FaceTime sideways with one user

Having a problem with Facetime that only seems to be affecting my calls with one specific user. Problem exists across devices (iPhone, iPad, OSX) on both sides. We are appearing sideways to each other, when either of us rotates the device, the picture adjusts and remains sideways. The only way we can have the screen right-way-up is to both have our devices in the vertical position, but we prefer to have the devices horizontal. The problem is not a funciton of the "orientation-lock" because when we rotate the device, the picture rotates but rotates back to the "wrong" orientation. Have tried restarting devices, etc.

Hi,
Please run the following command and then check if you can get ActiveSync mailbox log.
Set-CASMailbox -identity username -ActiveSyncDebugLogging:$true
To repair your mailbox, you can use the New-MailboxRepairRequest cmdlet. You can look at the article below for more details about this command.
http://technet.microsoft.com/en-us/library/ff625226(v=exchg.141).aspx
Best regards,
Belinda Ma
TechNet Community Support

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              37  AppKit                              0x00007fff8e2e6533 _DPSNextEvent + 685
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              40  AppKit                              0x00007fff8e281bd6 NSApplicationMain + 869
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              15  AppKit                              0x00007fff8e326ad9 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704
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              22  AppKit                              0x00007fff8e326ad9 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704
              23  AppKit                              0x00007fff8e3246f2 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 817
              24  AppKit                              0x00007fff8e324143 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 314
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              27  Mail                                0x0000000105859377 Mail + 189303
              28  Foundation                          0x00007fff92d248a1 __NSFirePerformWithOrder + 359
              29  CoreFoundation                      0x00007fff9709c417 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
              30  CoreFoundation                      0x00007fff9709c381 __CFRunLoopDoObservers + 369
              31  CoreFoundation                      0x00007fff970777b8 __CFRunLoopRun + 728
              32  CoreFoundation                      0x00007fff970770e2 CFRunLoopRunSpecific + 290
              33  HIToolbox                           0x00007fff96d70eb4 RunCurrentEventLoopInMode + 209
              34  HIToolbox                           0x00007fff96d70b94 ReceiveNextEventCommon + 166
              35  HIToolbox                           0x00007fff96d70ae3 BlockUntilNextEventMatchingListInMode + 62
              36  AppKit                              0x00007fff8e2e6533 _DPSNextEvent + 685
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              39  AppKit                              0x00007fff8e281bd6 NSApplicationMain + 869
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