FaceTime Poor Connection Error
I bought an Ipad Mini for my dad so we could facetime and he can see his grandkids. My wife and I use factime when I travel for work. When we would try to FT with my dad we would get a poor conneciton error and they could see and hear us fine but we could only hear them. After multiple chats, talks, calls etc. with Apple support none of which solved the problem, they decided to send my dad a new tablet. New tablet still does not work. Same poor connection message, same problem. Skype works though. What a massive fail on Apple's part. Their signature app they use to promote their devices wont work, but a competing app works fine. And NOBODY from apple can figure out the issue!!
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If that doesn't help, tap Settings > General > Reset > Reset Network Settings
You will have to re enter your Wi-Fi password.
No data is lost due to a reset.
Similar Messages
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Why do I get a "poor connection" error every time I try to use FaceTime on my new router
I Have a new router, now every time I try to use facetime I get "poor connection" error. Can anyone help?
Did you already check this article?
iOS: Recommended settings for Wi-Fi routers and access points
More things to try:
Wi-Fi network issues
Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
copied from iOS: Troubleshooting FaceTime -
Hi Folks, I'm very furstrated about the unstable connection of iOS6 facetime.
My girlfriend lives in China, nd bascially everyday we facetime for awhile. However---after I updated to iOS6---all kinds of problems just pop out. One is the stability of facetime. It worked find for almost a month since I updated to IOS6 (and always good when I use ios5) until yesterday.
Now when we facetime, her video will just turn into black after couple seconds and I can not see her (but can still see myself). Instead of the video, it says: "poor connection,The video will resume automatically when the connection improves."
At first we thought that was my problem. So I called couple of other my friends, and
1. My friend using iphone4/iOS 5.1====no problem; (US)
2. My friend using iphone4/iOS 6 ====no problem; (HK)
3. My roommate using iphone4S/ios 5.1=====no problem; (US)
So We thought that could be her problem. So she called couple of her friends:
1. Her friend using iphone4/ios 6 =====same problem happened (CHN)
2. Her friend using iphone 4/ios 5.1======no problem (US)
I don't think any internet settings was changed. The internet, and the wireless works good for both of us.
We both:
1. restarted our router and modem;
2. reset the wireless setting on our iphones;
3. restarted our iphones.
I don't know what to do...
Can anyone help?
Best regards,
BingYour issue is more than likely bandwidth related although there is a lot of variables that can cause issues. You can use the free Speed Test app to test your network speed using your iPhone when the problem arises. This could tell you which end the issue is at. It may be anything from older slower wifi routers, slow Internet connection, which your provider may throttle for certain uses, or network congestion in your area especially if you use cable Internet.
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Facetime poor connection msg.help!
facetime on macbook showing poor connection msg frequently where as using same wifi facetime on iphone is clear.I tried updating my os,rebooting wifi but nothing has worked for me so far.I need help....:(
Your issue is more than likely bandwidth related although there is a lot of variables that can cause issues. You can use the free Speed Test app to test your network speed using your iPhone when the problem arises. This could tell you which end the issue is at. It may be anything from older slower wifi routers, slow Internet connection, which your provider may throttle for certain uses, or network congestion in your area especially if you use cable Internet.
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I received an iPad mini for Christmas and am unable to keep connection when face timing. When I attempt to FaceTime everything is fine for 30-40 seconds and then I get the "poor connection" screen When the other end (an iPad 2) calls me everything is fine. The problem seems to be when I initiate the call. It doesn't seem to be a bad connection or it wouldn't work when the other person face times me. I have reset my iPad and the router and nothing seems to be working. I am currently running iOS 8.1.2.
Your issue is more than likely bandwidth related although there is a lot of variables that can cause issues. You can use the free Speed Test app to test your network speed using your iPhone when the problem arises. This could tell you which end the issue is at. It may be anything from older slower wifi routers, slow Internet connection, which your provider may throttle for certain uses, or network congestion in your area especially if you use cable Internet.
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Downloaded it.. When I Try to log on for the first time it says connection error or server error! Now everything else works on my phone and my partner can log onto hers and all settings are the same? Help please, thanks in advance
No. If it is offline then it is not capable of being located over the web.
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FaceTime Network Connection Error
I have a brand new Macbook Pro and I keep trying to sign in to my facetime but everytime i click the sign in button my computer loads for a second then comes back to the same screen with an error message that says "Could not sign in. Please check your network connection and try again". So i check my wifi to make sure that it was connected and tried again but there was no problem there now i dont know what to do. Help Please.!?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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Could not sign in to facetime, network connection error message.
Hi, I have Macbookpro running snowleopard OS X 10.6.8. I purchased facetime 1.0.2 from the app store and am having a problems trying to sign in. I keep getting a message to check with network connection. I have facetime on my ipod touch 5th generation that came with it and was able to use it. I think one can use facetime on more than one device with their account. My itunes account says i have one item waiting to download but i don't know exactly what that item is or if i'll be charged for it. Could that be the facetime app i purchased but needs to be downloaded? Any ideas will be appreciated as i will continue to see how i can get it to work, thanks.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
Cheers, Tom -
Facetime Poor Connection for ipad, works fine on iphone 6 on same network.
For some reason my ipad wont work on this network im starting to think this is an issue related to ios 8 and bug with ipad mini 2.
On same wifi facetime works with no issues on iphone 6, Original ipad mini (sisters), ipod and phone 5. So im starting to think this is a bug in ios i mean is there any way i can report this or something to higher ups since i did literally every possible thing im thinking its bug in system or them wanting me to upgrade devices.
What i have done.
1. Tried all these iOS: Troubleshooting FaceTime - Apple Support
2. Got a brand new ipad mini 2. I talked to Apple care support they sent mt new ipad could not figured out problem and new ipad has same issue.
3. Tried change my account or making new one just to see if it was related to the account no luck.Hi lberra,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like an app you are using may have a connection issue and is not playable. I would recommend that you read these articles, it may be an issue with the app itself or a connectivity issue.
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
Recommended settings for Wi-Fi routers and access points - Apple Support
Cheers,
Mario -
My Facetime keeps freezing and showing poor connection
I have recently purchased a new iPad mini and when i use Facetime the screen freezes to a blur of the screen image and "poor connection, video will resume when connection improves" appears on the screen. I have been through all the Apple support trouble shooting and this has not fixed the problem. I have tried the iPad on different internet systems and the error still occurs. Has anyone else had this happen to them? I was reading on a forum from the U.S. that this is a software problem effecting newer models as older gen 1 iPads are unaffected and still working.
Your machine is 4 years old, it's too dated to run the fat cow Lion.
Revert to Snow Leopard as it's faster and better for that model.
How to revert your Mac to Snow Leopard -
FaceTime iOS 6 Poor Connection message
I never had any FaceTime issues until I upgraded my iPhone 4S to iOS 6. Now I'm constantly getting the following error message:
"Poor Connection
The video will resume automatically when the connection improves."
I just tested with SpeedTest and I'm getting 19mbps download 2.5mbps upload.
It happens with anyone I FT with iPhone or iPad
Anyone else having this problem?This is brutal! I've used FaceTime on my 4S and iPad 3 on iOS 5 without issue all the time. As soon as I upgraded to iOS 6 I constantly get
"Poor Connection
The video will resume automatically when the connection improves."
I barely can get 10 seconds anymore! The picture quality and performance makes FaceTime utterly unusable and that's no exaggeration. Anybody I used to FaceTime with all the time now has to end up calling me cause being cut off every 10s isn't very productive. Using it for long distance calls is no longer an option, thanks Apple!
Just now, my brother and his wife were ready to tell my dad he was going to be a grandfather. This being his first grandchild, I wanted to see his reaction and with me living an 8 hour drive away, FaceTime was the solution. At least it was before iOS 6. What I saw was my dad then I hear my brother say,
"Uh dad, ....."
"Poor Connection
The video will resume automatically when the connection improves."
"Reconnecting"
"Connection lost"
I quickly go to the iPad, also on iOS 6, to connect with my brother again and I've missed it since in the first second of "poor connection" nobody noticed that it froze, the good news was heard and Apple caused me to miss a great family moment. Once again, THANKS APPLE! So, in the first second after reconnecting I realized that I missed a great moment, I take the chance to ask my dad how he felt. I see my dad about to smile, screen freezes and
"Poor Connection
The video will resume automatically when the connection improves."
"Connection lost"
This is not an issue with my network, nor is it an issue with my cellular network. It was working without any problems on my iPad on the 18th, when I used it to talk to my girlfriend, before I updated it on the 19th and the iPhone was able to FaceTime without issues on the 19th before I updated it on the 20th. It's very clearly iOS 6
Thanks again Apple! -
After the IOS7 update, i can no longer use my imessage and facetime. It says "waiting for activation" and tried to log in on my apple id but it turned out to connection error. Please help me guys! Thank you.
Have you tried to reboot your phone(hold home and lock button simutainiously)?
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my iMessage and FaceTime is failing to set up for my iPad. when I try to sign in with my Apple ID it tells me a connection error has occurred, although I have been connected to wifi every time I've tried to set it up. Please help I'm really frustrated
Make sure Date & Time is set to Automatically on.
Settings>General>Date & Time>Set Automatically>On -
TS1398 Why does my ipad keep saying poor connection on FaceTime ever since ios6
Why does my ipad keep saying poor connection on FaceTime since we went on ios6
I have the same problem with my ipad 2.. ever since i updated to ios 6 it says "connecting" and never connects..and then 5 mins later it says "connection lost" CALL BACK! its so frustrating as i have not had any issue before the update..
both me and the end caller have updated to ios 6, so im afraid the above response doesnt work for me! Some one please help, as its driving me nuts to not able to facetime! -
Why do I keep getting a failed connection error on my iPad trying to connect to facetime
Why do I keep getting a failed connection error on my iPad trying to connect
Does the person you are trying to connect with have FaceTime set up and turned on?
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