FaceTime connects, but is TERRIBLE quality then hangs up

I have set up my mother with an iPad2
I can then call her on FaceTime from my MacBook, desktop computer and iPhone using FaceTime...
EXCEPT it only connects for a few seconds and the quality is terrible - I can hear her ok for about 2 seconds, but the image is only about half the screen, the rest is bright green with no image at all.
We are both on WiFi of course.
I can talk to my friends using their iPhones ok, so I think the problem must be with my mother's new iPad2
Can you suggest anything I can do?

Hiya,
Well I have been rather unsuccessful at changing the DNS on my router-modem at home as my broadband supplier does not support changing the DNS settings unless I pay extra to have a fixed IP address.
This would not completely solve the problem anyway as I would also need to do the same on my office MacPro too.
The broadband supplier suggested opening up another port at the iPad end so that it could connect to the normal DNS setting they use, but this is of course on a different broadband supplier!
( I have two bb suppliers at my end for office / home and another supplier at the iPad end ).
I am getting seriously fed up with the whole saga. This is not how they show it in the adverts!
Currently the iPad CAN see me fine, but I now only get sound from the iPad and no image at all.
Is there anything you can suggest to make it all work properly?

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http://support.apple.com/kb/TS3970
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Hi, I have a macbook pro and when using FaceTime outgoing calls it says connecting but it never connects, however, I can receive incoming calls. Does anyone have any suggestions please?

Hi,
I have a macbook pro and when making outgoing calls on facetime I get to connecting but it never does connect, however I can receive incoming calls. Any suggestions please?

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It sounds like you are trying to make a call with FaceTime, it never finishes connecting to the person you are trying to reach. I want to recommend the troubleshooting steps from this article named:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
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Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Thank you for using Apple Support Communities.
All the best,
Sterling

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http://support.apple.com/kb/ts4185
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My friend and i try to facetime eachother but its been failing. It will ring, connect, and then say "facetime failed" We both restarted our wifi, and i went to preferences and turned my facetime off, restarted my laptop, then turned it back on and logged back in but its still not working.
What can i do? This is really annoying and yes we are both connected to wifi and everything.
HELP

Hi there mellyrose99,
You may find the troubleshooting steps in the article below helpful.
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http://support.apple.com/kb/ts4185
-Griff W.

FaceTime connects, but is TERRIBLE quality then hangs up

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