Facetime between iphone4 and iphone5

I bought my dad an iphone4. I am just not able to do facetime between iphone4 and iphone5. I have wifi on for the iphone 4. All the facetime settings are set as per the apple setup guide in both the phones. Somehow the facetime is not working. Can someone help me fix the issue?

Hi there,
You may find the troubleshooting steps in the articles below helpful.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
-Griff W. 

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