Facetime will not allow me to sign in

Hi
My daughter has been using Facetime on her iPod Touch but now it will not allow her to sign in saying incorrect username/password. We have changed her Apple ID and password and still it will not work.
When she is connected to iTunes she is getting an update message to update the iPod software to version 5. When I press update I then get a message saying we need to download iTunes 10.5. I then accept that but nothing happens. Nothing. Not even an error message.
So we are getting nowhere. Tried changing the wifi DNS on the iPod to 8.8.8.8, 8.8.4.4 and that didn't work.
I'm stuck now ... please help!

Forgot to mention that I have restored the iPod back to original settings and it still doesn't work.
I'm starting to lose the will to live now ... I've been trying to sort it for hours

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