FaceTime apple ID is not working
For FaceTime I wanted to sign out of my family Apple ID and use my own personal Apple ID because my family was receiving my FaceTime calls. A window keeps popping up after I press the sign in button and it keeps asking me to put in my password and eventually it asks if I want to reset my password so I did that and the same thing keeps happening. however I found out that on my iPhone I can sign in just find. This has happened with iMessage before too I don't know how to fix it, I restored my iPhone but I really don't wanna restore my new iPad. Any solutions?
Hey Fabio-Luzmery,
Thanks for the question. In my experience, the steps outlined in the "Unable to activate FaceTime or iMessage with phone number and Apple ID after waiting 24 hours (iPhone only)" section of the following article usually resolves this issue:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Follow these steps if your phone number and Apple ID do not activate after waiting 24 hours.
1. Back up your iPhone in iTunes.
2. Disconnect the iPhone from iTunes.
3. Turn FaceTime and iMessage off:
- Settings > FaceTime
- Settings > Messages
4. Navigate to Settings > General > Reset and select "Erase all content and settings".
5. In the iOS setup assistant, select "Set Up as New iPhone".
6. Sign in to your Apple ID with FaceTime and iMessage. Go to:
- Settings > FaceTime and tap "Use your Apple ID for FaceTime"
- Settings > Messages and tap "Use your Apple ID with iMessage"
7. Verify that FaceTime and iMessage activate successfully. It may take up to 24 hours to complete activation. When activation is successful, a check mark will be visible next to your phone number and email address in Settings > FaceTime and Settings > Messages > Send & Receive.
8. Disable automatic syncing in iTunes.
- For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and select the option to "Prevent iPods, iPhones and iPads from syncing automatically". Click OK.
- For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and select the option to "Prevent iPods, iPhones and iPads from syncing automatically". Click OK.
9. Connect the iPhone and restore from the backup. Do not perform a full restore.
Thanks,
Matt M.
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iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
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