Facetime issues on iphone 4

Okay so my mother has an iphone 4. She went to facetime my brother and it had her enter in her apple id and password. Now all it says when she tries to facetime is connecting then lost connection. Not sure if she entered in her apple id and password wrong or what. She did get an email from apple saying that her apple id was used to connect to an iphone 4.
Any ideas on how to fix face time?
One other thing i noticed is that she put the same id and password in under the itunes settings and it can not connect to the itunes store.

heltoka wrote:
None of the tips work - I had done all of them prior to posting my discussion post.
Your response did not solve my question - or issue. Not sure how you get 10 points if you post it as solving the issue.
Points are awarded when the OP marks a response as having solved their issue.
If a response did not solve your issue, for what logical reason did you choose to mark it as solved?
Also, keep in mind we have no way of knowing what steps have already been taken unless you tell us. Leaving details out in the original post is simply a waste of everyone's time.
Good luck on getting your issue resolved considering your attitude.

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FaceTime issue with iPhone 4

Hello, I have one iPad 2 and one iPhone 4.
When I travel , I use FaceTime to call my family with my iPhone.
I tried to use FaceTime 4 days ago and it did not work. I have checked he iPad, it has worked well.
So I assume that my iPhone was out of order, so I have restored it.
I still can not use FaceTime with my iPhone.
So what can I do ?

using facetime http://support.apple.com/kb/ht4319
troubleshooting facetime http://support.apple.com/kb/TS3367

I have a FaceTime issue on my iPhone 5. Recently updated my iPhone with OS 7.0.4

Hello there,
I am not able to connect to anyone via FaceTime. It just does not connect.
Recently I have updated my iPhone to iOS version 7.0.4 which should resolved any FaceTime issues but it has gone the other way and stopped my good working FaceTime app. Any steps which I should follow? Instagram is also not working properly, it wont upload photos, but I am least bothered about this as FaceTime is my real concern.
Thanks,

Hey there VRG18,
It sounds like you are unable to connect to anyone using FaceTime. I recommend these troubleshooting steps from the article named:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Resolve issues with FaceTime calls
If you encounter issues making or receiving FaceTime calls, follow these steps:
Ensure that your iPhone, iPad, or iPod touch is up to date.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation", try toggling FaceTime off and then on again. See the Activating FaceTime section of this article for more information.
If you don't see the FaceTime setting, ensure that Camera and FaceTime are not disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly:
Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties are connected to a Wi-Fi network or a cellular data connection and have an active Internet connection.
FaceTime uses push notifications to send and receive invitations. Verify push functionality using Mail or other applications that use this feature.
Verify that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, proceed to the "Wi-Fi network issues" section in this article.
There is additional troubleshooting in the article if needed.
Thank you for using Apple Support Communities.
All the best,
Sterling

How i can solve the facetime issue? I cant find it in apple store !!!!! Plaese advice me ..., iphone 5, How i can solve the facetime issue? I cant find it in apple store !!!!! Plaese advice me ..., iphone 5

How i can solve the facetime issue? I cant find it in apple store !!!!! Plaese advice me ..., iphone 5, How i can solve the facetime issue? I cant find it in apple store !!!!! Plaese advice me ..., iphone 5

Facetime is not in the App store. It is part of the iOS. You access Facetime on the phone via the contact section. Facetime needs to be activated in Settings. The only reason you may not have it is if you purchased the device in an area where Facetime is prohibited by law.

Unable to facetime from my iphone to my imac at home?

unable to facetime from my iphone to my imac at home.

Hi smokesred,
Welcome to the Support Communities!
The article below may be able to help you with both of your issues.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
- Judy

I cant connect with my imessage and facetime in my iphone; i already upload de i os 7.02 but the message still have it; it said that they have problem with the network; i reset the network and doesnt work

I cant connect with my imessage and facetime in my iphone; i already upload de i os 7.02 but the message still have it; it said that they have problem with the network; i reset the network and doesnt work

Hello, Toro Silva.
Thank you for visiting Apple Support Communities.
The steps in the section labeled Unable to activate FaceTime or iMessage with phone number and Apple ID after waiting 24 hours (iPhone only) of the article below, should help resolve the issue. Make sure to create a current backup prior to processing these steps.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
Cheers,
Jason H

I have not been able to use facetime on my iPhone 5 and my daughters iPod 5 since yesterday. Does anyone know if there are any problems with apple?

I have not been able to use facetime on my iphone 5 and my daughtes ipod 5 since yesterday...does anyone know if there are any issues with apple?

As these are user to user support forums, there will be no official response from Apple posted here.
Basic forum ettiquette is search before posting, so why post again if you've already searched? Seems rather unintelligent.

Facetime issue becoming overbearing!!!

Has APPLE released any troubleshooting on how to fix this Facetime issue?! It's becoming overbearing
My Apple ID and password are verified but I cannot access it. I tried synching it with iTunes, changing the time zone etc but that still didnt work
Does anybody out there have any solutions?

Hi catherineh14,
If you are having an issue with all other FaceTime users being unable to see or hear you from your iPhone, and you have already tried resetting you phone, I would suggest the next step is to test in a different Wi-Fi environment.
If this does not resolve your issue, back up the data on your iPhone and then restore it as a new device. See this article -
How to erase your iOS device and then set it up as a new device or restore it from backups
Thanks for using Apple Support Communities.
Best,
Brett L

Why wont my Facetime from my Iphone work???

I have a WRT54G ver 6 router... My facetime will work everywhere but NOT at home! HELP!! Whats wrong???

First the Facetime issue. - Are you getting connected to the internent via your router? If so check to make sure the firmware for the Lynksys is up to date.
Second not conneccting to your wireless router and you can see it in your settings. another post noted to check that you are entering the key in correctly. While this is very true please validate the case sensativity as well. - Had a similar issue with my wifes Iphone, it is a 3GS model. I had to broadcast the SSID and leave that enabled in order for her phone to connect all of the time. It was a non issue with the Iphone 4. If you are broadcasting the SSID already the other item to check is the encryption level make sure you have this set correctly or it will not matter if you have the key typed in right or not. hope this helps.

FaceTime call to iPhone # - Yosemite stuck on "Connecting"

FaceTime call to iPhone #.
When I try to answer on Mac mini w/ 10.10, it gets stuck on “Connecting” and will not connect. I can accept it on my iPhone.

Howdy Chris,
Thanks for all the help you’ve provided over the years!
If you haven’t already, try running through the general troubleshooting suggestions in the article below. There’s a few tips in the article that may help you resolve the issue receiving FaceTime calls on your Mac mini.
FaceTime for Mac: Troubleshooting FaceTime
Troubleshooting FaceTime for Mac
You can make FaceTime calls using the FaceTime app. You can call FaceTime users whose contact information is in Contacts. You can add contacts and edit contact information in either FaceTime or Contacts. To place a video call, you may use a phone number or email address.
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.
If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.
You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Cheers,
-Jason

I am located in india, using reliance gsm network on my iphone 4, however i was unable to activate facetime on my iphone 4. please help

i am located in india, using reliance gsm network on my iphone 4, however i was unable to activate facetime on my iphone 4. please help

Is reliance a supported carrier for the iPhone? If not, you will be unable to get facetime to activate.

TS4185 i am using the same apple id for facetime in my iphone and mac. now, only my iphone can receive and make facetime calls. why can't facetime calls in my mac get through?

i am using one apple id for facetime in my iphone and mac. my phone is able to receive and make calls while my mac is not able to do both. what is the problem.

thanks. your answer was correct, clearer. I have another question, maybe you can answer. I just purchase my ipad2 2 days ago. yesterday, there was a sound. today there is no sound. there is a sound only in movies and you tube and music. but no sound on all apps and keyboards. I look it up and seems like ther are few that have this problem. I called walmart coz I bought it there and they told me that they have not heard that before but if I can't fix it, just return it and exchange it with anew one since I have 14 days to do that. I tried rebooting it and still won't work. Should I just restore it?

Somebody uses my apple id for facetime on his iphone how can i remove his phone from my account?

somebody uses my apple id for facetime on his iphone how can i remove his phone from my account?

Last Spring I received a couple of emails to an alias I set up a long time ago under mac mail with mac.com - not my main ID - at mac.com. The mail had the Icloud extension. I just deleted it.
I then received a couple of e-mails forwarded to the same alias that came from a non-apple account that led me to search to see if the company was legit - it was. Using a non-apple hidden account I sent that non-apple account an email informing them apparently when they registered the ID or alias as an ICLOUD extension - apple did not check for duplication in accounts or aliases that were not in the Icloud.
I also sent feedback to Apple telling them to fix it and apparently they did - along with the person who replicated my alias.
On this site there were a number of postings from people who also had problems with mac mail and Icloud who resolved it by contacting Apple and getting the accounts cleared up.

Cannot find FaceTime App on iPhone 5/New iPad

Found out that I did not have FaceTime app on my iPhone 5 or new iPad.
Have started reading articles about it.
Need to go thru settings=> general => restrictions and
set safari, camera, facetime . all to be "on".
and go thru settings => FaceTime and turn it on and also give correct
e-mail addesses.
My iPad will put the FaceTime back to the screen.. no sweat.
Still did not see it on my iPhone.. Okay, read more articles.
have tried settings=> general=> reset => "erase all content and settings"
to reset everything..
still no FaceTime App showing on my iPhone. went thru all steps I did for iPad
and still do not see the app on my iphone.. Help?
Now, I think of it, I cannot get a FaceTime on my iPhone, right?
Once, I make a phone call, the facetime is an option to do, right?
if so, how can I find others using their e-mai? thanks for the tip.

There is no facetime app./icon, never has been.
The manual shows how to use facetime.
Tap contacts, tap the contact you want to facetime, scroll down to the facetime button.

My own Battery Drain Issues on iPhone 5

Hello guys, I've just created an account here to share my many issues with iPhone 5.
Well, this wasn't my Apple's 1st product, as I've had Ipod touch 2g and 3g, as well as an iPhone 3g. But it's my first time experiencing crazy battery issues with an Apple product, wich is really sad and disappoint, since this is the MOST expensive cell phone in my country (Brazil).
It all started about a week after I bought my iPhone 5. One morning I was on the bus, going to work, and my iPhone had about 99% battery remaining. 1h20 later, when I arrived at work, I had about 80% battery, so I panicked.
Suddenly I realized I was a victim of the common i5 battery drain. I was loosing 1% battery each 3~5 minutes IN STAND BY. And my settings are the same as they've ever been: wi-fi off, 3G off, 4G off (since it's not available in Brazil), brightness on minimum, no weak cell phone coverage etc. So, I shouldn't be experiencing this at all.
After reading lots of threads around the web, I realized that the ONLY solution to this would RESET AND START YOUR IPHONE AS A NEW ONE. No backups, no deleting apps and data. Sometimes removing email accounts would work, but as I didn't use this stuff, restarting my phone seemed to be the solution.
So I did it and, apparently, my problems were solved. My phone has worked perfectly for 2+ months. And then I let it fully discharge - but it's was not the first time it' happened. After I recharged for 4h, I started loosing battery really fast again, so the battery drain have came back. It was so frustrating.
Then I sent my iphone to an authorized reseller and they manage to give me a new replacement phone. They've checked my old i5 and detected a battery issue. My charger and cable were also tested but they were ok.
Well, after the very first charge on my new phone - and I've set it up as a new phone - the battery drain started again. I couldn't believe it.
So now I'm waiting for my 3rd iphone 5 in 3 months...
PS: My original iPhone 5 was bought in the USA, and the replacement one came from Brazil. Both were running iOS 6.1.4 when the issues started.
After all that, here are my conclusions:
1) In normal conditions, with wi-fi, 3G and LTE off, you should expect your iPhone 5 to waste 1% of battery every 1h30~2h15 on STANDBY. This is based on my best iphone performance and on Apple's information: iPhone 5 should have 225h of battery time (in standby) at it's best. Since 100% = 225h, every 2h15min you should expect to "waste" 1% of battery, on standby.
Sometimes, overnight, your phone might have an even better battery life: my friend only lost 1% for about 8h/9h overnight. But this is just not common. Expect to loose about 2%~3% every night with all apps closed and no wifi/3G/LTE.
2) If you detect a battery drain, GO TO AN APPLE STORE/RESELLER RIGHT THE WAY. Don't even bother trying a reset, as I did, because it might solve the problem for a while, but it CAN come back. Go to the apple store and ask for a diagnostic of your phone and battery. It will save you a lot of time.
3) There are MANY causes to battery drains. The most common ones seem to be: 1- Push notifications/email related stuff -> Reset email, internet and settings. 2- Facebook app -> reinstall app. 3- Defective battery - go to apple store/genius and ask for a replacement phone.
4) If an iPhone comes from factory with battery issues, expect AT LEAST ONE other issue. My original phone's touch screen was unresponsive when charging on PC and connect to iTunes and my replacement phone's microphone was not working properly. So expect other defective parts
5) With my experience, I've realized I might have discovered A NEW CAUSE TO BATTERY DRAIN: A DEFECTIVE NANO-SIM CARD. Why? Well, because it's the only thing that I have used on both my iPhones (original and replacement ones). And it's the only thing thats has never been tested (both my charger and cable were tested on apple's reseller and were ok). And in my replacement phone, after I removed the SIM, I started loosing 1% battery every 1h20, when on stand by and with no wi-fi, 3G or LTE. So, if you have a battery issue CONSIDER THE SIM CARD TO BE THE PROBLEM.
Also, when my replacement phone was near any amplifier/pc speaker, it would make the amp make that "call or text incoming" sound. (to understand this, put your phone near an amplifier/speaker and ask for someone to call you). This makes me believe that the SIM card was, somehow, defective and making my phone receiving data (and I mean only telephone data, like related to calls and sms) when it shouldn't.
That's all my friends. If anyone has ever experienced this crazy issues, please try to help me. I'm getting a new sim card, iOS7 and my 3rd replacement phone and let's see if it works as it should.
Sorry for the MANY mistakes, my English is not good =\.
Cheers from Brazil!

Hi Folks,
iPhone & iPad2 battery drain issue SOLVED!!!!!
I had a serious battery drain problem on THREE devices using different iOS .... it was a simple fix and had certain characteristics that you may be able to relate to ......
Devices;     16GB iPhone 4 with IOS6
                  16GB iPhone 4S with iOS7.06
                  32G iPad2 with iOS7.04
On or about Feb. 28th all three devices started to drain the battery like crazy losing about 20%/hour on the iPhones and 10%/hour on the iPad2 .... After messing around with settings, browsing forums and looking at what was common between the three devices I concluded the problem was with a single Microsoft Outlook/Live/Hotmail email account in the iOS native mail app .... I deleted the email account on all three devices (along with other unrelated Microsoft accounts on each device) and did a hard reboot (hold HOME and top LOCK button simultaniously for about 10 seconds until the apple logo appeared).
I then re-created the common Microsoft Outlook/Live/Hotmail account on all three devices in the iOS native mail app ...... SUCCESS! Now all three devices are behaving normaly with respect to battery drain ......
Hopefully this will be useful to others in this thread ..........

Facetime issues on iphone 4

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