Facetime crashes upon connection. I see the other's video under mine, then the program crashes. we are uding emails to connect. my OSX = 10.7.5, dual quad core (5.1)

Facetime crashes upon connection. I see the other's video under mine, then the program crashes. we are uding emails to connect. my OSX = 10.7.5, dual quad core (5.1)

Hi there,
If you purchased FaceTime from the Mac App Store, the first thing that I would recommend is removing and reinstalling the application. Take a look at the articles below for more information.
OS X Lion: How to remove Mac App Store apps that appear in Launchpad
http://support.apple.com/kb/HT4673
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you continue experiencing issues, you may want to review the article below for some further troubleshooting instruction.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Hope that helps,
Griff W.

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