FaceTime call not connecting?

Hello.  My grandmother recently got a new iPad Air and I have been getting familiar with the device by testing out FaceTime and the other features it comes with. Yesterday and today, I tried to do a FaceTime call with this one friend of mine, who has an iPhone 4 or 4S, and it did not notify her that a FaceTime call was coming through.  She also tried to call me on the iPad and it did not ring.  My wi-fi is turned on and she said hers had to be turned on.  Any suggestions as to what we can do to fix the problem?

See "Resolve issues with FaceTime calls" here:
http://support.apple.com/kb/TS3367

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