FaceTime camera low quality, not recognising screen flash.

Sorry if this has been mentioned previously in another thread. But is anyone else experiencing this from their MacBook Pro? I have an early 2013, Retina MacBook Pro that I purchased at MacMall in March. Since I purchased the laptop, I have noticed that the picture quality is really bad and that the Photo Booth screen flash no longer is picked up by the FaceTime camera like it was on my previous unibody MacBook Pro from late 2008. Is anyone else having the same issue?
I have gone to the Apple Store to get it repaired, the Genius recognised the problem and submitted the laptop to have the screen repaired and the clamshell replaced. Once I got the computer back however, the problem was still not resolved. I took it in once more to the Apple Store, this time I was helped out by two other Genius members, but they told me they could see no discernible difference with the picture quality compared to the other MacBooks in the store. They also said that the flash was working even though it clearly is not.
I called Apple again after I left the Apple Store with no resolution and spoke to a Customer Sevice Specialist who thought the problem was uncommon and she had me download the Capture Data program to send to the engineers. She also had me do a clean instal and she requsted that we would do a partition and try the camera again. I did the clean instal, which took an hour or two of my time. She did not get back to me after about a week or two, so I contacted Apple again and was assigned to yet another Specialist. This time he made me do everything over again. I did the clean instal. I did the partition. I sent Apple the Capture Data several times. He promised me he would get to the bottom of this and find solution. The engineer determined that I needed to uninstal CleanMyMac2 and MacKeeper from my computer because the programs might have been deleting essential data require for the camera to operate properly.
However after deleting the two programs from my MacBook and following the Specialist's instructions, the photos on my FaceTime camera still came out dark, the camera still did not pick up the built in screen flash.
My photos look like the ones below regardless of whether the flash is turned off or on.
After a day or two, the second Specialist called me back and told me that the engineer he was working with determined that the screen flash feature built into Photo Booth is a novelty feature. That is, a feature designed by Apple not to work properly. Has anyone else gotten a resolution from Apple on this? I just want my FaceTime camera to work properly on my premium Apple product. I mean, I did spend a lot of money on this and I want it to work as advertised. Any advice or suggestions on this would be helpful.
All the creepy photos below were taken on my MacBook Pro Retina with screen flash enabled and disabled via the PhotoBooth application:

Here is an image taken on my 15" MacBook Pro Retina. Notice the blurry quality of the photo. The colours are dull.
Here are an image take from the 13" MacBook Pro Retina I bought as a gift. Notice the photo is crisper and the colours are more vibrant.

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