FaceTime so inconsistent

I have had nothing but trouble with FaceTime since I and my wife bought our iPhone4's in September. Honestly, I would never have made the upgrade to an ip4, but somebody lifted my 3gs.
Facetime will work occasionally, from various random places, will work sometimes from my house and sometimes not, heck, it even worked from Amsterdam with Airplane mode on with WiFi turned back on.
How can this be so inconsistent? It only seems to work (with the exception of Amsterdam) when I DON'T need it.
Case in point, I tried to use facetime to chat with the wife at the Las Vegas Airport, and it doesn't work. Just ring ring, fail. Then I tried to toggle the facetime on/off switch in the phone portion of settings, and it just sat there on "activating" forever. I rebooted the phone, soft and hard, no love. I reset all network settings and it now shows facetime as activated, and I can try to make facetime calls, but they don't connect.
I've even tried the 1-888-facetime number this evening and it didn't work. They are still open for 20 min.
Either I'm horribly unlucky or this software is not ready for primetime. Any guesses?

We are both on wifi, and I just went to the neighbor's to try their wifi. I really think it's something with my handset, as I can't seem to facetime anybody, including apple...
It has worked, as mentioned in the first post, it's the absolute unreliability of the "service" that is ridiculous. Likewise, I have tried to use apple support 2x regarding this issue with no resolution. They don't even have a way to test it if you try to troubleshoot this problem outside of the hours of 8a-8p PST, which is absolutely ridiculous.
Thanks for the thought though, this is a deeper problem.

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