FaceTime says "connecting" but never connects

When someone calls me, I will recieve the call and can press the green accept button, and it will say "connecting" and will say this for as long as I allow it to until i press "END". And the same happens when i call the person. I have restarted my phone and tried again but it still doesnt work. I have an iphone 5s. Thanks in advance!

There have been some connection issues reported over the last couple of days. Despite the Apple status page reporting no problems, many report problems in both iOS 6 & 7, while some say that iOS 7 seems to work. It is unknown if Apple is addressing this or not.

Similar Messages

  • Facetime says connecting after you answer the call but doesn't actually connect and both iphone 5s were quick reset-ted and facetime was turnt on and off, any reasons like why or how and how to fix this concerning issue

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    Apple has released a document which is reported to address the recent FaceTime issue.
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  • FaceTime says connecting but never does please help.

    I Have tried to FaceTime my gran from my iPad to her iPad. We both have great wifi connection but when one of us answers it says connecting but it never does. Can anyone help me please. Thank you.

    iOS: Troubleshooting FaceTime Try using these suggestions.. they may work for you but not for me.

  • FaceTime says connecting but doesn't connect.

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    Hello there, splash1994.
    The following Knowledge Base article offers some great pointers and links to similar articles for Facetime on iOS devices as well:
    FaceTime for Mac: Troubleshooting FaceTime
    http://support.apple.com/kb/ts4185
    Thanks for reaching out to Apple Support Communities.
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  • FaceTime says "Connecting..." But then doesn't?

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    Hey Mamichula,
    Thanks for using Apple Support Communities.
    Looks like you are having trouble with FaceTime. These two article should be able to help you get this issue resolved.
    Unable to make or receive FaceTime calls after April 16, 2014
    http://support.apple.com/kb/ts5419
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    Have a nice day,
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    Hello JonK91,
    Thank you for using Apple Support Communities.
    While you have said you have tried everything, this article is a good place to start. It offers links to other articles as symptoms dictate.
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/TS3367
    Regards,
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  • Facetime says "Connecting..." then "Connection Lost"

    Several weeks ago, FaceTime suddenly stopped working.
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  • FaceTime says connecting but never connects on my iPhone 5.

    I have iPhone 5 and all other members on plan have iPhone4. I still cannot connect to FaceTime with anyone except my iTouch (under a different Apple ID) and have done ALL of the updates, trouble shooting, and followed every step to anything related to FaceTime the Apple Community suggested. I am at a loss as to what the problem could be...it says it is connecting but it never does and I have to end the call to get it to stop. They all can connect and FaceTime to each other but not to me or from me. I am running the latest iOS system, latest update on all Apps, checked restrictions, push notifications, you name it. Is any one else having this same issue after all the fix suggestions?? Help please. The closet Apple store is 63 miles from where I live. Thank you.

    Hey allielli21,
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