FaceTime connection or lack of

I have updated my iPad and now can't connect FaceTime, it rings but not connection.
I have checked setting reinstalled, other iPad has latest update so could do with some advise thanks

Hi Lockies,
Welcome to Apple Support Communities!
Take a look at the article below, it has some great tips that will help you get the devices connected with FactTime.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Symptoms
This article outlines the basic troubleshooting steps to resolve FaceTime usage issues.
Resolution
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
Make sure that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.
More information about using FaceTime and resolving issues
Learn how to use FaceTime. FaceTime over cellular data isn't available with iPhone 4 or iPad 2. FaceTime audio calling isn't available with iPod touch (4th generation).
Learn how to resolve issues with FaceTime for Mac.
Wi-Fi network issues
Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
FaceTime over Cellular
Find out if your carrier supports FaceTime over cellular.
To enable FaceTime over Cellular, tap Settings > Cellular, then turn Use Cellular Data on for FaceTime.
If you make changes to your account, you might need to restart your device for the account change to be picked up.
-Jason

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I am having difficulties in maintaining a facetime connection through my ipad. It will generally work for 20 seconds or so and then the frame freezes. It is difficult to follow our 2 year grandson. Any fixes?

I am having difficuties in maintaining a Facetime connection through my ipad 2. It will generally work for 20 seconds or so, and then the frame freezes. Sometimes we have audio with a freeze frame picture. It is difficult to maintain the attention of a 2 year grandson anyway, but the the lost connections make it impossible. Any fixes?

This is a connection problem with wifi. Either your wifi is failing, or your internet service is not fast enough for video feed.

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Here's the update I promised. Hope it helps.
http://support.apple.com/kb/TS5419

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Why won't my FaceTime connect with others?

Ok, so sometimes apple's servers may crash, temporarily. Just check the following site: http://www.apple.com/uk/support/systemstatus/
and it will notify you of any crashes. The link above is for the UK. Change to adapt to your country if you are outside of the UK. If your problem isn't listed I am sure it will be resolved within 24 hours. If this problem persists best thing is to contact apple.
Hope this helped :)

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I went to Apple and they fixed my IPHONE4 - they did a complete reset/restore. Back in business as I had done everything else possible in the manual to correct the issue. Be sure and back up data either on icloud or somewhere to keep you from losing contacts, photos, etc.

Facetime connection problems using Verizon mifi 4510L device

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HT204380 FaceTime connects ok but rings out when sending call. But no sound when receiving incoming call have checked all the settings and sounds any suggestions

FaceTime connects ok and rings out when sending call but no ringing sound when receiving incoming calls

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
For non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
 Cheers, Tom

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I have a 2/2011 MBP 15" maxed out
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I have the same issue with FaceTime on my i5 iMac running 10.7.3. If I forget to quit Apple Mail before Facetime connects, the program's alerts start sounding for no apparent reason. The connection to FaceTime remains stable, and the person I am speaking with does not hear the sounds.

Facetime connection keeps dropping out

Hi folks,
I'm having an issue when using facetime. If I talk to my girlfriend the facetime connection (using iPhone 4 and 4s) is dropping out every few minutes. We both have 30mb fibreoptic broadband (Virgin UK) so it's certainly not the connection. I have a strong wi-fi connection in the house so I don't have that issue either. She tells me she has full bars on her phone also. Its the same when I use my iPad mini so it doesn't seem to be the phone. However when I'm at work (on a ship) the connection seems to be better even though my internet there is very slow. Any ideas what it might be?

you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the wireless from b/g/n to just b/g
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Why am I suddenly getting audio static with FaceTime connection?

I recently started getting audio statice when making a FaceTime connection. The other person can hear me, but I get only static. The image is clear. Is this a problem on their end or mine? Is it the iPad or a router issue? Regular connection to the net is fine and playing of music from I tunes is fine with no static.
I'm puzzled.

shambles,
You could try to reinstall using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? No firewall involved.

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? There is no firewall inbetween the two connections, as this is all on our internal network.
Both devices can connect to the network, but when they try to talk to each other they can't make the connection.
Thanks.

If anyone ever comes across this and has the same issue, here's what I did to fix it:
My Linksys router has a Network Mode setting, and I had to change it from "Mixed" to "Wireless-G only". (I would've used N but one of the NICs in my house is too old to support it.) Anyway, after making this change, Facetime works fine on the phone. Hope this helps someone else!

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When she dials me the same is true. I get a connecting message and sometimes we connect and other times we do not.
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Any suggestions for increasing the odds of establishing a connection would be appreciated.

Some folks have discovered that changing their DNS service fixes FaceTime connection issues.
The ideal way is to configure your modem/router with DNS service, but often settings in System Prefs/Network/Advanced/DNS on the Macs or Settings/Wi-Fi on your iPad will override the router settings. Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

FaceTime connection issues

I have a MBP, iPhone 4s, iPad 3, and iPad Mini. When I have an incoming FaceTime call, how do I choose which device the call is sent to/accepted by? I thought (today) of having each device accept for a single email address or phone number. I don't yet understand how FaceTime connections are made. I have the email address of a person I want to connect with FaceTime. That person's iPad (the only device) never receives the connection request. Is there a document or tutorial on connecting with multiple devices, et?
Mike

Hello there Mike,
Here is some information about FaceTime. The way FaceTime works is if you have multiple devices and they are all using the same Apple ID, then they will ALL get the request when somebody sends your Apple ID a request. Likewise, when you are sending a request to someone, it must be to their Apple ID or Cellular number. So to do what you mentioned, each device would have to be using its own Apple ID and thats not typically recommended as it can get very confusing.
This page tells you more about it and at the bottom shows how to set it up
http://www.apple.com/ios/facetime/
iOS: Using FaceTime
http://support.apple.com/kb/ht4319
Heres a great article for troubleshooting FaceTime
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Have fun!
Sterling

I'm having FaceTime connectivity issues

I'm having FaceTime connectivity issues. Every time I FaceTime other apple user the connections drops right away.

Well I'm here to own up. My dad was over today and he has an iPad 2 with iOS 7.1.1 and mine ran 6.1.2. Over the table both on my wifi I tried to call him on facetime and he tried to call me, in both cases it failed due to lost connection as previously discussed. He said they had used it to call my brother in england yesterday with no issue.
I bit the bullet and decided with extreme reluctance to do the upgrade. I did a full backup whilst downloading the update on my windows pc and after the sync I applied the update. Luckily for apple's sake the facetime connection now works both ways but I'm still left with this hideously atrocious UI color scheme. I can however report that i can see no noticable reduction in performance so far. As per suggested on some sites I disabled automatic downloads & updates and tweaked the accessibility settings to "reduce motion" and "increase contrast" including enabling button shapes and reducing white point. Everything seems to work fine and Thankfully I don'rt feel like I have a hobbled device. Clearly something between 7.0 and 7.1.1 has brought iPad 2 back up to speed so to speak.
Oh and I still hate you Apple, cheers.

Ipad 3 FaceTime connection

CAn anyone advise me why the FaceTime connection is so poor not just mine but the person at the other end is experiencing the same problem I.e. grainy, pixelated, freezing etc etc

Videophone Apps like Facetime ( and Skype and others ) do rely on the network speed and stability alone. Data is compressed on transfer and is processed in realtime on the fly on the two persons device, that's the only part the software has to manage.
But if the Data is not fast enough coming in, then there are artefacts, pixelish videos and so . In other words there is nothing you can do.

FaceTime connection or lack of

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