FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in

Hi All,
After recieving 3 brand new machines (MBP13 Retina) in Dec 2013 and Jan 2014, Apple does not believe they can deliver a proper working brand new machine. They also won't look into the problem and hope i can accept this faulty machine.
Is that what Apple is turned into? A company that doesn't believe they can fix their own machines? Or do they not care anymore about their customers and their product?
The person I'm facetiming with cannot hear me when we talk at the same time. My (3 brand new, but all 3 faulty) machines will mute me, so the other party cannot hear me. It is back to the walky talky ages again, 'over'.
Since I'm a great believer of Apple, I cannot believe they won't fix this problem and just keep on selling and delivering brand new MBP 13 Retina machines that don't work.
Does nobody at the Apple company care anymore, is there no company pride?

after a week of working on this problem the last straw was spending 3 hours being helped with this problem by 1mb.com after which time they asked me either to take out a years support at £129 or pay for help from a better qualified technician! As I only received my IPad last week I am going to send it back tomorrow. why doesn't Apple respond when it is obvious from all the discussions that there is a problem? Considering the price of the iPad I feel thoroughly disillusioned and cheated as well as frustrated by spending so many hours to no avail. this was not the only problem I've encountered but it is the one I've wasted most time trying to resolve./

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Brand new MBP Retina constant kernal panics

I have a new MBP Retina with Mavericks 10.9.4 installed. I have received constant kernal panics since a few days into it. It seemed as though they were being cause by the io/logic boards, but those have both been replaced now. OS has been reinstalled multiple times to no avail. BSD and kernals blamed are all over the place (Dock, WindowsServer, mds; filesystems, AppleSMBusController, IOAcceleratorFamily)
The latest kernal panic is as follows:
Anonymous UUID:       BB71E83C-02B9-3F63-F292-49829452B5FB
Wed Aug 13 17:08:02 2014
panic(cpu 2 caller 0xffffff800b0a52da): "VM_PAGE_QUEUES_REMOVE: unmarked page on Q"@/SourceCache/xnu/xnu-2422.110.17/osfmk/vm/vm_resident.c:2388
Backtrace (CPU 2), Frame : Return Address
0xffffff81f75a3c00 : 0xffffff800b022f79
0xffffff81f75a3c80 : 0xffffff800b0a52da
0xffffff81f75a3cb0 : 0xffffff800b0902e8
0xffffff81f75a3d60 : 0xffffff800b095c33
0xffffff81f75a3d90 : 0xffffff800b08f39d
0xffffff81f75a3dc0 : 0xffffff800b08e5ec
0xffffff81f75a3e00 : 0xffffff800b07e58c
0xffffff81f75a3f10 : 0xffffff800b0825cf
0xffffff81f75a3f40 : 0xffffff800b01d147
0xffffff81f75a3f70 : 0xffffff800b0c9b8d
0xffffff81f75a3fb0 : 0xffffff800b0f3f66
BSD process name corresponding to current thread: Dock
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x000000000ae00000
Kernel text base: 0xffffff800b000000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 2943899643444
last loaded kext at 2924120872465: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f8d278000, size 49152)
last unloaded kext at 2892041543564: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f8d278000, size 32768)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp    4.3.10
org.virtualbox.kext.VBoxNetFlt    4.3.10
org.virtualbox.kext.VBoxUSB    4.3.10
org.virtualbox.kext.VBoxDrv    4.3.10
com.apple.driver.AppleIntelMCEReporter    104
com.apple.driver.AppleBluetoothMultitouch    80.14
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
com.apple.driver.AudioAUUC    1.60
com.apple.driver.ApplePlatformEnabler    2.0.9d6
com.apple.driver.AGPM    100.14.28
com.apple.driver.X86PlatformShim    1.0.0
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.driver.AppleHDA    2.6.3f4
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleBacklight    170.3.5
com.apple.driver.AppleMCCSControl    1.2.5
com.apple.driver.AppleHWAccess    1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AppleCameraInterface    4.26.0
com.apple.driver.AppleLPC    1.7.0
com.apple.driver.AppleThunderboltIP    1.1.2
com.apple.driver.AppleSMCLMU    2.0.4d1
com.apple.driver.AppleIntelHD5000Graphics    8.2.8
com.apple.driver.AppleIntelFramebufferAzul    8.2.8
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleUSBCardReader    3.4.1
com.apple.iokit.SCSITaskUserClient    3.6.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache    35
com.apple.driver.AppleUSBHub    683.4.0
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.6.0
com.apple.driver.AppleAHCIPort    3.0.5
com.apple.driver.AppleFWOHCI    5.0.2
com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2
com.apple.driver.AirPort.Brcm4360    842.21.65
com.apple.driver.AppleUSBXHCI    683.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    2.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    153
com.apple.security.quarantine    3
com.apple.driver.IOBluetoothHIDDriver    4.2.6f1
com.apple.driver.AppleMultitouchDriver    245.13
com.apple.kext.triggers    1.0
com.apple.iokit.IOSerialFamily    10.0.7
com.apple.iokit.IOBluetoothFamily    4.2.6f1
com.apple.driver.DspFuncLib    2.6.3f4
com.apple.vecLib.kext    1.0.0
com.apple.driver.AppleSMBusController    1.0.12d1
com.apple.driver.AppleUSBAudio    2.9.5f8
com.apple.iokit.IOAudioFamily    1.9.7fc2
com.apple.kext.OSvKernDSPLib    1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.IOPlatformPluginFamily    5.7.1d6
com.apple.iokit.IOFireWireIP    2.2.6
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.driver.AppleGraphicsControl    3.6.22
com.apple.driver.AppleHDAController    2.6.3f4
com.apple.iokit.IOHDAFamily    2.6.3f4
com.apple.driver.AppleSMC    3.1.8
com.apple.iokit.IOSurface    91.1
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.AppleGraphicsDeviceControl    3.6.22
com.apple.iokit.IOAcceleratorFamily2    98.22
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleUSBHIDKeyboard    170.15
com.apple.driver.AppleHIDKeyboard    170.15
com.apple.driver.AppleUSBMultitouch    240.9
com.apple.iokit.IOUSBHIDDriver    660.4.0
com.apple.iokit.IOUSBMassStorageClass    3.6.0
com.apple.driver.AppleUSBMergeNub    650.4.0
com.apple.driver.AppleUSBComposite    656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.6.6
com.apple.iokit.IOBDStorageFamily    1.7
com.apple.iokit.IODVDStorageFamily    1.7.1
com.apple.iokit.IOCDStorageFamily    1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter    1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
com.apple.iokit.IOFireWireSerialBusProtocolTransport    2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
com.apple.iokit.IOFireWireSBP2    4.2.6
com.apple.iokit.IOUSBUserClient    660.4.2
com.apple.iokit.IOAHCIFamily    2.6.5
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.iokit.IOEthernetAVBController    1.0.3b4
com.apple.driver.AppleThunderboltNHI    2.0.1
com.apple.iokit.IOThunderboltFamily    3.3.1
com.apple.iokit.IO80211Family    640.36
com.apple.driver.mDNSOffloadUserClient    1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    683.4.0
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    278.11.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.AppleKeyStore    2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily    1.9
com.apple.iokit.IOReportFamily    23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    2.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
I've got many more where that came from. I just don't want to post a wall of text.

An update on my situation.
I had my macbook pro replaced with a brand new one by Apple, which was brilliant customer service.
Before giving back the old macbook, I decided to copy all my essential documents over to a usb stick. I also formatted my time machine external drive so it was blank.
Rather than restore this new macbook using my time machine backup, I set it up as a new machine and copied just my documents from my usb stick. I then proceeded to carry out fresh installs of software I regularly use but nothing non-essential (namely Spotify, Firefox, Chrome, xCode, Adobe CS5, Squidman, MAMP and Office 2011).
For three days everything worked beautifully - until last night when I had my first kernel panic on this machine. Nothing was running apart from firefox when this panic occured. The report is below and states the process which was running was 'plugin-container' which is part of firefox.
Below is the log output:
Sat Aug 30 01:51:53 2014
panic(cpu 1 caller 0xffffff8001254c66): "a freed zone element has been modified: expected 0 but found 0, bits changed 0, at offset 24 of 32 in zone: kalloc.32"@/SourceCache/xnu/xnu-2422.110.17/osfmk/kern/zalloc.c:461
Backtrace (CPU 1), Frame : Return Address
0xffffff81e2953a30 : 0xffffff8001222f79
0xffffff81e2953ab0 : 0xffffff8001254c66
0xffffff81e2953af0 : 0xffffff800125273d
0xffffff81e2953b50 : 0xffffff8001251dc9
0xffffff81e2953c50 : 0xffffff800122aa3f
0xffffff81e2953c80 : 0xffffff800164e7dd
0xffffff81e2953cb0 : 0xffffff8001665767
0xffffff81e2953ce0 : 0xffffff80016875a5
0xffffff81e2953d90 : 0xffffff80016cd4ac
0xffffff81e2953e00 : 0xffffff80012b649b
0xffffff81e2953e50 : 0xffffff8001226bc1
0xffffff81e2953e80 : 0xffffff80012139c5
0xffffff81e2953ef0 : 0xffffff800121e013
0xffffff81e2953f70 : 0xffffff80012c9b8d
0xffffff81e2953fb0 : 0xffffff80012f3f66
BSD process name corresponding to current thread: plugin-container
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:
0x0000000001000000
Kernel text base: 0xffffff8001200000
System model name: MacBookPro11,2 (Mac-3CBD00234E554E41)
System uptime in nanoseconds: 92312174331163
last loaded kext at 86914606495857: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f833a4000, size 49152)
last unloaded kext at 86977111098886: com.apple.driver.AppleIntelMCEReporter    104 (addr 0xffffff7f833a4000, size 32768)
loaded kexts:
com.apple.filesystems.smbfs    2.0.2
com.apple.filesystems.autofs    3.0
com.apple.driver.AppleUpstreamUserClient    3.5.13
com.apple.driver.AppleGraphicsDevicePolicy    3.6.22
com.apple.driver.AppleHDA    2.6.3f4
com.apple.driver.AppleBluetoothMultitouch    80.14
com.apple.driver.AudioAUUC    1.60
com.apple.driver.AGPM    100.14.28
com.apple.driver.ApplePlatformEnabler    2.0.9d6
com.apple.driver.X86PlatformShim    1.0.0
com.apple.driver.AppleUSBDisplays    360.8.14
com.apple.iokit.AppleBCM5701Ethernet    3.8.1b2
com.apple.iokit.IOBluetoothSerialManager    4.2.6f1
com.apple.iokit.IOUserEthernet    1.0.0d1
com.apple.Dont_Steal_Mac_OS_X    7.0.0
com.apple.driver.AppleIntelHD5000Graphics    8.2.8
com.apple.driver.AppleHWAccess    1
com.apple.driver.AppleThunderboltIP    1.1.2
com.apple.driver.AppleBacklight    170.3.5
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.AppleSMCLMU    2.0.4d1
com.apple.driver.AppleCameraInterface    4.26.0
com.apple.driver.AppleLPC    1.7.0
com.apple.driver.AppleMCCSControl    1.2.5
com.apple.driver.AppleIntelFramebufferAzul    8.2.8
com.apple.driver.AppleUSBTCButtons    240.2
com.apple.driver.AppleUSBTCKeyboard    240.2
com.apple.driver.AppleUSBCardReader    3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN    1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1
com.apple.BootCache    35
com.apple.driver.XsanFilter    404
com.apple.iokit.IOAHCIBlockStorage    2.6.0
com.apple.driver.AppleAHCIPort    3.0.5
com.apple.driver.AppleUSBHub    683.4.0
com.apple.driver.AppleUSBEHCI    660.4.0
com.apple.driver.AppleFWOHCI    5.0.2
com.apple.driver.AirPort.Brcm4360    842.21.65
com.apple.driver.AppleUSBXHCI    683.4.0
com.apple.driver.AppleSmartBatteryManager    161.0.0
com.apple.driver.AppleRTC    2.0
com.apple.driver.AppleACPIButtons    2.0
com.apple.driver.AppleHPET    1.8
com.apple.driver.AppleSMBIOS    2.1
com.apple.driver.AppleACPIEC    2.0
com.apple.driver.AppleAPIC    1.7
com.apple.nke.applicationfirewall    153
com.apple.security.quarantine    3
com.apple.driver.CoreStorage    380
com.apple.driver.AppleBluetoothHIDKeyboard    170.15
com.apple.driver.AppleHIDKeyboard    170.15
com.apple.kext.triggers    1.0
com.apple.driver.DspFuncLib    2.6.3f4
com.apple.vecLib.kext    1.0.0
com.apple.driver.IOBluetoothHIDDriver    4.2.6f1
com.apple.driver.AppleMultitouchDriver    245.13
com.apple.iokit.IOEthernetAVBController    1.0.3b4
com.apple.iokit.IOFireWireIP    2.2.6
com.apple.driver.AppleUSBAudio    2.9.5f8
com.apple.iokit.IOAudioFamily    1.9.7fc2
com.apple.kext.OSvKernDSPLib    1.14
com.apple.iokit.IOSerialFamily    10.0.7
com.apple.iokit.IOBluetoothFamily    4.2.6f1
com.apple.iokit.IOSurface    91.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport    4.2.6f1
com.apple.driver.X86PlatformPlugin    1.0.0
com.apple.driver.AppleSMC    3.1.8
com.apple.driver.IOPlatformPluginFamily    5.7.1d6
com.apple.driver.AppleSMBusController    1.0.12d1
com.apple.driver.AppleBacklightExpert    1.0.4
com.apple.iokit.IONDRVSupport    2.4.1
com.apple.driver.AppleGraphicsControl    3.6.22
com.apple.driver.AppleHDAController    2.6.3f4
com.apple.iokit.IOHDAFamily    2.6.3f4
com.apple.AppleGraphicsDeviceControl    3.6.22
com.apple.iokit.IOAcceleratorFamily2    98.22
com.apple.iokit.IOGraphicsFamily    2.4.1
com.apple.driver.AppleUSBMultitouch    240.9
com.apple.iokit.IOUSBHIDDriver    660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice    3.6.6
com.apple.iokit.IOUSBMassStorageClass    3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily    3.6.6
com.apple.driver.AppleThunderboltDPInAdapter    3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter    3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily    3.1.7
com.apple.driver.AppleThunderboltPCIUpAdapter    1.4.5
com.apple.driver.AppleThunderboltPCIDownAdapter    1.4.5
com.apple.driver.AppleUSBMergeNub    650.4.0
com.apple.driver.AppleUSBComposite    656.4.1
com.apple.iokit.IOAHCIFamily    2.6.5
com.apple.iokit.IOUSBUserClient    660.4.2
com.apple.iokit.IOFireWireFamily    4.5.5
com.apple.driver.AppleThunderboltNHI    2.0.1
com.apple.iokit.IOThunderboltFamily    3.3.1
com.apple.iokit.IO80211Family    640.36
com.apple.driver.mDNSOffloadUserClient    1.0.1b5
com.apple.iokit.IONetworkingFamily    3.2
com.apple.iokit.IOUSBFamily    683.4.0
com.apple.driver.AppleEFINVRAM    2.0
com.apple.driver.AppleEFIRuntime    2.0
com.apple.iokit.IOHIDFamily    2.0.0
com.apple.iokit.IOSMBusFamily    1.1
com.apple.security.sandbox    278.11.1
com.apple.kext.AppleMatch    1.0.0d1
com.apple.security.TMSafetyNet    7
com.apple.driver.AppleKeyStore    2
com.apple.driver.DiskImages    371.1
com.apple.iokit.IOStorageFamily    1.9
com.apple.iokit.IOReportFamily    23
com.apple.driver.AppleFDEKeyStore    28.30
com.apple.driver.AppleACPIPlatform    2.0
com.apple.iokit.IOPCIFamily    2.9
com.apple.iokit.IOACPIFamily    1.4
com.apple.kec.pthread    1
com.apple.kec.corecrypto    1.0
System Profile:
Model: MacBookPro11,2, BootROM MBP112.0138.B07, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.18f10
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,0
PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@196,0,1
PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@196,0,2
Serial ATA Device: APPLE SSD SM0256F, 251 GB
USB Device: Hub
USB Device: Ext HDD 1021
USB Device: iPhone
USB Device: Apple Thunderbolt Display
USB Device: Display Audio
USB Device: FaceTime HD Camera (Display)
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2
I've now run disk utility and memtest to check the drive and memory banks over - both came back OK with no errors reported.
The following is the readout from etrecheck: (ignore the hosts file warning, the amendments are ip addresses for work purposes)
EtreCheck version: 1.9.15 (52)
Report generated 30 August 2014 15:15:00 BST
Hardware Information: ?
    MacBook Pro (Retina, 15-inch, Mid 2014) (Verified)
    MacBook Pro - model: MacBookPro11,2
    1 2.2 GHz Intel Core i7 CPU: 4 cores
    16 GB RAM
Video Information: ?
    Intel Iris Pro - VRAM: (null)
        Thunderbolt Display 2560 x 1440
System Software: ?
    OS X 10.9.4 (13E28) - Uptime: 0 days 13:23:41
Disk Information: ?
    APPLE SSD SM0256F disk0 : (251 GB)
    S.M.A.R.T. Status: Verified
        EFI (disk0s1) <not mounted>: 209.7 MB
        Macintosh HD (disk0s2) / [Startup]: 250.14 GB (197.37 GB free)
        Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: ?
    Apple Internal Memory Card Reader
    Apple Inc. Apple Internal Keyboard / Trackpad
    Apple Inc. BRCM20702 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple Inc. iPhone
    Western Digital Ext HDD 1021 2 TB
        S.M.A.R.T. Status: Verified
        EFI (disk1s1) <not mounted>: 209.7 MB
        Time Machine Backups (disk1s2) /Volumes/Time Machine Backups: 2 TB (1.95 TB free)
    Apple Inc. Display Audio
    Apple Inc. FaceTime HD Camera (Display)
    Apple Inc. Apple Thunderbolt Display
Thunderbolt Information: ?
    Apple Inc. thunderbolt_bus
        Apple Inc. Thunderbolt Display
Configuration files: ?
    /etc/hosts - Count: 18
Gatekeeper: ?
    Mac App Store and identified developers
Launch Daemons: ?
    [loaded]    com.adobe.fpsaud.plist Support
    [loaded]    com.adobe.SwitchBoard.plist Support
    [loaded]    com.mac.adg.SquidMan.plist Support
    [loaded]    com.microsoft.office.licensing.helper.plist Support
Launch Agents: ?
    [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
    [loaded]    com.adobe.CS5ServiceManager.plist Support
User Launch Agents: ?
    [loaded]    com.google.keystone.agent.plist Support
    [running]    com.spotify.webhelper.plist Support
User Login Items: ?
    iTunesHelper
Internet Plug-ins: ?
    SharePointBrowserPlugin: Version: 14.0.0 Support
    FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
    Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
    QuickTime Plugin: Version: 7.7.3
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    Default Browser: Version: 537 - SDK 10.9
Audio Plug-ins: ?
    BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
    AirPlay: Version: 2.0 - SDK 10.9
    AppleAVBAudio: Version: 203.2 - SDK 10.9
    iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
    Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
    Flash Player Support
    Growl Support
Time Machine: ?
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 232.96 GB Disk used: 49.15 GB
    Destinations:
        Time Machine Backups [Local] (Last used)
        Total size: 2 TB
        Total number of backups: 17
        Oldest backup: 2014-08-27 22:21:24 +0000
        Last backup: 2014-08-30 13:56:19 +0000
        Size of backup disk: Excellent
            Backup size 2 TB > (Disk size 232.96 GB X 3)
    Time Machine details may not be accurate.
    All volumes being backed up may not be listed.
Top Processes by CPU: ?
         5%    firefox
         3%    WindowServer
         2%    Spotify
         1%    coreaudiod
         1%    fontd
Top Processes by Memory: ?
    524 MB    firefox
    164 MB    com.apple.IconServicesAgent
    115 MB    Spotify
    115 MB    mds_stores
    115 MB    WindowServer
Virtual Memory Information: ?
    10.91 GB    Free RAM
    2.20 GB    Active RAM
    1.51 GB    Inactive RAM
    1.37 GB    Wired RAM
    1.46 GB    Page-ins
    0 B    Page-outs
I'm running the latest OS X Mavericks - all updated to date.
I've tested the thunderbolt display with a friends MacBook Air and I see no problems there.
Any clues what is going on? Or it this latest Kernel Panic just a coincidence compared to my previous macbook?
Thanks in advance!

Brand New MBP Retina dropped onto concrete... What would you do?

Feeling like a complete moron right now.
A week ago, I was really pleased to receive my new upgraded Macbook Pro Retina, and had it delivered with a hardcase.
Having found a great padded crumpler bag online, I ordered it and expected it early next week, but in the mean time I've been going to an from work with it in the hardcase, in my backpack.
Today, in possibly the most unfortunate circumstances, the strap on my backpack snapped (new backpack) and my new MBP slammed into the fresh car park floor. The concreate cut through the corner of the bag, and just so typically, into the only corner of the mac the hardcase doesn't provide complete protection. (if only I have put the mac in the backpack the other way round..)
The damage cosmetically, really isn't dreadful, although I'm seriously ****** at myself & the seemingly stupid circumstances. I'm also really worried that I may have internally damaged this £2500 beauty as the fall was from quite some height and the impact seemed so forceful.
I have insurance that covers my all my kit, (cameraman) including my macbook, as well as 3 years applecare.
If anyone is able to offer me any advice on what they would do in this situation I would be really grateful.
Idiotic feeling fool, signing out.
Picture:
http://imgur.com/GPXE8

Report it to your insurance company. Apple Care does not cover accidental damages.

Brand new mbp retina & app store updates

Maybe this should be in a different discussion forum but I haven't had this happen before.
I received my new macbook pro retina today and had to do the Mountain Lion update. Did that ... then there were three additional updates. The SMC deal - which updated. Then, iPhoto and iMovie...
so, I'm coming from an existing app store/apple account - I've been using it the last few years. But, when I tried to do the iPhoto & iMovie update, it tells me the following:
"You have updates available for other accounts.
To update this application, sign in to the account you used to purchase it."
What?
This is a brand new machine, iPhoto & iMovie were installed with the previous OS before I updated to ML today.
I bought the computer under my apple account. I downloaded the OS update with my apple account.
Don't understand - thoughts? I searched and I found where previous owners of a used computer could cause an issue - this is brand new.
?? Help ??
However, maybe I don't want to update to iPhoto because I saw some negative comments on that too...

I have now found a couple of threads... going to try these ideas and see if it works:
https://discussions.apple.com/message/18951280#18951280
https://discussions.apple.com/thread/2794280?start=0&tstart=0

Magic mouse lag on brand new MBP

Hello,
I received my MBP 15" (Mid 2012) several days ago. But my Magic Mouse doesn't work very well with it. The cursor lags every several minutes to one hour or two, and lasts for several seconds to several minutes every time. I don't mean that the movement is slow - when it happens, the cursor doesn't follow the movement of the mouse very well, it seems 'jittery'. The cursor may "jump" to the destination 0.3~1 second after I moving the mouse. I tried everything I can do but the problem is still not solved. Here are what I've tried:
* Setting my router to 5ghz band
* Turn the mouse off and on.
* Turn the mouse off, replace the batteries to new ones, and turn on.
* Restart the computer.
* Remove the mouse from the list of Bluetooth devices, and pair again.
* Reset PRAM and SMC.
* Disable WIFI.
* Unplug everything in my room that has a wireless receiver, including Xbox, Apple TV, etc, and remove the batteries of their controllers.
None of the above works! However, I also have a Magic Trackpad which also uses Bluetooth but it works fine. I tested the Magic Mouse on my old MacBook Pro and it works without any problem. The distance between the mouse and the laptop is less than 2ft.
Mouse still works fine on my old 2010 MBP.
Brand new MBP 15", 256GB SSD, 8GB RAM.

I had the same problem with my new Retina Macbook Pro and my Magic Mouse that worked fine on my previous 2010 Macbook Pro. At work I don't have a wifi network so I share my ethernet connection via wifi so I can get internet on my iPhone and iPad during the day. After reading this thread I tried turning off the internet sharing and it has cleared up all lag issues with the mouse.
Just thought I'd share my fix. Hopefully Apple can clear up whatever issues are causing this so I can get wifi back to my devices at work.

Brand new imac Retina and can't enter Apple Diagnostics. Doing it wrong?

I've had various issues with my brand new imac retina. I've spoken with Apple Care about two of them (Finder icon issue; slow shut down) and we're working through it all trying to figure out if it's software and whether the current beta update will solve the problem when it comes out. They've extended their 14 day exchange to 60 days for me while we sort it out.
All said, one thing they suggested was to run the Apple Diagnostics by holding down D upon booting. I've tried running this, it comes to a screen wanting me to pick the language, and nothing happens. It's like it doesn't do anything upon picking the language, just sits there.
The Sr. Tech I was talking with just said "that's strange" but with other things we were discussing he went about focusing on the other things.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet. This is the new imac retina 5k, 2014.
Thanks.

Clayton Rhoades wrote:
They've extended their 14 day exchange to 60 days for me while we sort it out.
That's might nice of Apple. Personally, I would not be sorting anything out on a brand new Mac. I would be demanding a brand new replacement. One that is suppose to work rigiht out the box.
I may try yet another separate call to discuss this with them but I thought I'd check here to see if anyone has encountered/solved this issue, see if I'm going about it the wrong way.
I'm holding down D and I'm connected by ethernet.
The techs wanted you to run Apple's Hardware Test. See KB Article: Using Apple Hardware Test - Apple Support
Thanks.

Aperture 3 not working on brand new MBP???

Just tried to open Aperture 3 on my brand new MBP and I get this error message:
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Aperture.app/Contents/MacOS/Aperture
Reason: no suitable image found. Did find:
/Library/Frameworks/PluginManager.framework/Versions/B/PluginManager: no matching architecture in universal wrapper
I downloaded A3 from the Mac Store, I've deleted it and re-installed and still get the same message. My MBP is running 10.6.8.
Any ideas, hope you can help.
Thanks!

Hi, Thanks! The solution on the Macrumors forum worked! A plugin manager issue!
I've copied the solution below for anyone else who may run into the issue.
Turns out it's a simple fix.
For those with the same problem:
1. Navigate to: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
2. Delete the PluginManager
3. Get a new copy of the PluginManager. (You can copy one from a friends macbook) or use the one hosted here: http://qvenon.com/files/PluginManager.zip
Thanks again!
best,
upgrayedd1

Hey i bought a brand new MBP like 6 months ago and now it won't charge

i bought a brand new MBP like 6 months ago and now it won't charge. I tried using a friends MBP charger of the same year as my computer but it still says not charging at the top right corner of the computer screen where the charging symbol is. This problem just happened out of nowhere because it was working the day before then the next day it just stopped working saying it is not charging. I tired doing all of the suggested techniques to fix it but not luck.
This is the battery report is when my MBP is either connected to my charger or my friends charger which works perfectly on her computer.
Battery Information:
Model Information:
Serial Number:          W013*****3BA
Manufacturer:          SMP
Device Name:          bq20z451
Pack Lot Code:          0
PCB Lot Code:          0
Firmware Version:          201
Hardware Revision:          000a
Cell Revision:          158
Charge Information:
Charge Remaining (mAh):          3137
Fully Charged:          No
Charging:          No
Full Charge Capacity (mAh):          5751
Health Information:
Cycle Count:          126
Condition:          Normal
Battery Installed:          Yes
Amperage (mA):          0
Voltage (mV):          11528
System Power Settings:
AC Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          10
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Wake on LAN:          Yes
Current Power Source:          Yes
Display Sleep Uses Dim:          Yes
PrioritizeNetworkReachabilityOverSleep:          0
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Battery Power:
System Sleep Timer (Minutes):          10
Disk Sleep Timer (Minutes):          10
Display Sleep Timer (Minutes):          2
Wake on AC Change:          No
Wake on Clamshell Open:          Yes
Display Sleep Uses Dim:          Yes
Reduce Brightness:          Yes
RestartAfterKernelPanic:          157680000
Standby Delay:          4200
Standby Enabled:          0
Hardware Configuration:
UPS Installed:          No
AC Charger Information:
Connected:          Yes
ID:          0x0000
Wattage (W):          0
Revision:          0x0000
Family:          0x0000
Serial Number:          0x00000000
Charging:          No
As you can see where it is labeled "AC Charger information" it states that its connected but there is no Wattage and says its not charging .
What is wrong with my mac? Is it serious and does Apple Care cover it?

Have you done a SMC
http://support.apple.com/kb/HT3964
Items include
Power
The computer doesn't respond to the power button when pressed.
A portable Mac doesn't appear to respond properly when you close or open the lid.
The computer sleeps or shuts down unexpectedly.
The battery does not appear to be charging properly.
The MagSafe power adaptor LED doesn't appear to indicate the correct activity.

New MBP Retina Trackpad "jumps", doesn't select...

Has anyone had an issue with the trackpad in the (NEW) MBP (Retina or otherwise)? There are times when I "Tap" to move the cursor or select something new and it won't do it correctly, or it will jump off the point (or link, or whatever) that I'm trying to select. Occassionally, it takes a couple tries to get it to operate correctly.
I have tried changing the preferences--going both directions in sensitivity, but nothing seems to help (and that's about the only control we have now in the new OS). I prefer my setting to "Tap", rather than "click". If I wanted to make the click, it appears it wouldn't be an issue... I am just trying to keep it like I've had my previous MBP (mid-2009). Both MBPs have Mountain Lion installed, and the mid-2009 seems to work flawlessly with the "Tap" selected. Have already visited the Genius Bar twice--they have no solution.
Any input greatly appreciated. Thanks!

I have the same EXACT problem. It doesn't do it all the time, and sometimes can go almost a minute without noticing it, and the it might do it 5 times in a row. I finally called Apple and we went through some resetting and such. It didn't do anything, and he asked me to create a new test user account and see if it happened there, which it did. He said since I was within the 14 day window, to exchange it and said he set it up in the computer and gave me a number. I guess I will go to the Apple Store on 14th St. tomorrow and exchange it? I dunno, I feel stupid exchanging it for such a minor (but definitely annoying) problem. I imagine a software update could fix it. I really doubt it's hardware (but the tech seams to think it is). Regardless, I shouldn't have to deal with this issue for such an expensive laptop

My MBP display is not working. Need to move data to new MBP Retina.

Hello.
My 3 yr old MBP display failed (display just showing vertical and horizontal lines).
I bought a new MBP Retina today.
Genius Bar told me to simply attach FireWire, then press "T" on old MBP to boot in Target Mode.
Then, look for old MBP HD icon on new MBP Retina desktop.
I cannot find old MBP icon on desktop.
I cannot transfer data from old MBP to new MBP Retina.
Any help would be appreciated?
Ken

Genius bar told you right - you need to start your old MBP up into target mode (booting while hold down the T key) but you need to have the right FireWire cable hooked up to the machines before you boot either. What year is your old model? Does it hve FW400 or FW800?
Here are the instructions from Apple - http://support.apple.com/kb/HT1661. Take a look at it and see if it helps. Also make sure that you have the Finder set so that external and remote disks will show up on your Desktop. When the disk mounts you can either just copy over files or, if you want to transfer accounts and associated directories, use Migration Assistant in your Utilities folder to copy over the info.
Good luck - call back if it's not working.
Clinton

Boot camp 5.0.1 aways crash when i try to create a partition for windows. My mac is new MBP retina.Any one can help me?

boot camp 5.0.1 aways crash when i try to create a partition for windows. My mac is new MBP retina.Any one can help me?

boot camp 5.0.1 aways crash when i try to create a partition for windows. My mac is new MBP retina.Any one can help me?

LR 5 Crop tool is constantly freezing on a fresh new install of LR 5.4 on a brand new iMac Retina??? What is going on ???

I have lightroom 5.6 installed on a brand new iMac Retina
Running OS X Yosmite
Processor 3.5Ghz i5 Quad Core
32 Gb Ram
AMD Radeon R9 M290X 2048 MB
1 TB Fusion Drive
Application Stored on Fusion Drive
LR Files/Configs etc stored on Fusion Drive
Files are Canon 5D3 Raws
Files stored on external TB2 RAID Drives.
Camera Raw Cache 100 GB
Tried to Purge Cache & Optimised Catalog
Catalog was moved from older iMac to the iMac Retina
I am frustrated and at a loss to understand WHY my Crop Tool constantly causes my LR to freeze? I get the spinning beach ball and it is very slow. Does any one have any idea????
As a wedding photographer, this is slowing down my work flow significantly and its making my work life miserable!

If there are a lot of errors, perhaps the hard drive is physically failing. Perhaps it might be better to simply add a drive to the second slot and install the system on that.

Update impossible on the new MBP Retina?

Hi! I got my new MBP Retina two weeks ago and since then I tried to update it several times, but there's always an error message saying "the package is broken" or something like this when I reboot it.
I mean it does try to install it when rebooting but it fails everytime.I tried to download every package from Apple website separately and install them apart with the same failure everytime. I'm wondering where the error is!!
I consider restore my session but if you happen to know anything before I do that it would be awesome and perhaps save me a great amont of time! Thanks a lot!
Configuration details :
Processor : 2.6 GHz intel Core i7
Memory : 16Go 1600 MHz DDR3
HD : 512 Go SSD

What are you updating please?

My brand new MBP 13"got the error "there is not enough memory or disk space to convert this document". What gives? Help please!

I am trying to use mail merge in Word for Mac on My brand new MBP 13". And I get the error "there is not enough memory or disk space to convert this document". What gives? Help please!

Why do I get there is not enough memory...: Apple Support Communities
Error message in MS Word opening a .docx file "There is not enough - Microsoft Community

Moving iDVD from old MBP to new MBP retina.

My old MBP (with internal super drive) is running 10.7.5 and has iDVD on it. Obviously the new MBP Retina does comes with 10.8.2 and does not have iDVD. Is there a way I can get iDVD off the old machine and install it on the new one? (I have the external Apple Super Drive and need to burn some DVDs)
Thanks!
Trey

I think you can copy iDVD from the /Applications folder on your old Mac to your new Mac's /Application folder. If that doesn't work, you can use your SuperDrive and install iDVD from your iLife DVD.

FaceTime problems on 3 brand new MBP 13 Retina, Apple has given in

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