FaceTime on MacBook Pro (10.6.8)

FaceTime has stopped working on my MacBook Pro. To the best of my knowledge I haven't changed anything other than my Apple ID password. When I initiate a FaceTime call it progresses into "Connecting" once the other party accepts the call. After several seconds it aborts and says "FaceTime failed." The problem also occurs for incoming calls. I've rebooted everything...computer, internet modem and router with no success. I've also gone to McDonalds to use their WIFI with no success. Any suggestions are appreciated.

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

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Hey there career change,
It sounds like you are unable to sign into FaceTime on your Mac, but on your iPad it works fine. I would use the troubleshooting steps in the following article about FaceTime for Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
Thank you for using Apple Support Communities.
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how do i change registered email address in facetime on macbook pro?

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cannot log into facetime on MacBook Pro keep getting message check you network connection. I am able to log on my apple id but not on face time help

Just figured it out! Here it goes:
Click on where you find the little AirPort sign (on iMac it is on top right hand side next to the date and time).
Go down to: Open Network Preferences
Click on: Advanced
Then on DNS
Then click on the + sign and put the following numbers: 8.8.8.8
click again on the + sign and put: 8.8.4.4
Worked for me! Hope it helps :-)

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please and thank you!!

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http://support.apple.com/kb/HT4319
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Thank you!
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Hi there,
I have the same computer as you, and I've noticed the same thing. Both facetime and skype have similar audio issues. I can seem to hear the other side fine, but my audio particularly breaks up a lot.
The audio though my phone is perfectly fine when I facetime though the same network using my iphone. I previously had a 15" macbook pro late 2011 and the audio was fine. I realize the microphones are different in this new retina (late 2013) model - though the audio problems seem to occur even with an external microphone as well.

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Hello there, alparkinsonpm.
The following Knowledge Base article offers up a few good steps for troubleshooting FaceTime on your Mac:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
If you encounter issues making or receiving FaceTime calls, try the following:
Verify that FaceTime is enabled in FaceTime > Preferences.If the issue persists, or if you see the message "Waiting for Activation", try toggling FaceTime off and then on.
Verify that the Date, Time, and Time Zone are set correctly:
From the Apple () menu, choose System Preferences > Date & Time > Date & Time.
Enable "Set Automatically".
Click the Time Zone tab and confirm the closest city is correct.
Verify that both parties are connected to an active broadband Internet connection.
See Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection.
Consult Using FaceTime behind a firewall for necessary ports to open in firewalls, security software and routers.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
Verify the phone number or email address being used is the correct one activated for FaceTime.You can verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Verify that both parties have installed the latest software updates for their Mac and/or device. See:
Mac OS X: Updating your software
iOS: How to update your iPhone, iPad, or iPod touch
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Sign out of Messages by going to System Preferences/Internet Accounts and deselect the enable this account box. To get it out of the Dock, control - click and hold, then Options/Remove from Dock. Dock procedure is the same for FaceTime.
For FaceTime, open the application then FaceTime/Preferences, and deselect enable this account.

FaceTime on MacBook Pro (10.6.8)

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