FaceTime and UAE apple online store help MISSINGGGG!!!

I bought an iPhone 4 from the UAE online store where FaceTime was in the description. to my surprise it came without it. trying to contact the store here is a waste of time. the phone number on their website is giving that it is a wrong number and no other way to speak to any one of them.
i need to give the phone as a gift and without facetime it will not be the same. is there a way to get facetime on my phone???

you can find facetime enabled phones everywhere here, that is not a problem... but when you buy an item from an apple online store where it was said that facetime is in it, you get really disappointed when you find your item has missing software. i wish i bought it from a cheap dealer than all this mess!!!!

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