FaceTime quality poor after ISP change

Hi.
My mother and I both own an iPad 2 and we were thoroughly enjoying using FaceTime to make up for the hundreds of miles we live apart in the UK. It worked brilliantly, but then my folks changed their ISP and now it works atrociously - where we consistently had clear audio and smooth video we now have stuttering sound and slideshow images. This happens between me and her when using both my iMac and my iPad, and also between her and my sister who uses an iPhone 4.
They were given a new router as they were told their old one would not work with the new ISP. My network-savvy brother-in-law tried changing some settings when he was visiting but it didn't make any difference. She complained to the ISP who sent her another router but still FaceTime is poor.
What's most annoying is that her previous ISP was Madasafish, who are a sub-brand of her new ISP PlusNet so we don't see why there should be this problem. (I'm with TalkTalk.)
Does anybody have any suggestions for what we could do to sort this out? It's so frustrating as it was working so well before.
Could it just be router settings, or could there possibly be a greater problem to do with incompatibilities or inefficiencies between certain ISPs using certain protocols?
Thanks!

Okay, yet again I've managed to suss out my own community question! I'm currently visiting my folks so thought I'd have a play. Turns out it was a combination of DNS and wifi settings.
Looking at the DNS settings on the router, according to the connection status the ISPs DNS wasn't available, but I couldn't change it manually. So I just changed it on both my mum's and my iPad to the Googles public DNS settings.
The new router was set to automatic wifi channel and automatic wifi type, so I manually set it to channel 6 and 802.11g instead of a/b/g/n. I know that 802.11n offers a slightly faster connection and that the iPad 2 can use it, but I think g does the job fine and is usually fairly stable. My folks previous router was just b/g so I thought it best to set it to that.
And hey presto, it works great again, including when testing connecting to my sister on her iPhone 4.
Hope this info is useful to others.
Cheers.

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