Facetime on IPhone 5 not working?

I have a new IPhone 5 purchased in the UK and I can't get Facetime to work or even find it. I know that it's not an app but I can't find it anywhere in settings or in my contacts. The phone doesn't seem to have it anywhere. Please help?

Face Time settings should be in Settings. Scroll down. If not here, then perhaps you have accidentaly enabled FaceTime restrictions. Go to Settings>>General>>Restrictions.

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