FaceTime not working on my Macbook Pro. I am able to sign in successfully and add contacts. When I try to call a contact with an iPhone, its connecting then fails. When someone try to FaceTime me,I try to access but it says connecting then fail
FaceTime not working on my Macbook Pro. I am able to sign in successfully and add contacts. When I try to call a contact with an iPhone, it says connecting then fails by ending automatically. When someone try to FaceTime me,I accept but it says connecting then fail. I only have a MacBook Pro to FaceTime and not an iPhone. I was informed that I should be able to FaceTime from my laptop via video call without an iPhone.
Please advise.
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
1. The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
2. Connect to a different network, such as a public Wi-Fi hotspot, and try again.
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When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
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Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
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Hello Douglas,
Thank you for the details of the issue you are experiencing with the built-in iSight camera on your MacBook Pro. I recommend the following steps for this issue:
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Built-in iSight cameras
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http://support.apple.com/kb/ht2090
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