FaceTime not completing "verifying"
Am on a MacBook Pro running OSX 10.9.5. For some reason FaceTime is not logging me in, which was working fine. So when I log in using Apple ID, it asks for a verification email ID. However I don't see any email being sent to the ID provided! The 'pin wheel' keeps spinning forever stating 'verifying'. Based on some previously reported solution for the same issue, I tried launching iMessages (using this for the 1st time), since it was suggested that for some reason FaceTime logs you in when you have enabled iMessages! Why this is so, I don't know–yet tried that avenue since some reported success. However I found that I was now encountering the same spinning 'pin wheel' w/ a very similar message from iMessage (email being sent for verification)! So am back to square one w/FaceTime. If anyone has found a solution, please suggest. Thanks in advance.
Shanan_Q2,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
All my best,
Allen
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can use facetime on my I phone 4S but can not complete registration procedure to activate on my Macbook Pro
Hey Yusuf Hassan,
Thanks for using Apple Support Communities.
This article should be able to get you to activate on the Mac.
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
Have a nice day,
Mario -
Please help. I changed my apple id password and now cannot use facetime and my icloud continues to prompt me for my password and I continue to give it but, I repeatedly am prompted for the password unless I cancel the icloud. I have tried changing my password back to the password I had before and this did not work. I have tried to use another e-mail address for facetime and had verified that e-mail address and this did not work. I do not know how to fix this problem. I have thought about changing my apple id but am not sure how I would be able to carry over the same credit card number to the new apple ID. I loved my Mac book Pro because I could facetime my boyfriend while I am working away and now I cannot. I am starting to hate Mac.
The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.
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After getting the dreaded gray/blue screen, I tried to run disk repair on the internal disk. I got an error message saying "Disk Utility can't repair this disk and restore your backed-up files. The volume Macintosh HD could not be verified completely." What do I do now? This is an iMac and I'm running 10.6.8.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it. See below for how to clone a drive.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
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After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
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Clone using Restore Option of Disk Utility
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Destination means the external backup drive. Source means the internal startup drive.
Now this will only work if the drive is accessible and can be cloned by Disk Utility. Otherwise, you would need to access your drive from another Mac that you can connect via Firewire - Target Disk Mode. -
Your computer could not be verified Mac App Store and FaceTime
Hi All
I've been trying through several forums for a long time to find a solution for my problem before giving up, I'll go down to the point:
I have an iMac Intel 20" early 2008 (I can provide more detailed specs when required). I am using Mac OSX Lion installed from a usb and prior used Snow Leopard. They problem has been consistent thru all versions, same symptoms, same all.
1. Whenever I try to login to Mac App Store I get the famous: "your computer could not be verified, please contact support for assistance". FaceTime also does not login, promptying a "server error, try later".
2. Contacted support, and after 16 emails back and forth all I was told at the end was: "I am able to log in into your mac app store account from this side after resetting your account,is there anything I can do for you today".... (!!!!????)
3. There has been a problem parallel to that, and although I am not sure they are related anyhow I need to point it out. My ethernet port stopped working and there is no way to create any connection through it. I can still use wireless quite well (reason why I still keep my machine). After sending the machine to repairs, diagnose was that it could be a problem on the logic board and to fix it may require to replace LB entirely. So I decided not to go for it and keep the machine only with wireless connection.
So I have tried every single solution found (so far...) on google and forums to no avail: a) deleting .plist, b) resetting network configs and creating new locations, c) resetting PRAMs (not sure if it solve anything, but tried anyway) and others. The problem still persists with the same symptoms.
I can login into iTunes store and buy applications from computer, iPhone and iPad, which makes me think that my credentials are valid, alas, I logged into this forum using them.
I also tried creating a new account at App Store, when I request it through the Application, the "little fan that advises you to wait" appears, but suddenly dissapear with no warning or message at all (!!!!????). It is like you never requested anything in first place.
Obviously I can still use my machine for internet and stuff, but my ability to purchase/use any Apple software is seriously restricted. I cannot purchase any software anymore if AppStore is going to be the main way to acquire it (which I think it will).
So, my big questions are:
1) Is this hardware problem (ethernet, logic board, connection ports) remotely related to the machine authentication process when using MacApp Store and FaceTime through Apple?
2) Is there a way to fix this through software, before I consider replacing the machine? (Please take into account that I have already tried TS1811, deleting .plist files, resetting network, creating new locations from scratch... I basically searched thoroughly on google, forums and tips and tried all reasonable found recommendations before posting).
Thanks in advance.Thanks Livia and Huevoos (eggs??) for your interest in this post.
In a nutshell, I haven't been able to solve this. I gave up on Apple support after they proved useless.
As Huevoos suggested, and I confirmed it time and again after browsing thru endless forums, it seems that the user validation routine for the Mac App Store is done by looking into your network settings, which in my case are either incomplete or erroneous due to the broken-down ethernet. (I am still waiting for somebody more experienced in this forum to contradict or explain this).
So, because I still have wireless connection, I can use my machine for day-to-day chores, have not been able to purchase anything up to this date in the Mac App Store though. I'm waiting for either a software update that could correct this (Mountain Lion??? there's no guarantee only hope) or the moment when my machine will need to be replaced by a new one with a functional ethernet.
I'm sorry I can't be of more help. But I'm pretty much in the same situation as you guys.
Live long and prosper.
Brt1618 -
when i burn a disk in Disk Utility, the burn completes but the verification process does not complete and my disk pops out. The error message i get is something like this "burn failed because disk cannot be verified," PLEASE HELP.
Also when i take the disk out it seems fine nd everything seems to be burned onto the disk. I am buring mac os x lion onto a disk.
The disk i am using is nextech and i am burning at the slowest speed (4x).
Also this is my 3rd time trying to do this and the verifying process keeps failing.... what do i do?see there
http://www.techmixer.com/best-free-mac-burning-software-for-mac-osx/
what you like most
try different brand of CD/DVD -
I cannot download OS X Mountain Lion, I get an error message that says: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed." Why am I receiving this message?
Servers may be overloaded.
One user reported:
Deleted file com.apple.appstore in /var/folders/, dissabled VirusBarrier X6: problem solved! -
when ever i'm tring to install an app from the app store i'm getting the following error.
"We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
someone plz help me to overcome this.Installing the appropriate combo update may help...
If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
For 10.6 Snow Leopard > Mac OS X 10.6.8 Update Combo
Then restart your Mac. Try the App Store.
If that doesn't help, try the following..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
Type this exactly as you see it here:
/Library/Preferences/SystemConfiguration
Click Go
Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
Relaunch the App Store and try downloading Mountain Lion.
You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall -
When I try to purchase Mountain Lion i get an error message: "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
I can purchase other apps, why not Mountain Lion. I get the same message on my wife's IMAC.The only thing that worked for me was to boot in safe mode.
Power down. Then press power button and hold 'shift' key until grey screen with progress bar appears... Once booted and logged in just open safari and browse to applestore.
No trouble at all once I did this.
Hope it helps. -
Hi, every time I attempt to purchase OXS Mountain Lion I get a message that says unable to complete your purchase because "The product distribution file could not be verified. It may be damaged or was not signed." Any idea what I am doing wrong, cheers.
Welcome to Apple Support Communities
Press Shift key on boot and purchase OS X 10.8 -
HT201320 My email address has been verified, but my icloud account will not complete?
My email address has been verified, but my icloud account will not complete?
I have the exact same problem, I even tried changing the password on my e-mail client. Still no luck. Sometimes it downloads the e-mails perfectly, and others, it keeps asking me for the password.
I've had this problem since I downloaded the last updates to the system about 5 days ago. -
FaceTime will not complete calls on MBA
Ever since activating Facetime on my iPhone 4S (linked to PTN), incoming and outgoing Facetime calls to my MBA (linked to my AppleID) will not complete.
I had initially had my appleID and PTN linked to the iPhone so all Facetime calls would go to the phone, however I have since dissociated my AppleID from the 4S (Setting>Facetime) and only my phone number can be used for the phone, on which I can receive and make Facetime calls.
Since dissociating my AppleID from the phone and is now only associated with the MBA, when I place Facetime calls to my AppleID using my wife's 4S, the calls go nowhere eventually timing out, and when I place calls from the MBA, the calls go nowhere and error out (to phone numbers and AppleIDs). I surmise this is some issue to do with my AppleID being jacked, I have tried associating a different AppleID to Facetime on the MBA with the same result.
A peripheral, but possibly related issue has occured with the iMessages beta on the MBA, with which I cannot send iMessages to phone numbers, getting a red exclamation point, error which I cannot seem to resolve. The same primary AppleID is associated with this account.
I'd brought the machine and phones into the Genius Bar only to receive shrugs.
I had found this article, however it is more general and unanswered: https://discussions.apple.com/message/15597730?searchText=FaceTime%20will%20not% 20complete%20calls%20on%20mac#15597730
Many thanks to anyone who can help with this request!I'm trying to connect (using FaceTime) my iPod Touch (4g, in Florida) to another iPod Touch (4g, in Utah). We have different Apple IDs. We are on different wi-fi networks. If she calls me I see the word "Connecting", but it never connects. I can successfully use FaceTime with any other Apple device I "call". What could cause a problem connecting with that one person?
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Getting "We could not complete your update. Failed to verify the preflight file..."
getting "We could not complete your update. Failed to verify the preflight file. It is not signed by Apple." message when trying to update Apps via the App Store. Get similar message for download of a free app. Console message is:10/23/13 2:00:27.610 PM storeagent[310]: *** Assertion failure in -[ISCheckPreflightOperation verifyDistributionAtURL:allowsDevSign:allowsUnsigned:osVersionToBeInstalled:err or:distributionController:], /SourceCache/Pisa/Pisa-232/ISCheckPreflightOperation.m:314
Any ideas?Similar threads solve this problem by either creating a new administrator identity, which allows one to update applications, or changing the keychain prefs to Best attempt. My issue was solved by adding a new admin user, and then updating the apps from the App store using the new identity. Under my orginal user identity the keychain app would crash when I attempted to open Prefs. After creating a new identity and updating the applications (iPhoto, etc) I found I was able to open the keychain Prefs logged into my orginal identity.
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I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase. The product distribution file could not be verified. It may be damaged or was not signed."
Can anybody help?Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
Step 1
Back up all data.
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 2
Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
Step 3
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?
I went to Purchases and it worked from there having had the same problem you describe.
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