an issue for around a week. I have found that they do work if I log into my guest account, but they do not work on my main account. I have even reinstalled Mavericks, but have had no luck.
Any help would be amazing!

aiizaztarliq21: I solved my problem, and here is how I did it. I don't know if it will work for you or not, but it's worth a shot.
1. Make the time zone on the Mac not automatic (but correct to your time and zone), and change something in that pref. pane so that it overwrites the old prefs file.
2. Log out of iMessages, iCloud, etc., on your iOS devices
3. Un-associate your Apple ID with your computer user login (in System Preferences > Users and Groups).
4. Sign out of iCloud on your Mac.
5. Reboot.
6. Re-associate your Apple ID with your user login. If you see a caution icon next to it, double-click. Should disappear.
7. Launch iMessages and attempt to log in.
8. Then log in to iCloud via System Preferences > iCloud
If that doesn't work, do these steps, then go back to # 1, above.
9. Delete all the Apple tokens and keys in the Keychain (might break some other things--may be why I can't log in via Safari right now).
10. Reinstall Mavericks/OS X.
11. Repeat steps 1–8.

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