FaceTime HD Camera Issues

My camera like many others stopped working after the 10.8.5 update.
It started working again after I did the supplemental update.
I am now on Mavericks.
The camera is working on Skype, FaceTime, and Photo Booth, however it is not working in Chome, and Safari for things like Google Hangouts.
I can sometimes get it to work if I shut down the computer completely, wait a few minutes and kick it back on.
Thanks for any help!

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MacBook Air 2013 with Mavericks 10.9.1 has Facetime HD Camera issues

Hi, I've been using a new 2013 MacBook Air with 10.9.1 for the last 3 weeks (I used to have a 2010 Macbook Pro 15 with Mavericks) and the Facetime HD camera is having issues being detected by different applications.
In my case I mainly use Google Hangouts, Skype, and sometimes Facetime. The problem lies on that the camera sometimes works and sometimes it doesn't.
I usually reboot the camera with 'sudo killall AppleCameraAssistant' and that makes it work, but it shouldn't be like that.
Please note that this was not happening with my 2010 MacBook Pro with Mavericks. I changed to this new 2013 MacBook Air only 3 weeks ago. Nevertheless, people that I work with (who use retina macbooks with Mavericks) are not having this issue.
Last week I had to install a plugin (in chrome) for a new online site similar to Hangouts called BlueJeans. Bluejeans very seldomly recognizes the cam, only when I reboot it with the 'line' above or reboot the machine. The people I work with didn't have any issues, so I suspect this has to do with 2013 MacBook Air's Facetime HD cameras which might be different to the rest, or too new on the market.
It's as if when I start using it in Hangouts and then hang, later it might not work in Skype, or viceversa.
If you can help, that'll be great, and I appreciate it. Nevertheless, I feel Apple must take care of this in the next Mavericks update (many people are having camera issues).
Jimmy

Hi Jal1980
I had the same pb...
On my MacBook Pro Mid 2012 I Had a problem with my video on skype, facetime, photoboot....
I have tried all the solution offered in every forum and never got to a satisfying result. I downgraded to mountain lion from mavericK without result. I reseted the Pram or SMC (I forgot), and other things, I played with the plugin /Library/CoreMediaIO/Plug-Ins/DAL/, I tried several version of skype.... NONE of this solution worked....
Until that day a friend came to my place and installed AppleJack for Mac, a free software (http://download.cnet.com/AppleJack/3000-2094_4-40293.html) that totally solved this issue amongst others...
Here is the full page of the program http://applejack.sourceforge.net/man.html
And here quick instructions on how to use the program. Have fun!
Restart your computer. After you hear the startup chime, press and hold down the
Cmd and s keys together (this will put you in single user mode). You should soon get a Terminal-type screen with a dramatic garble of indecipherable messages and a shell prompt that looks something like [root#]
2. Now, type applejack at the prompt. (If you’ve installed applejack manually, or have not created an alias to applejack for the root user, you may have to enter the full path to the script at the prompt.) You will be guided through a series of steps that will repair your drive and delete possibly corrupted files. Options are selected by typing the number corresponding to the task you want to perform, and then hitting the return key. For example, when you see a few different options, like this:
[1] Option One [2] Do something else [3] Another task [4] A useful task
From time to time, in interactive mode, you will be asked to answer yes or no to a question. To answer yes, type y and hit the return key. To answer no, type n and hit the return key.
An advantage of using the interactive mode instead of auto mode is that you are given options for also cleaning out user-level caches and preference files. If you would like to clean out your main admin user caches, for example, you will need to use interactive mode.
3. Auto mode: If you want to leave
applejack to do it’s own thing, just choose option [a] when the script starts. You can also start right up in auto mode by typing: applejack auto at the prompt. applejack will run through all the basic cleanup tasks in order. Alternatively, you can also type applejack auto restart which will tell applejack to do the cleanup tasks and then automatically restart your computer. Other options are: applejack auto shutdown which tells AppleJack to shut down the computer after running its tasks, or applejack AUTO shutdown which tells AppleJack to run automatically in "deep cleaning" mode (see above) and then shut down.
I hope this helps. It completely solved my issue.

HT6065 Does this update fix the Facetime HD iSight Camera issue?

Does this update fix the Facetime HD iSight Camera issue?

Looking at its release notes, it does not specify a fix for that problem. However, you should install this update, as this fixes other bugs and improve performance. Open  > Software Update, and OS X 10.9.1 will show up

Facetime camera issue

I've been having this issue during facetime where my camera would simply stop working. After quiting facetime the camera would continue to not turn on and be unresponsive unless I restart the Itouch. I was wondering if anyone had this problem and if I should go exchange it?
Thanks

You can try reseting it, if doesn't work, try restoring it, and if the problem keeps happening go exchange for a new one.

Macbook Air (mid-2011) Facetime HD Camera stops working after waking from sleep

Hi, for the past week or so (no more than a week), my computer has not been able to connect to my built-in camera. I have a mid-2011 Macbook Air (running version 10.7.5) and a Facetime HD Camera (version 6.46). I don't usually restart my computer unless I am having issues with it being slow or freezing and so usually just close the top of my laptop when I am sleeping or at work. When I wake my computer up and attempt to use Skype, Photobooth, or Facetime, I cannot connect to the camera. Restarting my computer fixes this issue but that's as far as I've gotten since I am not very tech savvy and do not want to do anything to jeopardize the data and documents stored on my Air (I'm in school so losing anything would be very stressful for me). I have gone into the System Information in my Utilities folder and my camera is listed under the USB tab but my computer refuses to connect unless I restart it.
Any suggestions or help would be greatly appreciated! Thanks in advance!

my computer has not been able to connect to my built-in camera
iSight is the built-in camera.
Help here > How to Troubleshoot iSight

My Facetime HD Camera is not working on my MacBook Pro 15" Retina Display.

I pruchased Macbook Pro 15" Retina Display on 27 Aug, 2012. But the Facetime HD Camera is not wotking. It's black screen when turn on Webcam in Yahoo or Skype. With Facetime, the Facetime Icon just animated but also dimmed after that. For all cases, the Green Led turn on. I have reinstalled OSX Mountain Lion, Resetted SMC ... but still not working. Is there anyone has some issue ? How do I know it's Hardware Failure or just OSX bug ? Please advise? Many thanks

Try an SMC reset (instruction here). Make sure you read the instructions for the right system, I'm assuming yours would fall under "Resetting the SMC on Mac portables with a battery you should not remove on your own."
If that doesn't work, the errors you're referencing are usually hardware based. I'd try in another user to make sure it's not an application error (hesitant that this would work as you're saying that the error occurs in multiple apps), but if the SMC doesn't work, I'd recommend making an appointment to get it looked at.

Built-in Facetime HD camera not working

My MacBook Pro Retina's (mid 2012) build in camera just works sometimes. After doimg many SMC resets or killing VDCAssistan processes, I've realized that the problem boils down to the device name of the camera.
Here's the situation. When you open System Information and look at the USB section, you're normally supposed to see
"Apple FaceTime HD Camera"
But when the camera is not working in Facetime, Photobooth or Skype the name I see in my USB device list is ViMicro USB Camera(358boot) and the device is identified as
Vimicro USB Camera(358boot):
Product ID:          0x3580
Vendor ID:          0x0ac8 (Z-Star Microelectronics Corporation)
Version:           0.10
Speed:          Up to 480 Mb/sec
Manufacturer:          Vimicro
Location ID:          0x1a110000 / 3
Current Available (mA):          500
Current Required (mA):          500
That is a clear indication that OS somehow uses a trick to identify this camera as Apple Facetime HD. I was first concerned that iy was a hardware issue, but then I'm convinced that all the applications look for a "Facetime HD Camera"
14.08.2013 11:24:42,642 VDCAssistant[408]: VDCAssistant: Found a camera (0x1a1100000ac83580) , but was not able to start it up (0xe00002c0 -- (iokit/common) no such device)
14.08.2013 11:24:42,642 VDCAssistant[408]: VDCAssistant::DeviceArrived Got error (0xe00002c0), waiting to see if the device shows up again
I'm pretty sure that this is a software issue and started after upgrading to 10.8.4 from 10.8.3 I'm looking forward for apple to fix this. All other remedies are just temporary and does not fix the issue

The problem arises from permission problems on the files/devices the VDCAssistant process tries to access. It's always a good idea to do a "Check Permissions" with Disk Utility on the startup disk after every version update.

Windows 7 driver for FaceTime HD camera

Hi,
I have a Mid 2012 MacBook Air (13-inch) on which I'm running a Windows 7 Pro virtual machine using Oracle's VirtualBox. That's all working fine but I need to use a webcam for a bit of software that will only run on Windows.
I've been able to share the built-in FaceTime HD camera through to the Windows VM which detects it and tries to install the device, but Windows doesn't have the required drivers.
I've done a few searches but keep coming across instructions for BootCamp (which I'm not using) or pages of random GoogleAds pretending to be links to drivers that dont' actually exist.
Does anybody know where I can pick up a compatible driver?
Thanks,
Joe

Thanks, I've been checking there too... but I don't have any problem with VirtualBox.
My problem is that there isn't an obvious (working) driver for 64-bit Windows 7 Pro to use the FaceTime HD Camera that came built in to my MacBook Air 5.2.
From what I can tell, people running under Parallels have exactly the same problem. It's an Apple/Microsoft issue, not a VBox or Parallels one.
VBox is able to pass the camera through to the VM and Windows does detect it and attempt to install drivers, but it doesn't find any and can't complete the config.
Searching Windows Update for drivers gives nothing.
I've manually extracted and installed AppleiSightInstaller64.exe from the BootCamp update for the MacBook Air 5.2 but Windows doesn't recognise the resulting drivers as valid for this device. Forcing the device to use them anyway gives an error:
Again, others have reported similar with both Parallels and VBox.

FaceTime HD camera not working with Lync

I finally managed to convince IT to get me a Mac instead of the standard (cringe) Dell laptop , but we can't make the enterprise MS Office 365 / Lync video work. This is frustrating for all concerned and threatens to hinder our efforts to expand the Mac pool. There are other bugs in Lync (2011 version is most recent apparently). Skype and Photobooth seem to recognize the FaceTime HD camera without a problem.
There is no System Preferences pane for video (seems a bit strange) and the FaceTime HD camera doesn't appear in the options on the main Lync panel. No video pane or selection for Lync prefs either (see below - seems to be the latest version). Nobody at MS seems to care enough to fix this problem that must be at least 2 years old given the release date. Any help from the Mac community?

Same Issue in MB Air. I have Lync 14.0.7, but no video at all.

W540 FaceTime HD Camera (Display) Driver Not Installed

My new W540 (11/10/2014) Lenovo Solution Center under the Check-up tab alerts me that the FaceTime HD Camera (Display) Driver is Not Installed. Such as it is, the camera, a 720P HD, works just fine. A search of resources does not uncover any comment or Driver on this issue. So, since there is no problem as near as I can determine, should I just ignore the lack of Driver issue, and if so, what is the procedure to stop the Solution Center from alerting me to this error? But if on the other hand I should install the Driver, where is that to be found?
MTM 20BG-CTOWW
Other comments not related to the Subject:
I'm using the W540 in the Ultra Dock with video on a second monitor, an Apple monitor, using a Thunderbolt cable. There is no Thunderbolt port in the Dock, so I use the W540 port which surprised me that it works.
FWIW, it is taking me a lot of time learning the location of programs and utilities having moved from my old W510 Win 7(64) setup to the W540 Win(64) 8.1 setup.
W540 20GBCTO, Ultra Dock, W520, 4270CTO, W510, 4318CTO; (2)T500, 2081CTO; Y560, 064657U, Y530, 405166U; T61p, 6465CTO, A31p, and L2461x Multi-touch Monitor, Mini Dock Plus Series 3
Solved!
Go to Solution.

It is not a problem with the ThinkPad's camera. It is the camera in the Apple monitor that you don't have drivers for.
Being Apple, they might not even make driver for Windows.
W540: i7-4700mq, K2100m, 8 GB DDR3L, 512 GB SSD
T510: i7-620m, NVS 3100m, 8 GB DDR3, 512 GB SSD

When I connect with someone on FaceTime, the camera shows me sideways and no matter how I turn it, it is the same. How can I fix this?

When I connect with someone on FaceTime, the camera shows me sideways. I have tried turning it in all directions but no good. What can I do to fix this?

Hi nana450,
If you are having unusual rotation issues in FaceTime with your camera image, you may want to try a restart/reset of your iPad, as outlined in the following article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
Regards,
- Brenden

Built in FaceTime HD camera heavy lag

Hello, I just got today the Macbook Pro Retina mid 2014 256G SSDD memory with 8G ram and encountered a slight problem. The built in "FaceTime HD camera" drops heavy frames when using chatting websites such as omegle, chat roulette etc.. but works fine with Skype and Photo Booth. My computers Flash player is up to date and so is the software ( OS X Yosemite 10.10.1). Also oddly enough after using websites such as omegle, the webcam in Photo Booth receives a similar lag and i need to restart the computer to solve it. Any help would be appreciated, kinda odd that my 2009 macbook never had an issue.

deon95 wrote:... Is there possibly a problem with these sites when using a Macbook?
I think not "...when using a MacBook?", but rather when using a specific browser. Apple does a (IMO) good job of keeping Safari up to date for all the latest security and browser coding improvements. However, Apple is sometimes ahead of websites in these updates. In these cases, you may encounter sites that will not work with the latest Safari update.
My favorite alternate browser is Firefox, but you can use any other browser you trust. I do not like using alternate browsers (even my Firefox favorite alternate) because I trust Safari to keep my Mac Apple-compatible and safe from less than secure sites. However, occasionally I MUST access a site that does not work with Safari until it is updated by its webmaster. In that case, I use an alternate browser on a one-time basis, only using the alternate again if Safari cannot work with the site when I next try it.
If you normally use Safari, and if you have not tried a different browser with your problem sites, check to see if the site works on your Mac with an alternate browser before looking for Mac hardware problems.
Message was edited by: EZ Jim
Mac OSX 10.10.1

FaceTime/iSight Camera Slow

I've recently updated to Yosemite. Since, I found issues with the FaceTime/iSight camera running slow, is really the best way I could describe it. Glitchy uneven video quality. Camera seems to be working fine on my iMac. Updated to Yosemite at the same time.

Sorry - but for some reason your photo isn't being displayed - you can attach one to your message by using the little camera icon at the top of the composition bar.
AFAIK, there's no real way to 'tweak' the FaceTime camera settings, You could see if it is specific to your user account to rule out most software glitches by creating a new account (unless you already have one) and logging into the new account to check the camera again.
Never had a problem with the ATD camera - works very well for me.
Clinton

Retina MBP Camera Issue?

I purchased a 13" Macbook Pro with Retina Display around Christmas time in 2012, and right when I opened it up I noticed the camera was pretty bad. I searched online and found that others were having similar issues or it could've just been the lighting. Early January or a little after Christmas (I don't remember exactly when) I took my computer to the apple store in Willow Grove, Pennsylvania and they told me it was "just fine." They looked at the camera and compared it to others in the store and said it was okay. This summer, a family member of mine purchased the 2013 13" Macbook Air and I noticed that the camera quality was very good and clear, especially compared to mine. The camera is slow to respond to movement, and has a low frame rate. The picture also just looks pretty bad and pixelated. Also, when I skype with a friend of mine I notice her camera quality looks much better than mine, and she is on a 2010 Macbook Pro. I paid around $1700 for this computer so I should be getting one that works perfectly fine. Is there anything I can do to fix the camera issue or is there any chance of getting it replaced by Apple? What makes me angry is the fact that the Apple Store told me it was fine when it clearly isn't.

Go to another apple store. Also tell them, if it looks fine in the store, take it into a darker room. These camera's have differen't ISO's and yours could be "fine" in the clear day light but may not be when it's sensor doesn't have enough light. This can be due to a number of factors. But they have to fix it because it's under a year old. You just got to find a way to prove it.
You need to find the situation where it looks at it's worse and see how the lighting is and show them that. If you hold shift command and 3 at the same time it'll take a screen shot of your camera. That makes a picture of it which you can show also.
There are different camera's in different year's models also though. For example, my thunderbolt display camera is much better than the camera on my MacBook pro, they are both from 2012.

RMBP Late 2013 Facetime HD Camera Not Working

Hi there,
I have my rMBP since the end of December. When I got it, i needed to update the OS X to 10.9.1. I don't recall if i tried the FaceTime HD Camera later or before the system update, but i'm sure it was working back then.
Now it doesn't work. At least it isn't stable. Some time it works, but very little times. When i turn up the PhotoBooth or any other software (Skype, Messages), the greenlight starts to blink repeatedly and that's about it. I can't see nothing besides black image.
I've been reading in questions simillar to mine it this forum and others, but it seems people with a problem similiar to mine only happened in OS X 10.8.4.
I read in a post ( https://discussions.apple.com/message/24030755#24030755 ) that updating the AppleCamera.plugin, located at /Library/CoreMediaIO/Plug-Ins/DAL/ would do the trick. I've tried that, but with no results.
I've also performed a hardware diagnostics test. Didn't have any warning or error. Seems the hardware (the webcam in this case), is running just
fine. If anyone is interesting to perform the same test: http://support.apple.com/kb/HT5781
Any suggestion or help would be very thankful.
Regards,
Shadas.

Apparently I was able to solve the problem. The only thing i do was to uninstall Skype. It seems to have solved. I'm not sure if this happen cause i had installed the Skype through brew cask and therefore I probably didn't have the most recent version of Skype.

FaceTime HD Camera Issues

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