Facetime issue - after installing a new logic board due to liquid damage.

I installed a new logic board this week.. after installing the os x operation system and then upgrading it to mavericks and i used migration assistant to load my backuped user from an external disk.
I tried to log in using my apple id ( which is verified) it couldn't log in beacuse "could not sign in. please check your network connection and try again"
and i did all the updates of mavericks. i tried also before installing mavericks i thougt upgrading will fix it..
i saw on forums that i should add 2 DNS's (8888 and 8844) didn't work.
i tried connection to my phones hotspot - didn't work.
i also went to the firewall thing to allow it recieve cennections..
pleassee help!!
is there a way to reinstall the facetime or something?!?!?!

My problem solved could possiblly be your solution: Check to make sure your system serial number is being read by your logic baord. If the tech forgot to reenter the serial number, it's a known issue for Facetime and Messages (apparantly not know enough yet though, no tech bulliten exists on the topic).
I spent several days trouble shooting my inablility to login to my account with Facetime or Messages (other cloud services worked) after upgrading to Mavericks. I went as far as doing a clean install on my hard drive after spending two hours with a baffled mac tech in a retail store and many hours searching the message boards.
I have never had a logic board (or hard drive) replaced on my Macbook Air, but somehow after the Mavericks update the logic board stopped reading the serial number on my system. It took a call to Apple and a ticket opened to engineering to figure this out (after I uploaded log files).
They were puzzled I experienced this without a logic board replacement, but it was indeed the root cause of the facetime and messages apps failing to log in, and said they'd run in to it recently more than once.
Wish I knew how to post this unbiquitously across all the boards for folks to troubleshoot by simply looking at their system info in the Apple menu; Apple scheduled an appointment for me at an Apple genius bar and it was fixed in fifteen minutes.

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Apple installed a new logic board and now iTunes music is all gone and I cannot log into store or authorize my Mac

I have an early 2011 i7 MacBook Pro running OSX 10.9.4. Earlier this week I had Geniuses at the Apple Store install a new logic board to replace a failed one. My hard drive was not touched. Anyway, when I got home and launched iTunes, I discovered that none of the tens of thousands of legally purchased songs in my iTunes library were listed, even though they actually still exist in my Music folder. Additionally, my attempts to login to the iTunes Store with my valid and correct and accurate and current Apple ID with the correct password, did not work. In fact, no errors were generated. The logins simply erased my input after clicking SIGN IN and then the "Sign In" form came back empty.
As a developer and 28+ year user of the Mac, I was a little stunned to say the least. The Apple Store logic board replacement process should take into account iTunes authentication problems when replacing failed logic boards, but this issue was not discussed at all, in any form during the repair intake process. So, I now have a 'fixed' MacBook Pro that will not acknowledge my thousands of legally purchased songs and will not let me log into the iTunes Store with my valid credentials or authorize or de-authorize my Mac.
Indeed, iTunes Match is also disabled, which means $30 thrown away in paid subscription.
Does anyone know a workaround to this Apple flaw that can correct their mistake and re-enable my Mac for using my thousands of legally purchased songs?
Any feedback would be most appreciated!
Thanks,
Larry

Having your main logic board replaced wouldn't erase music from your hard drive, if it was actually stored on the drive. Your iTunes music resides in your user home folder in a folder called Music.
When you do get a logic board replaced, however, it is a good idea to have the computer first de-authorized from iTunes since you are only permitted to associate your iTunes Store account DRM purchases (movies, tv shows, and older digital-rights-managed music) with up to five computers. See Deauthorize your computer using iTunes.
When a new logic board is installed, you'll need to reauthorize the Mac again. It's not the end of the world, however, if this step wasn't initially taken. See Authorize your computer using iTunes.
...As for not seeing your music when you launch iTunes—try point iTunes to the correct location of your iTunes folder. To do this, quit iTunes. Press the option key and click the iTunes icon in the dock. It will then ask you to navigate to the location of your iTunes music (again usually located in the Music folder in your home folder).

Installed a new logic board, Woo Hoo!-Except...

except that the computer won't turn on. I pressed the power button and the light didn't stay on and the screen never came on.
I seem to recall hearing about this happening after logic board replacement but don't recall what the solution/remedy was.
Otherwise, the replacement was pretty easy as Japamac had said, so thanks for the help!

Well, to be sure, better test the power supply.
My post here provides the description:
http://discussions.apple.com/thread.jspa?messageID=11687012&#11687012
Testing needs to be done with the PSU connector connected to the logic board.
Jamb the tester probes in the back side of the connector, along side the wire, to get the probe down to the pin for proper contact.
Oh, make sure the PRAM battery is installed properly (plus and minus properly oriented).
Message was edited by: japamac

13 inch mid 09 MBP will not boot in safe mode or os disc. originally kernal panic but now blank screen. is this logic board? no liquid damage.

I upgraded the ram and hdd a while back(RAM first with no issues, then hdd around 2 months later). The computer started freezing a few days after the hdd upgrade.
I reformatted the hdd and it worked fine for a few weeks then same freezing issue. Instead of wiping the drive again I repaired the disc and this had it fixed for about a month. I was booting in safe mode for a few days with no issue and went about uninstalling 3rd party apps. Then the Kernal panic issue started, When I inserted the OS cd the screen went blank and has not come back on after repeated boots.
Can we put this down to logic board and if so can it be repaired rather than replaced?
Thanks

thanks for the reply,
just reinstalled the factory RAM and HDD. Same issue of blank screen. At the moment i have no way of connecting to external monitor.
The OS cd is still in drive and i can hear the drive spinning for a few seconds at the start but it stops after about 20 seconds.

Anyone experiencing wifi issues after installing the new software version 4.3.3?

It connects shows full strengh wifi connection but when i try and use the internet it comes up no internet connection. Wifi tested on all other devices perfectly fine. I have done a restore but still facing this issue? Is it an error in the new update or should i send it away for a warranty repair?

There is no new WiFi problem in 4.3.3 that I am aware of. Try your iPhone on some other WiFi networks to see if it has developed a problem.

Help with installing my new logic board

I posted a topic earlier about my 1.07 14" G4 with the failing ATA controller. I purchased a 14" 1.33 Ghz board complete with frame, fan, and Combo Drive for a good price. Now that I have the new board with frame and DVD drive, what else do I need to make the swap? I have a 1.33 top trackpad assembly on the way, but is there anything else I need? Such as do I need to replace any of the display cables?
thanks

Allen,
It's unlikely that anyone would have exact information about this. I have a 1.33 12" taken apart but no 1.07. However looking at the exploded views the LVDS cable is:
"LVDS Cable
922-6368
922-6432 (SS)"
For both the 1.33 and the 1.07 14"ers
That's even tho' the LCD panels are different designations.
Email me for more info.
Richard

HT1349 I received a new logic board and now my computer has no serial number under 'about this mac', and I need it to submit questions to apple. What do I do?

I can't find the serial number for my mac after getting a new logic board on recall for my macbook pro.

You can open System Profiler and see if it contains your serial number.
Or have the computer near a previous connected Wifi or on a Ethernet cable to your router.
Reboot holding the D key down for like what would appear to be 10 minutes until Hardware Test appears on the screen.
You can run a test if you wish.
There is a pane at the top if selected will give you your new serial number.
You also can use Terminal
You can quickly retrieve any Macs serial number via the command line by using the following command string:
system_profiler |grep "r (system)"
The command results will look something like this:
$ system_profiler |grep "r (system)"
Serial Number (system): C24E1322XXXX
If that fails you can give them your MAC address which is unique to each machine and there are records at Apple with it.
Open Utilities > Terminal. Copy, paste and press enter:
For your computers Ethernet (wired) MAC address: ifconfig en0 | grep ether
For your computers Airport (wireless) MAC address: ifconfig en1 | grep ether

Lost my registrations and my sites in iweb after new logic board was instal

I recently brought my MacBook Pro in to the Apple to store to check out why it wasn't starting up properly. I would hear a chime but the display wouldn't even light up. We tried an SMC and a PRAM reset. We tried plugging in an external monitor and reseating the ram. They had determined after 30 minutes at the genius bar that I must have a faulty logic board. Four days later I picked up my repaired notebook and everything was fine.
I then began noticing some very peculiar things. Saved settings seemed to be missing. My browsers cache was not as I had left it. My BootCamp Volume had gone back to a previous state prior to some applications being installed and even had a user account missing. So far, this didn't seem to be enough to make an issue of until tonight.
I went to open an application and it prompted me for my registration number. I've had this app installed for about 6 months now and never had an issue. Then I go to open iWeb and discover that all my sites and pages are missing. I haven't looked for them because they really aren't that important to me... but what if they were?!
Many settings and preferences are perfectly fine but I find it extremely hard to understand how coincidentally all of these other items crapped out immediately after a new logic board was installed. Is there any explanation for this at all? Is there any further testing or further info I can provide to get to the bottom of this?

Look in "About This Mac" in the  menu for the serial number. They probably didn't copy it to the new logic board. They can download software to do this from a website restricted to Apple service departments.

Horror after new logic board installation.

Hello,
I have an older 2008 MacBook Pro 2.5 GHz 17" computer which after years or erratic behaviour (overheating and black screen after that) forced me to buy and install new logic board. I've done it myself due to my extensive (unfortunately) experience in baking the old board. All went well. The computer booted however it took very long time to actually load the system. After 20 minutes or so I interrupted this and switched off the system. After switching again it booted quicker and loaded the system as normal. Long story short. All the components register properly under system profiler. However both firewire ports don't mount my external hard drive. The drive works perfectly with other computers. The drive (Lacie) when connected to either port (400 or 800) spins up and indicates connection made (blue light is on). I can even hear it mounting but it never shows up on the screen. The computer literally doesn't see it even after Finder relaunch. I've followed all the usual resetting procedures found on the internet with no results. Same problem with ethernet. It shows in the system profiler, after connecting cable computer sees it but no internet connection is made. The network setting says: self-assigned IP ... and shows orange indicator. I never had any of these issues with my old logic board. Again here I've done all the resetting with no results. Before coming to this forum I've spent the entire week trying to figure it out.
Can somebody please at least point me in the right direction as to what should I do.
Artur

ArturS wrote:
This is after replacing logic board with new one.
Actually there are no NEW 2008 MBP logic boards. Apple stopped having them made sometime in 2008 or 2009. All that are available now are used, reconditioned and or left over stock (but I doubt that). Seeing as the 2008 model had a recall for failed nVidia GPUs all of them have been baked and or reflowed.
So it seems the current replacement 2008 LB you have is also faulty.

Time Machine Restore After New Logic Board

Older iMac (2009) had hard drive and logic board replaced. Running latest system (10.10.2) before and after logic board replacement.
When attempting to restore from a Time Machine backup made prior to the new logic board, although the iMac sees the Time Capsule and the "Data" file, attempts to proceed with the restore are met with error message "There was a problem connecting to the server [name of Time Capsule] - contact your administrator."
Any experience with this issue? Anybody successfully perform a restore following a new logic board?
Thanks very much.

I would refer you to visit Pondini's Time Machine FAQ for help with Time Machine and full system restore. It also provides instruction on how to restore a backup from another system or Time Machine backup drive.

Time Machine doesn't recognize old sparsebundle after new logic board

Installed new logic board in pre-Isight 20" iMac due to capacitor swelling and kernel panic. I had also erased the internal HD. I was able to restore all my files to internal HD from Time Machine backup on the 1TB Time Capsule. Now I'm trying to back up my restored iMac to Time Capsule, but there is insufficient space. Time Capsule has three sparsebundle files: one for the 20"iMac prior to new logic board, one for a Powerbook, and one for a newer 24"iMac. Time Machine wants to create a new sparsebundle for the restored iMac, but there is not enough room and I would like it use the residing sparsebundle so that I will have backups prior to the point the new logic board was installed. I tried just changing the name of the old IMac Time Capsule sparsebundle file to the new sparsebundle filename that Time Machine creates when attempting backup, but that did not work. Any suggestions?

1. I thought of just deleting the old sparsebundle in order to make room, but it was a less elegant solution because: a) I'd have to do a complete (i.e. lengthy) backup when really only a few things have changed (mostly software updates) since the restore. b)if something should go wrong with that process, then I've lost my backup file to restore the computer. True, I could archive the old sparsebundle to another drive, and then delete it from the time capsule, but somehow I think there should be a quicker, less labor intensive way that doesn't involve bringing in another hard drive.
2. I believe you can restore any Mac with any time machine backup. If you boot from the system disk, go to utilities, and select restore from time machine backup, it then allows you to pick any of the files on the disk that time machine has backed up to. After all, even though Time Machine thinks this is a new computer, the restore that I just did makes it essentially the same computer that I had before the failure of the logic board--the desktop looks exactly the same. BTW, the Apple authorized service center that did the logic board replacement had put a clean version of 10.6 on the internal hard drive, and I was unable to use that system to do the restore--it just hung up. I had to do the restore using my system disk CD (and basically downgrading to system 10.5.8)

Will time machine do a full backup of external volume (extra storage) after new logic board?

I have a MacBook Pro running leopard, that just had the logic board replaced. I haven't picked it up yet, but I am told that my hard drive and data were not touched.
I have read Pondini's very helpfull info/site, so I know that time machine will want to start a new set of backups.
Here is my question, based on my setup: in addition to the internal HD, I have a firewire drive for additional storage of files. Time machine backs up both volumes to another, larger, FireWire drive
Now, after the new logic board, will time machine make a whole new copy of the external storage drive as well as the internal? Or just the internal?
Basically, I know time machine will think it's on a new machine, but will it treat the external storage as if it were new as well?
I would appreciate any help or advice you can give me. Thanks.

Still no answer? I do have the same trouble on my iMac G5 PPC with 10.5.8: I just replaced the MOB and Time Machine insists to create a new bkup! Attempted with "tmutil" command but doesn't work on my OS...it is really impossible to tell the machine to learn the new address? I DON'T want to believe it!
Tks for any help

I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do?

I just had major issues with my Mac and had to get a new logic board. When I got the computer back and tried to reinstall Photoshop- it says error 6. What do I do? It is impossible to get any phone number for adobe.

Try these solutions: Error "Licensing has stopped working" | Mac OS

Keys 5-9 no longer work after water damage. Do I need a new logic board?

I had the smallest amount of water on my fingers when I typed something on my keyboard and now keys 5-9 no longer work. Will I need a whole new logic board for this? I've been into two Apple stores and both say I need to book an appointment online. I've been online and tried to book in at three different Apole stores within my area and I just get 'there are no slots available' how am I supposed to get this fixed if I can't book a session to see some!?! Sort it out Apply, it's why your products cost so bl**dy much isn't it!?

thanks, but I really don't think its the logic board since I can still plug in head phones and i can hear movies, etc.
also when i don't have my magicJack plugged in to make calls they now give you a magictalk dial pad to make calls and when i plug in the headphones again i can talk through the speakers and be heard and I can hear them too. Is there something I can used to maybe pull out the connection. I think it thinks the headphones are plugged in all the time.

Serial No. no longer shows in system profiler after new logic board..!

My Macbook had to go in to my Apple Service centre to get the random shutdown fault fixed. They fitted a new logic board and last night I noticed that the System Profiler no longer show the computers serial number. Instead it says "systemserialnumb" where before it listed the Macbooks serial number. Does anybody know whether this will affect my 3 year Applecare warranty as normally they check your machines warranty status by confirming the serial number? I have all the documents but would not normally carry them all if away from home.

I love this board..ask a question and someone always knows the answer..! Mort..thanks, at least now I know it has happened to other people and also that the serial number is also to be found under the battery which for repair and service purposes is good. I am a little surprised that the engineers don't routinely reset it at the time of repair though as it is one of the pretty relevant bits of information in the "about this computer" button.
thanks

Facetime issue - after installing a new logic board due to liquid damage.

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