Facetime gets "FaceTime failed" error on Macbook Air

I have a Macbook Air with os x 10.9.2. I recently updated the security. Now my Facetime rings but I get a "FaceTime failed" error after trying to call. The receiving FaceTime does not even get a ring, and I don't get a ring when they call me.

Try this support article >  FaceTime for Mac: Troubleshooting FaceTime

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