Facetime doesn't work the way it should...

Unfortunately, since I arrived back home in Germany Facetime stopped working they way it has been before.
I was visiting my Boyfriend on the other side of the world and for us, Facetime is one of the most important things.
My Wifi at home is still the same and his situation didn't change either.
When I call, I can hear the ringtone Facetime makes, when he is picking up. I can also hear some background noises and with a little luck I can also hear him saying something. But after 5 seconds (the latest) everything breaks down kind of. I can't hear anything at all anymore. Just from time to time there are backgroundnoises but after a short time they disappear again.
Both of us have an Iphone 5 and both of us have IOS 8 installed.
It would be nice to know why it stopped working in the first place. If nothing happens we will have to switch to skype, which would be sad, because the connection with facetime has always been really good - just like a real call.
Hoping for help
Hannah

The first step would be to try and FaceTime someone else to see if you have the same issue. If so, try to reset  your iPhone by holding down the home and lock buttons until you see the Apple Logo. If you are able to use FaceTime with someone else then it could be on your boyfriend's end. Possibly have him reset his iPhone as well.
If none of that works, consider finding a boyfriend that you are able to FaceTime with.

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