Facetime "connection lost"

Hi.
I'm new to Facetime. I've been trying to connect from my iPod touch 4th gen to my mother's iPad. Both of us are able to get a ringing tone and both know the other is ringing. The receiver of the call accepts it but after saying "connecting" for a few seconds it flashes up "connection lost".
Also, if I try to ring my mother from my Apple iMac desktop I get the message my mother "is not available for Facetime" when I know full well she is available!
Thanks for any help.

On both devices, go to Settings>FaceTime>You can be reached at. Are you trying to call an email address (or possibly a phone number if the Apple ID has an iPhone associated with it) that is also listed on yor device?
You can't call yourself successfully. If you try you get an error like you are getting.
If that is the case then:
MacMost Now 653: Setting Up Multiple iOS Devices For Messages and FaceTime
If necessary also see:
iOS: Troubleshooting FaceTime

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I was trying to FacceTime my friend and it was the usual screen that you get when you recieve a FaceTime call. I hit 'Accept' and it says connecting but, it always ends up saying, 'Connection Lost' or 'FaceTime Failed'. When I try and FaceTime them back it says connecting but again, says 'Connection Lost' or 'FaceTime Failed'. And help on what to do?

There have been numerous reports of FaceTime connection issues for the last few days and it is unclear what the cause is. Following is one of many discussions of the issue: https://discussions.apple.com/thread/6096640?start=120&tstart=120

Facetime comes up with connection lost on IPAD 2.

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My Google skills haven't found any matches for this, but perhaps others have seen it in passing at least.
I've noticed recently that I've been having problems with FaceTime calls to a friend of mine. For the past month since he got his iPhone 4, he'd end up losing the WiFi connection, but now it's happening to me, too.
The symptom is that the FaceTime call will be going fine for a while, and then it will just hang with no motion in the picture from the other phone for about 10 seconds, then the phone will beep and display this error:
FaceTime Failed
WiFi Connection Lost
<OK>
At this point, I find that my WiFi indicator in the status bar is gone and replaced with "3G". It has indeed lost its connection to the WiFi access point (a Time Capsule).
Going into the iPhone's settings, I see that it shows there that it is still connected to my WiFi network (showing a checkmark next to my WiFi network name, although it still says "3G" at the top). Cycling WiFi off and back on corrects the problem.
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FaceTime connection problems on my iPad2 was magically solved by changing the DNS number (in the Settings > Wi-Fi menus) to:
208.67.222.222, 208.67.220.220
(yes, there is a space after the comma, and a space after the numbers 7)
I recommend that you write down your present DNS number for safekeeping before you make this change.
I hope this solves your FaceTime connection problem!
All the best,
Brad P.

TS3367 Facetime worked fine on Sunday but nit yesterday nor today. Message is 'connection lost'. Help please

Facetime worked fine on Sunday but not yesterday nor today. It just never connects. Message is 'connection lost'. Help please

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Why does FaceTime keep saying "connection lost" when we both have full bars on our wifi?

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http://support.apple.com/kb/TS5419

While calling on Facetime , it does not connect , it says connection lost

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FaceTime -connecting and connection lost error.

Hi! I've been having a problem recently on my Facetime app. I use Facetime on my Ipod 4G and it would work completely fine. But now whenever I try to call someone it says "connecting" and eventually says "connection lost". I have tried it with 3 difference iPods with two different wifi locations. The problem was started or noticed on 9/28/2013 and still not able to resolved. I have restored the router configuration to factory default on one of the Wifi to see it would help but it did not help. If someone could help me that would be greatly appreciated.

Hi Thasham,
Thanks for visiting Apple Support Communities.
You may find some of the additional troubleshooting steps in these articles helpful:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Best Regards,
Jeremy

Facetime keeps say "connection lost"

Hi,
I have been facetiming ( if this is even a word) a friend in America for the last year but recently when i have been trying to call, it hasnt been working properly. originally it would ring ( like i was trying to make a phone call) but now when i try to start a call, it merely says "connection lost",try again.
also it takes ages for an Imessage to send, and for some reason it will not allow me to send an Imessage to my american friend?
I would really appreciate any advice you can give me on this topic!
thanks
Matt
( my ipod is less than a year old ( it was the newest version at this time and it is still under its warranty) and is using the IOS 6 software)

Hi,
I have been facetiming ( if this is even a word) a friend in America for the last year but recently when i have been trying to call, it hasnt been working properly. originally it would ring ( like i was trying to make a phone call) but now when i try to start a call, it merely says "connection lost",try again.
also it takes ages for an Imessage to send, and for some reason it will not allow me to send an Imessage to my american friend?
I would really appreciate any advice you can give me on this topic!
thanks
Matt
( my ipod is less than a year old ( it was the newest version at this time and it is still under its warranty) and is using the IOS 6 software)

"FaceTime..." Connection Lost - Problem

Hi, so lately like 1-2 times a day when I try to use facetime I call the person & it says "FaceTime..." like it's getting ready to call the person but it doesnt ring or anything & it will say that for like 30 seconds then it says Connection Lost. then like a few hr's later I will try facetime again & it will work. Why does it do that? is their a way I can fix it?

HI there,
you may want to take a look at the troubleshooting steps fond in the article below.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
-Griff W.

Why won't dose my FaceTime keep saying connection lost if I am connected to the interent

Why dose my FaceTime keep saying connection lost if I am connected to the Internet?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
 Cheers, Tom

Facetime says "Connecting..." then "Connection Lost"

Several weeks ago, FaceTime suddenly stopped working.
When I call out or someone calls in, it says "Connecting..." at the bottom, and then shortly after that "Connection Lost" and the call ends.
I didn't change my router, iOS, phone or anything else that seemed important.
I backed up my phone and tried to start over as a new phone. FaceTime worked. yay!
I then restored from backup. FaceTime no longer works.
I tried "Reset All Settings". FaceTime still does not work.
Is there any way to get FaceTime working again other than manually trying to recreate all of the settings in my backup?

Several weeks ago, FaceTime suddenly stopped working.
When I call out or someone calls in, it says "Connecting..." at the bottom, and then shortly after that "Connection Lost" and the call ends.
I didn't change my router, iOS, phone or anything else that seemed important.
I backed up my phone and tried to start over as a new phone. FaceTime worked. yay!
I then restored from backup. FaceTime no longer works.
I tried "Reset All Settings". FaceTime still does not work.
Is there any way to get FaceTime working again other than manually trying to recreate all of the settings in my backup?

TS1398 Hi all since updating to ios 6 when trying to use facetime I keep getting connection lost and no ringing tone has Apple got a fix for this issue

Hi all since updating to ios 6 when trying to use facetime I keep getting connection lost and no ringing tone has Apple got a fix for this issue

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

My Ipod touch 4th generation facetime has just stopped working it will ring out and then try to connect and each time says connection lost. The Ipod has been reset hardware etc and the software is all update .

my Ipod touch 4th generation facetime has just stopped working it will ring out and then try to connect and each time says connection lost. The Ipod has been reset hardware etc and the software is all update .

Hi hema87,
Thanks for using Apple Support Communities. This article has some troubleshooting steps you can try if FaceTime is timing out:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Cheers,
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Facetime "connection lost"

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