Facetime suddenly stopped "connecting" calls

I have a Mac Mini (desktop) and have been successfully using FaceTime without any problems since I purchased it. Recently, and suddenly, it is not connecting calls. It happens when I try to call out, and it happens when someone tries to call me. (having said that, I only use it with 3 or 4 people). The call will ring, but once the other party attempts to connect, the call is dropped/disconnected. It is happening every time. I've run my software updates and the other parties have run their software updates. And unless I"m looking in the wrong places, I cannot seem to find this problem in the apple technical support topics or troubleshooting discussions. Any suggestions?

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

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FaceTime suddenly stopped connecting to people I called last week. How can I fix this?

I have an IPad 2. FaceTime was working perfectly until last Saturday. Now it fails to connect with incoming as well as dialed email addresses or phone numbers, even with saved contact details. How can I fix this?
Thanks

Hi China2402,
Thanks for visiting Apple Support Communities.
If your FaceTime calls are not connecting, be sure to go through the troubleshooting steps in this article:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
All the best,
Jeremy

Macbook Pro suddenly stops connecting to wifi

So yesterday, my macbook pro suddenly stopped connecting to any wifi sources at all. Instead after trying to connect, it just gives me the icon with the ! mark, saying that there is no connection made. I've tried multiple routers/sources, and they all don't work. The only reason I'm even connected to the internet right now is through tethering via usb (when I try to make my phone a hotspot, my computer doesn't read it, of course).
Does anyone have any idea why this would happen?
My software is up to date, completely. Macbook Pro, 2010 model, OS X Lion 10.7.3

Give a call to ISP tech support.
If you have time to read, the link below will take you to the Apple support site.
http://support.apple.com/kb/HT4628?viewlocale=en_US

My ipad has suddenly stopped connecting to the internet. The settings have not been changed. Why is this?

My ipad has suddenly stopped connecting to the intenet via my home wifi system. The settings have notbeen changed. why is this?

The first thing to try is to power down your modem and router for about 30 seconds, then repowering by plugging them back in.
Also, if that doesn't work, on your iPad you can try going into settings/safari/clear history/clear data and cookies.

Imac suddenly stopped connecting to network

sorry if this topic already exists somewhere. i've been searching these forums for an hour and can't find any useful help on the subject.
we bought our first mac almost 1.5 yrs ago. this beautiful 27" imac worked fine for 1 year and then suddenly stopped connecting to our wireless network. distance to the wireless router isn't an issue. doesn't matter where i move it to in the house, it sees the network, but won't connect anymore. 6 other laptops/video game consoles/pc's all continue to connect w/o a problem. this happened once approx 3 months ago and i figured our old router had kicked the bucket, so i bought a new router and it worked fine for several months and now it's happening again.
i've gone thru all the preliminary steps of unplugging the modem, the router, the imac, and renewing the dhcp but nothing helps. it will work fine if i wire it directly to the router, but i don't want to run a 75ft ethernet cable thru the house.
i'm so frustrated with this supposedly wonderful imac! can anyone help me?

Here's something to think about... I know my AT&T DSL Cable Modem will only allow a certain number of connections. A few years ago that might not have been an issue, but now with wi-fi cells, gaming systems with netflix, other laptops/ipads, you might be exceeding that limit. It could be they are all connected and you don't have a spot on the router.
This might be elementary, but thought I'd throw that out there.
BW

HT1212 After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub. I have tried everything I can think of to get it working again but to no avail. My desktop computer still works through the same hub

After working perfectly for two years my iTouch has suddenly stopped connecting to my Hub although my desktop computer still connects. I have tried everything I can think of, including suggestions off Google/You Tube but nothing makes any difference. Any ideas. Surely it is not fit for the scrap heap after two years, but is clearly no use as it is.

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Iphone 4s wifi suddenly stopped connecting to home network

My iphone 4s suddenly stopped connecting to my home wifi 2 weeks ago, now it won't even bring it up on the list of available networks. I have tried resetting network settings, have tried manually connecting but it says "unable to locate network". Why would this all of a sudden start doing this when I have had this phone for over a year. My husbands iphone 4 has no problems whatsoever and connects to our home network just fine so I know it is not the router. This is so frustrating

I'm currently suffering from this problem as well. If you or your husband can get your iPhone open, there may be a screw in the upper antenna area of the iPhone that is loose (this screw grounds the antenna to the chip/mainboard).
http://www.iphoneshopusa.com/blog/wp-content/uploads/2012/04/top-shield-iphone4- wifi-problem1.png
It's pointed out in the image above. Many have tightened the screw and said their Wi-Fi optimally again. Having a phone for a year does mean a lot of wear-and-tear: dropping, vibration, heat, all accumulate so that the delicate components inside get knocked around and, in this case, loose. Try this method! (If you can, of course.)
Good luck!

HT1976 iPhone 5 has suddenly stopped connecting to the internet away from home

My iPhone 5 has suddenly stopped connecting to the internet when away from home. It was fine last Wednesday, then on Thursday all I got was 'Safari is no longer connected to the internet'. I cannot use the Messaging, Find my Friends etc.
As far as I know I have not done anything to alter any settings, but I did change my password on Wednesday - which works, so I think that's OK.
Has anyone any idea what is happening?
ictoau

Hello, ictoau.
Thank you for the question. You may find this article helpful in troubleshooting the carrier data connection issue you are experiencing.
iPhone: Troubleshooting a cellular data connection
http://support.apple.com/kb/ts3780
Cheers,
Jason H.

Why has my iPad suddenly stopped connecting to Yahoo? Blackberry and PC working normally.

why has my iPad suddenly stopped connecting to yahoo and gmail through my router? PC and BlackBerry linking normally.

yahoo having issues check their website should work soon

My iPad suddenly stopped connecting to my home network. It shows the network to. Choose from but there is no IP address or other information on the network page. It is set on DHCP and proxy is set at auto. Do I have another setting wrong?

My iPad suddenly stopped working with my home network. It shows the network to choose from but will not connect. When I look at details in that network it does not show IP address or any other info for the network. Setting is on DHCP and http proxy is set on auto. Network is active and can connect on wife's iPad and other home computers. Do I have another setting wrong?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Ipad mini (original one) suddenly stopped connecting to Wi-fi

Dear all
My daughter has an ipad mini, the first version that came out.....its just over 2 years old.
We have had no problem connecting to wi-fi.....but it's suddenly stopped since coming back from holiday.
I did a backup before going away.
Since returning it just won;t connect. My other daughters ipad mini connects, as does my ipad2, my iphone and the sky box, laptop etc etc.
I've reset the ipad, reset the router, upgraded the ipad to the latest version, I've restored to factory setting, reset network settings. I've also upgraded the Firmware on the router......
The only thing I haven't done which appears on a lot of the discussions is 'Forget this network', because I don't have that option when I go into the details of the router in 'Wi-fi' settings.
Can anybody help me further or so you think this is a take it to the Genius Bar job......
Many thanks in advance.

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Linksys E1000 suddenly stopped connecting PPPOE

Hey...I have a Linksys E1000 router just upgrade to the latest 2.1.0.2 firmware...I have a PPPoE connection which used to run smoothly on the router..however off late...suddenly the router stopped connecting..it always shows "connecting" in the status tab of the router page...and eventually says failed to obtain IP address...however when I attach the cable directly into my PC it works just fine.
I also had a word with my internet provider...he's kept the MAC open (or something like that) so he said that isn't the issue and he keeps saying there must be some issue with the router. However, occasionally the router DOES connect for half hour or so and then just refuses to connect again !..
I'm not sure as to what the problem is...I did see a similar post in the forum with the exact same problem but there was no solution given in that post! Also, all three lights on the router are present when I connect the cable to the router!
Please help!

Darshil07 wrote:
Hey...I have a Linksys E1000 router just upgrade to the latest 2.1.0.2 firmware...I have a PPPoE connection which used to run smoothly on the router..however off late...suddenly the router stopped connecting..it always shows "connecting" in the status tab of the router page...and eventually says failed to obtain IP address...however when I attach the cable directly into my PC it works just fine.
I also had a word with my internet provider...he's kept the MAC open (or something like that) so he said that isn't the issue and he keeps saying there must be some issue with the router. However, occasionally the router DOES connect for half hour or so and then just refuses to connect again !..
I'm not sure as to what the problem is...I did see a similar post in the forum with the exact same problem but there was no solution given in that post! Also, all three lights on the router are present when I connect the cable to the router!
Please help!
I believe something is not working well here on the router, I suggest you update the firmware then reset the router (press the reset button) then manually reconfigure it. You may download the firmware from this site, http://homesupport.cisco.com/en-us/support/routers/E1000

IPhone 4S Suddenly Stopped Connecting to WiFi

My daughter's iPhone 4S suddenly dropped the connection to our Verizon wireless network (after being connected for over a week) and each time she tries to re-connect we see the message "Incorrect password".
There are two other iPhones, an iPad, and 3 computers still connected without a problem. I've tried every reset option on the phone and re-booted multiple times. Even setting up the iPhone as a "new iPhone" after resetting all settings didn't work. Still same "Incorrect passwprd" message.
At this point I'm thinking that I should send the iPhone back as a warranty fix.
Has anyone experienced the same problem? If so, were you able to correct it and can you share your solution?
Many thanks!

Hi ejd:
Thanks for posting your troubleshooting steps. The auto-configure option generally works fine, but occasionally, it will not configure Wi-Fi networks automatically. You can follow the troubleshooting steps here: http://support.apple.com/kb/ts1398 There's a segment that shows how to manually configure the Wi-Fi connection called "If you're unable to locate or join a nearby Wi-Fi network.
Give those steps a try, and let us know your results. You may need to call your Internet provider for help on locating your Wi-Fi settings on your computer.
Regards,
MikeS_VZW
Follow us on Twitter @VZWSupport

My ipad suddenly stopped connecting to the wifi network. My lap top still does however

My iPad was working fine with the wifi at my house but suddenly stopped working today. My laptop still connects just fine but I can no longer get my iPad to connect. Any suggestions?

Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My ipad 2 suddenly stopped connecting to my home network..

I was browsing the internet on my ipad and suddenly it stopped connecting to wifi. I wondered if there was a problem with the router but I was able to connect with all the other devices. I treid restoring my ipad to the latest version (ios6.1.3) and resetting network settings but they did not work. Any help would be much appreciated.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Facetime suddenly stopped "connecting" calls

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