FaceTime not working on Ipad Mini

Hi. Hoping someone cn help. Currently travelling in Asia. My Ipad Mini has stopped working with FaceTime. Have been in communication with home for months with no issue and suddenly it will not answer or dial out. Simply gives a busy signal!!!. Will ring on inbound or outbound but soon as answer it changes to busy tone...
Have tried to download and upgrade the IOS update but this also fails........my partner also has one with separate ID and hers also has stopped working although only a few months old...so the certificate issue I heard about expiring is a load of twaddle....
Was always a Samsung freak until I got this piece of kit, loved the the way the ipad works until now... Now very frustrated as lost communication with family..
Anywone can help would much appreciate it.........

Hello Sstrangways,
It sounds like FaceTime is not functioning correctly all of a sudden and you cannot talk to your family anymore. I get how frustrating that can be, so lets try a few things. These steps to start with from the following article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.
If issues persist, try quitting all the running apps on the device:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
When you have done that and restart the phone and test the issue again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
Thank you for using Apple Support Communities.
Take care,
Sterling

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