FaceTime became disabled! I purchased in Kuwait and using in India, in both regions FaceTime is enabled (100% sure). But Still, FaceTime became disable after reaching India from Kuwait ? Please help

Hi All,
I purchased iPhone 5s from Kuwait. There FaceTime worked pretty fine. But after i reached India, I could not find FaceTime in "Settings" nor make any FaceTime calls. I contacted Apple support several times, and these are the solutions they suggested,
1. Restore iphone as New : After restoration, issue persists
2. Contact carrier and get the settings: I contacted Airtel, my service provider, and they confirmed no such update available ( Also i can use FaceTime in iPhone 4S with same carrier )
After so many calls and chats with Apple support, i don't have any answer for this. I want to make clear "FACETIAE IS AVAILABLE IN BOTH THE REGIONS".
Still, i can't use the FaceTime in India. Because of this, i can't also make/recieve calls in my Macbook .
Please help!

Note- FaceTime may not be available, or may become unavailable, on devices purchased or used in certain countries, including Saudi Arabia and the United Arab Emirates. Check your device's region of purchase for more information. http-//support.apple.com/kb/HT1937.
Try inserting your old Sim Card to see if FaceTime comes back. If it does, it is the carrier that is "removing" the feature.

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