FaceTime is not connecting

I am unable to connect to FaceTime with my macbook air. please help.

Howdy steelogreen,
Thanks for using the Apple Support Communities.
To troubleshoot issues with FaceTime on your Mac, please see the information in the article below as it has great troubleshooting steps to help resolve the issue.
FaceTime for Mac: Troubleshooting FaceTime - Apple Support
Take care,
Alex H.

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I recently updated my MacBook Pro to the new software, and now my iMessage and my FaceTime are not connected with my computer. How do I get them to match so that I would be able to use my cellphone number?

I recently updated my MacBook Pro to the new software, and now my iMessage and my FaceTime are not connected with my phone number like it is supposed to be. How do I get them to match so that I would be able to use my cellphone number on my notebook?

To reset any OS X program just go to the folder and trash the affected files.
Open a new Finder Window
Click "Go" in the above status bar
Click and HOLD the "option/alt" key and you will see "Library" now show in the above list
Click Library while still holding the option/alt key and a new window will open with all of your system files
Go to the preference file (NOT Preference Panes)
Locate a file named <com.apple.FaceTime.bag.plist>
Locate another file named <com.apple.FaceTime.plist>
Locate the file <com.apple.iMessage.bag.plist>
Drag the files to the trash
Delete the trash
Close FaceTime and iMessage if not already closed
Relaunch FaceTime and iMessage from Applications folder
This should reset the program back to default. You will have to put your information back into the program but it should work.
Good Luck.

FaceTime is not connecting on my iPod 4th generation and iPad mini; however, it is working on my MacBook Pro. What can I do to get it back on my iPod and iPad?

FaceTime is not connecting on my iPad mini; however, it is working on my MacBook Pro. What can I do to get facetime back on my iPad?

Right now the best thing to do is be patient. The last six days many people have been reporting problems with FaceTime. The source of the problems remains unknown.

FaceTime will not connect on osx 10.7.5. Does anyone had a fix please?

FaceTime will not connect on osx 10.7.5. Does anyone had a fix please?

Hope info from this article is helpful.
http://support.apple.com/kb/HT2090
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
If this does not help, contact Apple.
Best.

TS3367 Facetime is not connecting

Facetime will not connect. Have tried three different apple devices in the same wifi network and one ipad on a different network. None of them will connect.

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

On 01/22/2013, facetime will not connect to my husband's phone. We talked this morning at approximately 8am PST and since then it just goes to connecting...and stalls...whats the problem?

Nobody here would know what the problem is.

FaceTime will not connect no matter how I try to fix the situation.

After numerous attempts to resolve the problem FaceTime refuses to connect. Both the recipient and I are connected to WiFi networks that work fine, I have tried restarting my phone multiple times, disabling FaceTime and re-enabling it, restarting my router, and calling the recipient then attempting to enable FaceTime and all that occurs is it rings constanly until it shows a message saying it can not connect. Neither I nor the recipient receive any notification when the other is attempting to call. Any ideas what the problem is and any suggestions of how to fix it? Thanks.

Hi, I have the same problem here too.. any solution? Is it because I'm using mac for FT? I tried using FT between Ipad and Ipod touch and it was fine.

Facetime HD not connected?

I have a macbook pro from late 2011. It came with OS X Lion and ever since i upgraded it to Mountain Lion the camera doesnt work. It doesnt make sense because it doesnt seem to be a software problem. When i go to facetime, photo booth, oovoo, or any other applicate it says the camera is not connected or there is no camera. After i restart, shut down, and turn it back on the camera will work but the second i move my screen up or down it shuts off and it wont turn back on. It goes back to saying not connected. Also sometimes it turns off and on constantly while im in photo booth. Anyone have an idea or had the same problem? Also its from 2011 so theres no waranty and im guessing if i bring it to apple they will make me pay for a new one even though i have never dropped or damaged this computer at all. Thanks for the help.

http://support.apple.com/kb/ht2090

HT4528 My Facetime will not connect

Facetime will not connect

Mine has not connected since April 16. I am updated. Guess they will figure it out. My next stop will be the Apple store.

HT204380 FaceTime is not connecting

I can see someone calling me but it will not connect to them when I hit accept and the same thing is happening to them when I call.

What happens if (for others, since I see you are not using an iPhone so can not make a voice cell call) you make a cell call first, then enable/reqeust facetime? I find that if I make a facetime call, both sides see the dreaded "connecting...." until it gives up. But if I make a cell call first, then switch over it works better. It still was giving "poor connection", despite both ends having excellent conectivity. I think in both cases it will end up using wifi despite the 2nd method starting on cellular.
it is most annoying and is something I did not experience prior to IOS 6 (both ends are running 6.1.2)

IPOD TO IPOD FACETIME will not connect

My daughters ipod touch works fine when she calls my apple laptop on our wifi system at home.
When she tries to make or accept a facetime call from her friends ipod touch it will not connect.
Any ideas?

Welcome to Discussions, FULLYLOADED15
FULLYLOADED15 wrote:
My daughters ipod touch works fine when she calls my apple laptop on our wifi system at home.
When she tries to make or accept a facetime call from her friends ipod touch it will not connect.
Any ideas?
You must find out where the problem is before you can determine what to fix.
(1) Her friends need to read http://support.apple.com/kb/HT4319 and test with others to see if they can FaceTime with anybody or if their problem is ONLY with your daughter.
(2) Your daughter can go to at least one other wi-fi hotspot(s) to see if she can still FaceTime to your Mac at home.
(3) Your daughter can try FaceTime with her friends from the other wi-fi hotspot(s).
EZ Jim
Message was edited by: EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.6); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.6)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod4touch4.2.1

TS3367 my facetime will not connect it just rings without connecting

Facetime not connecting since upgrading to ios7

If you read TS3367 you would have noticed it said
With FaceTime, you can participate in video calls with another FaceTime user over a Wi-Fi network connection or a cellular data connection. This article outlines the system requirements for FaceTime and provides basic troubleshooting steps to resolve FaceTime activation and usage issues.
It can work with cellular if the carrier provides for it

In my apple ipad facetime suddennly not connected

In my Apple Ipad face time not connected.But on other side iam hearing the ringing

should not post serial # or any other identifying info. Have asked the Hosts to remove.
meanwhile, verify iOS 7.1.2? Is the problem NEW? If so, what has happened recently regarding update/upgrade/new software?
CCC

FaceTime does not connect, iChat video does not work, Skype video does not work (LION)

Hi everyone,
I am using OS X 10.7.3 2011 Macbook Pro 2.2 Ghz Intel Core I7 8GG 1333MHz DDR3 RAM 500GB HD.
What happens when I try to call someone in FaceTime: Webcam light is on and I see myself on my screen. It rings and after a while it says "X is not available for FaceTime (or similar).
In iChat I can text chat, but video calls do not work. In Skype, I can do audio talking, but when I try to use my video, it fails to connect.
This seems to indicate to me that there is a system-wide, rather than user or program-specific problem, in which my system cannot connect to others when using my webcam.
Can anyone offer any guidance on this matter? I am pretty tech savvy. On my home network I have tried port forwarding/opening and all that, without luck. I am worried that maybe I could have made a mistake in terminal or something some time ago, but I don't go in there very often and it is usually for very specific things.
Any help would be greatly appreciated. I am moving away for four months, and I really need this to work so that I can chat with my lovely girlfriend. Please see the notes below prior to commenting.
Cheers
Notes:
Internet is working fine. I use three different network, one of which is wired and works fine.
I have tried to create new users, still no luck
Webcam works fine in PhotoBooth
I am logged into FaceTime properly (this is simple, right?)
Reinstalling OS X to fix this problem is not an option
I have tried FaceTime with several people with several devices (e.g., iPad, iMac, iPhone)
FaceTime on my iPhone works with other people on same network

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

IPhone 4, 4S, & 5 + iPad 2 facetime does not connect

Me and several family members with Apple devices ranging from iPhone 4 (5.0.1), iPhone 4S (iOS 6), iPhone 5 (iOS 6), and iPad2 (5.1.1) cannot connect to each other using facetime for a past few weeks. I have read a few blogs about iOS 6 being the problem, and the solution was to upgrade to iOS 7. I have tried using my two iOS 5 devices to facetime, but that does not work either. Is there a real solution to the problem besides "update to iOS 7"? Facetime was working on all devices previously.
I cannot update all the devices in question because a lot of the phones are in the hands of technology-illiterate family members overseas. Can you please provide a solution to this problem? Our family bought Apple devices mainly because of the facetime feature so we could connect overseas. Thank you.

This...actually...does not help at all. This seems to be the "generic" answer to a recently common question.
Facetime WAS working perfectly before Apple did something, and now the answer is a forced "upgrade" to remedy it. There are tons of reasons why people do not want to upgrade to a newer version, especially with a phone that has older hardware (such as the iPhone 4). As stated above, some of my family members are technologically illiterate, and upgrading their phone is difficult. This seems more and more like Apple's plan to force people to buy new phones. When you take a perfectly working product and then disable key features that force people to upgrade, thats a pretty lame move. What's to say Apple won't do something like this in the future? If I buy the iPhone 5S, 2 years down the line, Apple might disable Siri so you're forced to buy iPhone 7 to use it again.
I loved how Apple seamlessly "just worked", which is why I got my family Apple devices. Now that it doesn't...I might be forced to find other alternatives.

I have Iphone 5 with 7 installed. Facetime will not connect. How do I fix this?

I start face time either by selecting the contact then Facetime or go to Facetime then selecting the contact. It starts to ring the far party answers the phone says connecting then it times out and says that the contact not available. It does this even when my contacts call me. What is the fix for this?

http://support.apple.com/kb/ts3367

FaceTime is not connecting

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