FaceTime on ios8 constantly saying poor connection
since updating to iOS 8 when face timing the screen will constantly say poor connection on one side of the call. This only happens to the person making the call. The person receiving the call can still see the other person and the connection is fine but if you make the call it goes to the poor connection screen and stay like that for the duration of the call.
Hi, I have the same problem. when making a FaceTime, the caller always gets poor connection after a few seconds.
i Found out that if you call using audio and then switch to video afterwards it doesn't do it.
hope this helps!
Similar Messages
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TS1398 Why does my ipad keep saying poor connection on FaceTime ever since ios6
Why does my ipad keep saying poor connection on FaceTime since we went on ios6
I have the same problem with my ipad 2.. ever since i updated to ios 6 it says "connecting" and never connects..and then 5 mins later it says "connection lost" CALL BACK! its so frustrating as i have not had any issue before the update..
both me and the end caller have updated to ios 6, so im afraid the above response doesnt work for me! Some one please help, as its driving me nuts to not able to facetime! -
I am having problems of using Face time. I signed in and connected with another Ipad Mini in Shanghai, but while the other side could see me all the time, my screen turned black after a few seconds, and saying "poor connection". It happened all the time, I started to use skype, but it is crazy of having a new mini, and having this device. It is very frustrating.
Find a location with a faster Internet connection. The slow connection message is telling you you have a slow connection or one that's too busy.
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My Facetime keeps freezing and showing poor connection
I have recently purchased a new iPad mini and when i use Facetime the screen freezes to a blur of the screen image and "poor connection, video will resume when connection improves" appears on the screen. I have been through all the Apple support trouble shooting and this has not fixed the problem. I have tried the iPad on different internet systems and the error still occurs. Has anyone else had this happen to them? I was reading on a forum from the U.S. that this is a software problem effecting newer models as older gen 1 iPads are unaffected and still working.
Your machine is 4 years old, it's too dated to run the fat cow Lion.
Revert to Snow Leopard as it's faster and better for that model.
How to revert your Mac to Snow Leopard -
II message error not connecting, appears not to accept password, reset FaceTime and messages. Now says check network. Do not know what else to do
Unable to make or receive FaceTime calls after April 16, 2014
http://support.apple.com/kb/TS5419
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Text on the iPad
http://ipad.about.com/od/ipad_tricks/a/How-To-Text-On-The-Ipad.htm
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
TS3367 Still having trouble connecting to FaceTime it's still saying network connection
It's says could not sign in . Please check network connection
You can try resetting your iPad by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
FaceTime iOS 6 Poor Connection message
I never had any FaceTime issues until I upgraded my iPhone 4S to iOS 6. Now I'm constantly getting the following error message:
"Poor Connection
The video will resume automatically when the connection improves."
I just tested with SpeedTest and I'm getting 19mbps download 2.5mbps upload.
It happens with anyone I FT with iPhone or iPad
Anyone else having this problem?This is brutal! I've used FaceTime on my 4S and iPad 3 on iOS 5 without issue all the time. As soon as I upgraded to iOS 6 I constantly get
"Poor Connection
The video will resume automatically when the connection improves."
I barely can get 10 seconds anymore! The picture quality and performance makes FaceTime utterly unusable and that's no exaggeration. Anybody I used to FaceTime with all the time now has to end up calling me cause being cut off every 10s isn't very productive. Using it for long distance calls is no longer an option, thanks Apple!
Just now, my brother and his wife were ready to tell my dad he was going to be a grandfather. This being his first grandchild, I wanted to see his reaction and with me living an 8 hour drive away, FaceTime was the solution. At least it was before iOS 6. What I saw was my dad then I hear my brother say,
"Uh dad, ....."
"Poor Connection
The video will resume automatically when the connection improves."
"Reconnecting"
"Connection lost"
I quickly go to the iPad, also on iOS 6, to connect with my brother again and I've missed it since in the first second of "poor connection" nobody noticed that it froze, the good news was heard and Apple caused me to miss a great family moment. Once again, THANKS APPLE! So, in the first second after reconnecting I realized that I missed a great moment, I take the chance to ask my dad how he felt. I see my dad about to smile, screen freezes and
"Poor Connection
The video will resume automatically when the connection improves."
"Connection lost"
This is not an issue with my network, nor is it an issue with my cellular network. It was working without any problems on my iPad on the 18th, when I used it to talk to my girlfriend, before I updated it on the 19th and the iPhone was able to FaceTime without issues on the 19th before I updated it on the 20th. It's very clearly iOS 6
Thanks again Apple! -
Hi Folks, I'm very furstrated about the unstable connection of iOS6 facetime.
My girlfriend lives in China, nd bascially everyday we facetime for awhile. However---after I updated to iOS6---all kinds of problems just pop out. One is the stability of facetime. It worked find for almost a month since I updated to IOS6 (and always good when I use ios5) until yesterday.
Now when we facetime, her video will just turn into black after couple seconds and I can not see her (but can still see myself). Instead of the video, it says: "poor connection,The video will resume automatically when the connection improves."
At first we thought that was my problem. So I called couple of other my friends, and
1. My friend using iphone4/iOS 5.1====no problem; (US)
2. My friend using iphone4/iOS 6 ====no problem; (HK)
3. My roommate using iphone4S/ios 5.1=====no problem; (US)
So We thought that could be her problem. So she called couple of her friends:
1. Her friend using iphone4/ios 6 =====same problem happened (CHN)
2. Her friend using iphone 4/ios 5.1======no problem (US)
I don't think any internet settings was changed. The internet, and the wireless works good for both of us.
We both:
1. restarted our router and modem;
2. reset the wireless setting on our iphones;
3. restarted our iphones.
I don't know what to do...
Can anyone help?
Best regards,
BingYour issue is more than likely bandwidth related although there is a lot of variables that can cause issues. You can use the free Speed Test app to test your network speed using your iPhone when the problem arises. This could tell you which end the issue is at. It may be anything from older slower wifi routers, slow Internet connection, which your provider may throttle for certain uses, or network congestion in your area especially if you use cable Internet.
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Ipad2 FaceTime rear facing camera poor connection freezes
ever since iOS 8 when on FaceTime the front camera works fine, when i switch to the rear camera it work for about 5-7 seconds than freezes and says poor connection on my recipients side and than i have to go to the front camera. Several iOS 8 updates and this issue is not fixed.
Same problem here. Using a brand new iPad mini on iOS 8 and when i call a iPhone or iPad over wifi the screen freezes with the "Poor connection" message in the middle. If i facetime someone and they are on 3G the connection is fine. I contacted Apple support and after over an hour they still hadnt managed to solve the problem but came up with all sorts of excuses such as "the newer iPads have more pixels" and "the newer iPads are more bandwidth heavy."
I have seen on a U.S. forum that this is being attributed to a software problem but this was not mentioned when i contacted Apple support. -
TS1398 poor connection on facetime
Hi, my name is Brenda Mares. I'am having trouble using Facetime on my IPAD 4. Everytime someone calls me on Facetime or if I want to talk to someone on Facetime. I get Poor Connection. Please help me solve this problem.
I have the same problem with my ipad 2.. ever since i updated to ios 6 it says "connecting" and never connects..and then 5 mins later it says "connection lost" CALL BACK! its so frustrating as i have not had any issue before the update..
both me and the end caller have updated to ios 6, so im afraid the above response doesnt work for me! Some one please help, as its driving me nuts to not able to facetime! -
Facetime iOS 8.1 Poor Connection AOL/Netgear
I updated my ipad to iOS 8.1 and Facetime suddenly started to suffer repeated poor connections.
My Internet provider is AOL and my wireless router is Netgear model:DG834G v5.
This solution worked for me:
1. The following setting is used by AOL Broadband to set up broadband routers: MTU (Maximum Transmission Unit): 1450
2. Login to your Netgear smartwizard router manager page. http://192.168.9.1.
3. Go to the advanced settings on the left of the page and click WAN Setup.
4. On that page go MTU Size and in the box to the right enter 1450.
5. Click apply.
That's it done.
Reset Network Settings on the iPad and log back into your wireless network.
This worked for me, I've posted it as it may work for you.
Mike.Update - after reading other blogs and articles about the problems of ios8, I changed the DNS server to a public one (I used Google's 8.8.8.8 and 8.8.4.4) instead of the one provided through Time Warner. I plugged the phone in and... no crashed internet connection! I unplugged the phone, turned on icloud backup again, plugged the phone in and... still internet! Again, this issue only happened after updating to ios8, and I only changed the DNS server on the one affected phone, but it seems to have resolved my problem at least.
c'mon, Apple - I shouldn't have to spend countless hours and tons of data usage to resolve your problem! -
I updated my iphone 5 to ios 6.0.2. my wifi says its connected but doesn't work now. It doesn't matter what wifi network I connect to. It worked before updating my phone. I can no longer use facetime or use wifi at all. I'm not sure what to do to fix it.
I'm having similar issues with my phone. I got my first iPhone recently, only had an iPod touch gen4 for a little over a year. Updated to 6.0.2 when we got the phone (iPhone 5) a few days before Christmas. When I got home on the evening of January 11, my phone would not connect the router anymore. I was able to get it to connect after resetting the phone and the router, updating the router, and manually connecting. That laste for a few minutes and then wouldn't work anymore. I live in an area with very limited service, we have a network extender installed to help, and I am barely getting a 3G signal at times.
My wife's iPad 4, my touchiPod 4, and all of our laptops are working just fine on the router. When I dropped my kid off at school today, I noticed that I am not even seeing the school network anymore from the parking lot where before I got 3 or 4 bars and could connect to their wifi when I was there. Today my phone goes back and forth between seeing my home network but not connecting, to not even seeing the network at all even from the same room that the router is in.
Hope Apple fixes this problem soon.............. -
I have constant messages of Poor connection coming up on my phone when I facetime, I am at home and I am using my home wi-fi, Why is this happening.
FaceTime uses Wi-Fi, so you have a weak Wi-Fi connection message. Your Wi-Fi needs to be upgraded.
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When I try and make a FaceTime call, it always says, 'Connection Lost'. Help?
I was trying to FacceTime my friend and it was the usual screen that you get when you recieve a FaceTime call. I hit 'Accept' and it says connecting but, it always ends up saying, 'Connection Lost' or 'FaceTime Failed'. When I try and FaceTime them back it says connecting but again, says 'Connection Lost' or 'FaceTime Failed'. And help on what to do?
There have been numerous reports of FaceTime connection issues for the last few days and it is unclear what the cause is. Following is one of many discussions of the issue: https://discussions.apple.com/thread/6096640?start=120&tstart=120
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i have an imac and when i load up facetime and login it says "could not sign in. please check your connection and try again later" but my WIFI is fine? please help???? i have an early 2006 imac (intel core duo) running snow leopard (10.6.8) and it says on app store you need 10.6.6 or later? please help??
try to activate it, then LEAVE IT ALONE FOR 24 HOURS!
either that or restore it from an icloud back up. that seems to be working pretty well for a lot of ppl
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