Facetime camera settings on Macbook Pro Retina
Just purchased a new Macbook Pro Retina 13". FaceTime camera settings do not permit adjusting picture. The image is terrible. How can I correct this, or is reliable third party software available for this purpose?
Armin0406 wrote: ...why there is no reply by apple in this forum? ...
• Because you are NOT writing to Apple here. Most who post here are merely users like you. Apple offers this forum to allow users to help each other. You will find additional helpful info in the tutorial pages starting with http://discussions.apple.com/static/apple/tutorial/etiquette.html
• For one on one help from Apple, contact your Apple Store or use on-line options like http://www.apple.com/support/macbookpro/contact/
• To offer MBP comments or improvement suggestions directly to Apple, use MBP "Feedback": http://www.apple.com/feedback/macbookpro.html
For feedback on other items, select from http://www.apple.com/feedback/
You are unlikely to get a direct response from your "Fedback", but you can be certain that the responsible Apple people will see your input for consideration in future products.
Message was edited by: EZ Jim
Mac OSX 10.8.2
Similar Messages
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Facetime and iMessage on Macbook Pro Retina display slow after Yosemite 10.10.3 Update
Hi
I recently updated my Macbook Pro Retina display to Yosemite 10.10.3 update. I see that the Facetime and iMessage has become relatively very slow. Like for example when someone calls on my phone it takes like more than 15 seconds + to show up on my macbook. Earlier it used to be like instant!
I started seeing this problem on Yosemite 10.10.3 update only. Also the same is the story with iMessage. When I get an SMS or an iMessage from my friends it takes like a good 30 seconds + to show up on my macbook pro.
Just for your information, this is the version of macbook i am using
MacBook Pro (Retina, 13-inch, Late 2013)
2.4 GHz Intel Core i5
8 GB 1600 MHz DDR3
251GB Flash storage
As Suggested by someone I also tried RESETTING my computer's PRAM. That didn't seem to help either. Can anyone help. If it is a genuine bug in Apple Yosemite, I'd like to file a bug in the community.
Regards
ShreyasHi Barney,
Here is the output you seek -->
Problem description:
FaceTime takes 30 seconds to open up
EtreCheck version: 2.1.8 (121)
Report generated 19 April 2015 8:13:14 am IST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (Retina, 13-inch, Late 2013) (Technical Specifications)
MacBook Pro - model: MacBookPro11,1
1 2.4 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery Health: Normal - Cycle count 430
Video Information: ℹ️
Intel Iris
Color LCD spdisplays_2560x1600Retina
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 23:47:26
Disk Information: ℹ️
APPLE SSD SM0256F disk0 : (251 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.14 GB (111.66 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Viscosity
[not loaded] com.viscosityvpn.Viscosity.tap (1.0) [Click for support]
[not loaded] com.viscosityvpn.Viscosity.tun (1.0) [Click for support]
Launch Agents: ℹ️
[loaded] com.citrix.AuthManager_Mac.plist [Click for support]
[running] com.citrix.ReceiverHelper.plist [Click for support]
[running] com.citrix.ServiceRecords.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[loaded] com.realvnc.vncserver.peruser.plist [Click for support]
[not loaded] com.realvnc.vncserver.prelogin.plist [Click for support]
[running] net.juniper.pulsetray.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.macromates.auth_server.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] com.realvnc.vncserver.plist [Click for support]
[loaded] com.sparklabs.ViscosityHelper.plist [Click for support]
[running] net.juniper.AccessService.plist [Click for support]
[not loaded] net.juniper.UninstallPulse.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 8 Update 31 Check version
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Default Browser: Version: 600 - SDK 10.10
net.juniper.DSSafariExtensions: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Silverlight: Version: 4.1.10329.0 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
PepperFlashPlayer: Version: 17.0.0.169 - SDK 10.6 [Click for support]
CitrixICAClientPlugIn: Version: 11.8.2 - SDK 10.7 [Click for support]
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.9 - SDK 10.6 [Click for support]
MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]
Safari Extensions: ℹ️
ClickToFlash
Reload Button
YoutubeWide
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
18% mds
15% Safari
6% WindowServer
5% com.apple.WebKit.Networking
1% ocspd
Top Processes by Memory: ℹ️
455 MB softwareupdated
206 MB Microsoft Outlook
153 MB com.apple.WebKit.WebContent
146 MB WindowServer
137 MB Safari
Virtual Memory Information: ℹ️
298 MB Free RAM
3.76 GB Active RAM
3.36 GB Inactive RAM
1.17 GB Wired RAM
4.45 GB Page-ins
901 KB Page-outs
Diagnostics Information: ℹ️
Apr 18, 2015, 08:25:23 AM Self test - passed
Apr 17, 2015, 06:29:29 PM /Library/Logs/DiagnosticReports/ncproxyd_2015-04-17-182929_[redacted].crash
Apr 17, 2015, 03:11:05 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-17-151105_[ redacted].cpu_resource.diag [Click for details] -
(using latest AE CC2014)
I have a MacBook Pro Retina Mid 2012 with 2.7 Ghz Core i7 processor 16GB memory Nvidia GeForce GT 650M 1024MB processor, doing some heavy AE renderings and just realized that this machine says it has 8 Cores? I'm had not yet turned on Multprocessing in Preferences Should I be?
Should I leave 1 or 2 cores for other applications?
RAM allocation per background CPU is defaulted set to 3GB
Also for Adobe Media Encoder: in preferences under Video Rendering /Rendere it is set at Mercury Playback Engine GPU Acceleration (OpenCL) is that the best config for this computer?How much ram?
The best settings depend on what you are working on. Here are mine for a nearly identical system:
It's usually best to keep memory blocks in 4GB blocks. If my workflow is more in other apps I'll switch out other apps to 8 gb if things start to slow down. Because of my usual project settings I keep MP turned off on this machine, but for some projects I'll turn it on. If you decide to experiment to MP then keep an eye on the Actual CPU's that will be used and make sure the numbers add up. Other applications and Actual Cores should add up the the total in your system. -
Facetime froze on my macbook pro retina
I have a 13" Macbook Pro Retina with OS X version 10.9.2
My facetime is froze whenever i double clik to open it i have to force quit.
Basically the sofwtare does not work anymore, how can i fix it?You might have luck in the FaceTime community. I’ll ask the hosts to move your post there.
FaceTime Community for Mac -
Default Color Settings on Macbook Pro Retina
Hi All,
I am using a 15" MBP Retina. I plugged it to a projecter and I think it kind of changed my display settings and I don't know what they were. What is the default color setting that comes with this ? Is it Color LCD (In System Preferences -> Display -> Color) ?
Thanks.
Regards,
AvinashArmin0406 wrote: ...why there is no reply by apple in this forum? ...
• Because you are NOT writing to Apple here. Most who post here are merely users like you. Apple offers this forum to allow users to help each other. You will find additional helpful info in the tutorial pages starting with http://discussions.apple.com/static/apple/tutorial/etiquette.html
• For one on one help from Apple, contact your Apple Store or use on-line options like http://www.apple.com/support/macbookpro/contact/
• To offer MBP comments or improvement suggestions directly to Apple, use MBP "Feedback": http://www.apple.com/feedback/macbookpro.html
For feedback on other items, select from http://www.apple.com/feedback/
You are unlikely to get a direct response from your "Fedback", but you can be certain that the responsible Apple people will see your input for consideration in future products.
Message was edited by: EZ Jim
Mac OSX 10.8.2 -
Facetime not working in macbook pro retina 13"
I have black screen, the camera is off. I click preferences and nothing shows up.
Looks like the camera never works. Tried photo booth, skype. My other MBP will have the camera green light on and I can see myself before making calls. So disapointed, I spent the most money with full options and the camera is not working. QA is going down. This is my 13th Apple devices.
-
Camera not working macbook pro retina
Camera not available - message in face time
Camera doesn't work in Skype
What should I do?
ThanksHow to Troubleshoot iSight
-
FaceTime Camera Images Look Poor on New Macbook Pro Retina Models
I received my new 2012 Macbook Pro Retina display model yesterday. When doing Facetime last night, others on the other end were commenting how poor the image coming from my end looked. Then I tried it on my iphone 4S and it was amazing how much better the picture of me looked on the phone versus the macbook. Today, I went to the Apple store to compare my new computer to the Retina display models on the display. Their camera images honestly didn't look much better than what I have on mine (but for example, the new Macbook Air's images look much more realistic). Why is this? How can the HD Facetime camera in the Macbook Pro produce less realistic images than the lower resolution iPhone 4S or Ipad cameras? Any help or insight you could share would be appreciated.
Thanks!
JasonThanks for the update, Jason.
Jason1975 wrote: ... There is definitely a difference between what was seen on the MacBook Pro Retina models on display and what the other sources I mentioned were displaying. Perhaps it has to do with the new display and software that isn't updated yet...
.... Unfortunately, the new laptop has the same issue...
Of course what is seen on Retina versus non-Retina display will be different. That is a different issue from the video quality your video contacts experience. However, the fact that you see the same problems at your home on a second new Mac means you will need to do some more extensive troubleshooting involving another trip to the Apple Store.
Rather than merely looking at displays of the live camera, I suggest you compare how the FaceTime video looks when received on your iPhone while in the Apple Store. If necessary, you should test your new Mac plus some of the Store models, too. Taking your new Mac & iPhone back the the Apple Store and connecting there will have the added benefit of eliminating possible internet connection issues at your location.
At the Store, you can compare how your new Mac's video transmissions (iChat, FaceTime, etc.) and video from some Store display cameras look on your iPhone as a receiving device. If all are "bad" on your iPhone, you can also compare video transmissions received on one of the Store's devices to be sure it sees the same video problem as your iPhone.
While connected via wi-fi in the Apple Store, if the FaceTime video transmissions from your new Retina MacBook Pro (RMBP) to your iPhone is lower quality from that of the Apple Store's RMBP FaceTime to your iPhone, it seems to me that the Geniuses should determine whether your new RMBP needs service or (highly unlikely) is a second "bad" Mac that should be exchanged for a RMBP that works properly. This time, test the fix BEFORE you take it home again.
If, every RMBP you test in the Apple Store looks worse than the video sent from all other devices, you are most likely correct that some software needs to be updated for video quality.
All this testing may take some time, so plan ahead. Perhaps you want to make a Genius appointment. However, although the Geniuses were unable to give a definitive answer other than swapping RMBPs during your last visit, they may have since found an official answer to your questions.
Message was edited by: EZ Jim
Mac OSX 10.7.4 -
MacBook Pro Retina 13 2013 - Camera lag issues
Hi,
I have a MacBook Pro Retina, 13-inch, Late 2013 and I have a camera lag for people I do video chat with when using Facetime, Skype or Google hangout.
Is that a known issue?
Regards,OK, Then you may want to talk to you IT guy, or try some of the standard resets, with all peripherals disconnected.
SMC:
http://support.apple.com/kb/HT3964
Follow directions for a battery you should not remove yourself
Pram reset:
Power off, power back on holdong thr following keys:
OPTION COMMAND P R
Hold till you hear the start chime 2 times, release then reboot.
http://support.apple.com/kb/ht2090
Try holding OPTION key and clciking GO in he menu bar, select Library>caches>com.apple.FaceTime and dragging it to the desk top (this will make a replaceable back up.
Log out and restart and see if it helps. If not you can drag it back to where it was (it will ask if you wnat to replace, click yes)
These are stating places. No joy, post back
Good luck -
Green flashing Facetime screen on Macbook Pro Retina.
Long story: Purchased my Macbook Pro Retina in July 2012. No problems until 8 months later. At that time the computer would freeze and I would get the beach ball and have to re-start. I took it in for repairs, they replaced the logic board and reinstalled the OS. After that, whenever doing FT with my fiance in GA to his Macbook Pro, we initially get about 20-30 minutes of clear FT, then his image freezes, then the background around him flashes green, and the the FT screen goes completely green. My image down in the corner is fine, only his is affected. He can see me perfectly from his end and we both can hear each other. When I call him back, everything is fine again for about 2-20 minutes (it varies) before the problem happens again. I am I am now on my second replacement Macbook Pro Retina, but still same problem with FT. Apple is working on it over the phone. Today we tried FT together (me and the apple person) but she covered her camera--so no moving images on her end. Apple wants to see if the problem happens while doing FT with someone else. I am working on that now. What will this prove? I am so frustrated with all the time and energy this is taking on my part.
Please, please, O please...any input would be appreciated.Unable to make or receive FaceTime calls after April 16, 2014
-
I have a MacBook Pro (Retina) and a Sony HandyCam DCR-HC48 video Camera. The Sony only exports video via Firewire, which is not available on the Mac. Is there a firewire to USB or to HDMI adapter?
tyler57,
it would be better to direct that question to Gary Loftis, since my MacBook Pro doesn’t have a Thunderbolt port. -
FaceTime Problem - MacBook Pro Retina
Hello everyone, as the title suggests, I have a problem with FaceTime.
During a video call (only a video call, during FaceTime Audio I don't have any problems) I hear and see the other person well, but the other person sees me and feels jerky, sometimes subtle, but sometimes that makes it impossible for the other person to understand me. Tried with three different people.
how to solve?
It is not a wifi problem because I've tried with the iPhone and it did not give these problems ...
Thank you!
MacBook pro Retina (13' late 2013) 512 GBHi there,
I have the same computer as you, and I've noticed the same thing. Both facetime and skype have similar audio issues. I can seem to hear the other side fine, but my audio particularly breaks up a lot.
The audio though my phone is perfectly fine when I facetime though the same network using my iphone. I previously had a 15" macbook pro late 2011 and the audio was fine. I realize the microphones are different in this new retina (late 2013) model - though the audio problems seem to occur even with an external microphone as well. -
My macbook pro retina is not working camera after updating Mountain lion.
My macbook pro retina is not working camera after updating Mountain lion.
I have also updated to latest update 10.8.1. Still its the same.Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own". -
Macbook pro retina - camera off
Macbook pro retina - camera off - As i checked in System report >> Hardware >> camera
"No video capture devices were found." it says,. - how to fix it????Might require resetting the SMC.
Instructions here > How to Troubleshoot iSight -
FaceTime on macbook pro retina with Mavericks
I have just bought a 15" macbook pro retina with Mavericks and FaceTime has never worked. My account works fine on my iPad and iPhone but macbook version just won't connect and says 'FaceTime call failed. Can anyone help?
Hello there, alparkinsonpm.
The following Knowledge Base article offers up a few good steps for troubleshooting FaceTime on your Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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