Facetime on macbook will not connect

This is driving me crazy!
I used to be able to use Facetime with my son until a few months ago. I am in Germany he is in UK Leeds.
When either of us tries now to call the other it rings then says 'connecting' but never connects. I think its an issue with his macbook, not mine as i can facetime fine from my macbook to my iphone and my wifes.
At the moment he is here in Germany and its still not working so we have ruled out a dodgy wifi in Leeds.
Help!

Hello magog1975,
Thank you for all the information you provided about the FaceTime issue you are experiencing. You have definitely done some very good troubleshooting steps to help isolate the issue. I recommend continuing with the section titled "Troubleshooting FaceTime for Mac" in the following article (you can skip any steps you have already taken):
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thank you for using Apple Support Communities.
Best,
Sheila M.

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Facetime on macbook will not connect

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