Facetime outbound calls not connecting

Hi!
I am using facetime on my iPhone 4s and my iPad within a home network using an Apple Airport Express. When my friend calls in everything is working as expected. When I try to initiate an outbound call the same persons' iPad does not even ring. When I put my devices off the WiFi network and use the network of my mobile carrier instead, everything is working fine again (even the outbound calls). So I guess it might be a problem with either my Airport Express or the cable modem. Unfortunately I couldn't find any remedy on the net and I am somewhat stuck on how to resolve this issue. Did anybody experience the same? How could it be resolved?
Thanks for your input! Christian

Hi!
I am using facetime on my iPhone 4s and my iPad within a home network using an Apple Airport Express. When my friend calls in everything is working as expected. When I try to initiate an outbound call the same persons' iPad does not even ring. When I put my devices off the WiFi network and use the network of my mobile carrier instead, everything is working fine again (even the outbound calls). So I guess it might be a problem with either my Airport Express or the cable modem. Unfortunately I couldn't find any remedy on the net and I am somewhat stuck on how to resolve this issue. Did anybody experience the same? How could it be resolved?
Thanks for your input! Christian

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