Facetime connection over phone is bad, over macbook is fine?

Whenever I FaceTime my girlfriend phone to phone our connection is usually quite bad. Lots of reconnecting, lagging, "poor connection" messages on the screen, and generally just choppy video and audio.
Whenever I FaceTime her from my phone to her Macbook, our connection is flawless. However, after a while it becomes difficult to hear her. I hear static noises and sound almost as if a fan is running in the background (I assume its her computer). Usually a simple restart fixes this.
Is there anyway to diagnose the poor connection from phone to phone? Generally when it works well, it is better than phone to macbook quality-wise

Is she in a bad cellular reception area? I am presuming that may be one reason for the discrepancy since presumably the Mac is on WiFi.
Can you try the FaceTime over WiFi only after shutting cellular data down?
Also is this only when FT with your phone or does her phone have issues using FT with anyone else?

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Facetime connection over phone is bad, over macbook is fine?

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